Optalis Health and Rehabilitation of Canton
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 330 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 8.0)
- High staff turnover (72%)
Below average in MI · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Below chain average · $215,880 in fines · Abuse citation
What this means for your family
While the therapy team at Optalis of Canton is frequently praised for helping patients regain mobility, the facility suffers from chronic understaffing that directly impacts patient safety and hygiene. If you choose this facility, you must have a family member present daily to advocate for basic needs like hydration, hygiene, and medication management, as response times for staff are unreliable.
Google Reviews
Google Reviews
330 reviews on Google“Optalis Health and Rehabilitation of Canton presents a stark contrast in experiences, with many families reporting severe neglect, including patients left in soiled linens for hours, delayed medication, and poor communication from management. While a segment of reviewers praises the therapy department and specific staff members for their kindness, the recurring reports of understaffing and safety concerns make this a high-risk choice for families requiring consistent, reliable care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Welcoming and professional admissions and concierge staff
- Specific nurses and aides noted for genuine compassion
Concerns
- Severe understaffing leading to long wait times for call lights (mentioned by 18 reviewers)
- Neglect regarding hygiene (soiled linens/clothing, lack of showers) (mentioned by 15 reviewers)
- Poor communication and lack of responsiveness from social workers/management (mentioned by 12 reviewers)
- Medication errors or significant delays in administration (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through your current process for ensuring call lights are answered promptly and how you manage response times during shift changes?
- 2I noticed the facility has received feedback regarding hygiene and laundry services; what specific protocols do you have in place to ensure residents receive regular showers and have fresh linens daily?
- 3Since medication management is a top priority for my family, could you explain the double-check system you use to prevent errors and ensure medications are administered on schedule?
- 4I see that your team is highly praised for physical and occupational therapy; how do those departments coordinate with the nursing staff to ensure a resident's progress is communicated effectively?
- 5Communication is very important to us; what is the best way for family members to receive regular updates from social workers and management regarding a loved one's care plan?
- 6I noticed that your leadership team responds to some online feedback; how do you use that family input to make tangible improvements to the daily experience here at Optalis?
Personalized based on this facility's data
Key Review Excerpts
“My dad was treated horribly here. Neglected and left to sit in his own urine. He literally called 911 himself because of a fall and no one helped him.”
“The therapy department are Rock Stars! Not to mention the facility has a full time Nurse Practitioner that can answer your medical concerns or follow up with your doctor.”
“My mother has been there 3 weeks. I haven’t spoken to anyone a Director of nursing a social worker an administrator no one!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of this facility's 80 deficiencies stem from family complaints, indicating significant ongoing concerns with resident care and safety. The most recurring problems involve safety hazards and accident prevention, care planning and quality standards, and abuse/neglect reporting procedures. Recent complaint-triggered deficiencies from December 2025 include failure to protect residents from abuse and maintain safe environments, while medication management and fire safety issues persist across multiple surveys despite reported corrections.
Mar 12, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 12, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 29, 2025Complaint1
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Dec 1, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 18, 2025Routine14
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 18, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 18, 2025
$215,880
Ownership & Operations
Who Operates This Facility
Optalis Health and Rehabilitation of Canton
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 25 of 37
Ownership & Management
Owners
Om Holdco 5 LLC
Owner · Organization
Om Holdco 5 LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
330 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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