Walnut Creek Willows
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State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 5, 2026Other
The inspection was a Proof of Correction (POC) visit conducted on 02/05/2026. While three previously cited deficiencies (CCR 87412(f), CCR 87506(d), CCR 87632(d)) were verified as cleared, two deficiencies (CCR 87303(e)(2) and CCR 87309(a)) were found to remain uncorrected.
This deficiency was not cleared during this visit, indicating non-compliance with the cited regulation.
This deficiency was not cleared during this visit, indicating non-compliance with the cited regulation.
Feb 3, 2026Complaint
The Case Management visit on 02/03/2026 identified two deficiencies related to staff training and administrator qualifications. Both deficiencies are classified as Type B, indicating non-compliance that could become a risk if uncorrected. The facility was cited for failing to provide current, required training certificates and for not completing mandated continuing education courses.
Disinfectants and cleaning solutions were observed unsecured in the laundry room and under a cabinet in the memory care unit, posing an immediate danger to residents.
The facility was not found to be clean, sanitary, and in good repair, specifically regarding floor surfaces in bath, laundry, and kitchen areas.
The facility was not found to be clean, sanitary, and in good repair, specifically regarding cracked and buckled tile flooring in assisted living and memory care units.
Oxygen tanks were not secured in a stand or to the wall, and equipment was not removed from the facility when no longer in use by the resident.
Hot water temperatures in residents' shared bathrooms were measured at 94.3 and 97.5 degrees Fahrenheit, failing to meet the required 105-120 degree F range.
The facility was not found to be in good repair, evidenced by cracked, buckling, and lifting tile flooring in residents' rooms.
Readily perishable foods were observed in the freezer uncovered and not stored in proper food containers.
Feb 3, 2026Follow-up
The Case Management visit on 02/03/2026 identified two deficiencies related to staff training and administrator qualifications. Both deficiencies are classified as Type B, indicating non-compliance that could become a risk if uncorrected. The facility was cited for failing to provide current, required training certificates and for not completing mandated continuing education courses.
Resident records are not available for inspection upon demand. This includes admission agreements, emergency contact info., physician's reports, appraisals/Appraisal Needs and Services, hospice care plans, home health care plans, care notes, MARS, and doctor's orders for residents R1-R8.
The licensee did not comply with the requirement to have staff records available, which poses a health and safety risk to persons in care.
Feb 3, 2026Follow-up
The Case Management visit on 02/03/2026 identified two deficiencies related to staff training and administrator qualifications. Both deficiencies are classified as Type B, indicating non-compliance that could become a risk if uncorrected. The facility was cited for failing to provide current, required training certificates and for not completing mandated continuing education courses.
The administrator's qualifications are not met because the facility failed to provide required training certificates covering applicable laws, rules, and regulations. This is a repeat violation, and civil penalties will be assessed.
The licensee did not comply with the requirement to complete required 2-hour minimum courses with an approved CCLD vendor covering policy procedures, laws, and staff requirements. This poses a potential health, safety, or personal rights risk to persons in care.
Oct 7, 2025ComplaintCleanReport
The facility underwent a Case Management visit on 10/07/2025. The report notes that a deficiency cited on 08/20/2025 regarding staff training was cleared as of this visit. However, one deficiency remains uncleared, citing CCR §87405(d)(2) related to administrator qualifications.
Oct 7, 2025Follow-up
The facility underwent a Case Management visit on 10/07/2025. The report notes that a deficiency cited on 08/20/2025 regarding staff training was cleared as of this visit. However, one deficiency remains uncleared, citing CCR §87405(d)(2) related to administrator qualifications.
The administrator failed to meet the requirement of having the qualifications specified in the regulations, specifically regarding knowledge of applicable laws and regulations.
Oct 7, 2025ComplaintCleanReport
The facility underwent a Case Management visit on 10/07/2025. The report notes that a deficiency cited on 08/20/2025 regarding staff training was cleared as of this visit. However, one deficiency remains uncleared, citing CCR §87405(d)(2) related to administrator qualifications.
Aug 20, 2025Complaint
The inspection was a Case Management visit conducted on August 20, 2025. Three Type B deficiencies were cited, primarily related to administrative oversight and staff training compliance. These deficiencies require the administrator to submit updated schedules, complete specific training modules, and ensure current annual staff training records are maintained.
Failure to correct a previously cited deficiency by the original due date. This resulted in a civil penalty assessment for the period of 08/15/2025 to 08/20/2025.
Ownership & Operations
Who Operates This Facility
Razel & Ruztin, LLC
CORTES, ELIZABETH
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