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Nursing HomeMedicaid Investigative

Optalis Health and Rehabilitation of Canton

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7025 Lilley Road, Canton, MI 48187150 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 330 Google reviews

5
4
3
2
1
Optalis Health and Rehabilitation of Canton Nursing Home in Canton, MI — Street View
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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (22 vs median 8.0)
  • High staff turnover (72%)

Below average in MI · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Below chain average · $215,880 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the therapy team at Optalis of Canton is frequently praised for helping patients regain mobility, the facility suffers from chronic understaffing that directly impacts patient safety and hygiene. If you choose this facility, you must have a family member present daily to advocate for basic needs like hydration, hygiene, and medication management, as response times for staff are unreliable.

Google Reviews

Google Reviews

330 reviews on Google
Optalis Health and Rehabilitation of Canton presents a stark contrast in experiences, with many families reporting severe neglect, including patients left in soiled linens for hours, delayed medication, and poor communication from management. While a segment of reviewers praises the therapy department and specific staff members for their kindness, the recurring reports of understaffing and safety concerns make this a high-risk choice for families requiring consistent, reliable care.

Quality Themes

Tap a score for details
Food6.0Staff4.0Clean5.0Activities7.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Clean and well-maintained facility environment
  • Welcoming and professional admissions and concierge staff
  • Specific nurses and aides noted for genuine compassion

Concerns

  • Severe understaffing leading to long wait times for call lights (mentioned by 18 reviewers)
  • Neglect regarding hygiene (soiled linens/clothing, lack of showers) (mentioned by 15 reviewers)
  • Poor communication and lack of responsiveness from social workers/management (mentioned by 12 reviewers)
  • Medication errors or significant delays in administration (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

2341.42022(10)2.02023(26)3.92024(85)3.52025(70)3.22026(19)

Distribution · 210 analyzed

5
103
4
21
3
5
2
8
1
73

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on staffing levels, could you walk me through your current process for ensuring call lights are answered promptly and how you manage response times during shift changes?
  • 2I noticed the facility has received feedback regarding hygiene and laundry services; what specific protocols do you have in place to ensure residents receive regular showers and have fresh linens daily?
  • 3Since medication management is a top priority for my family, could you explain the double-check system you use to prevent errors and ensure medications are administered on schedule?
  • 4I see that your team is highly praised for physical and occupational therapy; how do those departments coordinate with the nursing staff to ensure a resident's progress is communicated effectively?
  • 5Communication is very important to us; what is the best way for family members to receive regular updates from social workers and management regarding a loved one's care plan?
  • 6I noticed that your leadership team responds to some online feedback; how do you use that family input to make tangible improvements to the daily experience here at Optalis?

Personalized based on this facility's data


Key Review Excerpts

My dad was treated horribly here. Neglected and left to sit in his own urine. He literally called 911 himself because of a fall and no one helped him.

Long-term resident's family · 2023☆☆☆☆

The therapy department are Rock Stars! Not to mention the facility has a full time Nurse Practitioner that can answer your medical concerns or follow up with your doctor.

Rehab patient · 2024★★★★★

My mother has been there 3 weeks. I haven’t spoken to anyone a Director of nursing a social worker an administrator no one!

Memory care family member · 2025☆☆☆☆
Source: 330 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.83hrs
OK
Registered nurses for medical care
Total Nursing
4.23hrs
OK
All nurses + aides combined
Staff Turnover
73%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
MI
4.2%
Wayne
14.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
Wayne
88.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
19.5%
MI
19.5%
Wayne
23.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
15.4%
MI
15.0%
Wayne
14.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.9%
Worse than Avg
Here
12.9%
US
5.3%
MI
5.4%
Wayne
6.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
14.4%
MI
11.2%
Wayne
11.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
81.8%
MI
83.0%
Wayne
72.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.6%
Better than Avg
Here
95.6%
US
79.7%
MI
79.5%
Wayne
70.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MI
1.2%
Wayne
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
1penalties
Well above state avg (9.8)
41 complaint-triggered
$215,880 in fines

Nearly half of this facility's 80 deficiencies stem from family complaints, indicating significant ongoing concerns with resident care and safety. The most recurring problems involve safety hazards and accident prevention, care planning and quality standards, and abuse/neglect reporting procedures. Recent complaint-triggered deficiencies from December 2025 include failure to protect residents from abuse and maintain safe environments, while medication management and fire safety issues persist across multiple surveys despite reported corrections.

Mar 12, 2026Complaint
2
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Feb 12, 2026Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 29, 2025Complaint
1
0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

Dec 1, 2025Complaint
5
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 18, 2025Routine
14
0678Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 18, 2025Complaint
3
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Aug 18, 2025

$215,880

Ownership & Operations

Who Operates This Facility

Owner / Operator

Optalis Health and Rehabilitation of Canton

Organization Type

for profit

Chain Affiliation

Chain Name

Optalis Health & Rehabilitation

Chain Size

37 facilities nationwide

Chain avg rating: 2.5/5 · Rank 25 of 37

Ownership & Management

Owners

Om Holdco 5 LLC

Owner · Organization

100%

Om Holdco 5 LLC

Owner (parent company) · Organization

10%

Optum Management Solutions. INC

Owner (parent company) · Organization

Dunn, Charles

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Shah, Hemant

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Siena Lending Group LLC5% or Greater Security InterestPatel, RajanManaging Control - Governing BodySharon, RobertManaging Control - Governing BodyOptum Management Solutions. INCManagerBraxton, LashawndaManager
Source: Medicare provider data

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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