Walnut Creek Skilled Nursing & Rehabilitation Cent
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 118 Google reviews
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What this means for your family
This facility is an excellent choice for physical rehabilitation, with many families reporting significant recovery milestones for loved ones. However, if your loved one has complex medical needs requiring constant monitoring, you should verify the current nurse-to-patient ratios and ensure that dietary restrictions are strictly followed.
Google Reviews
Google Reviews
118 reviews on Google“Families considering Walnut Creek will find a facility highly praised for its exceptional rehabilitation services and a warm, professional nursing staff. While many reviewers highlight the clean, modern environment and attentive care, there are serious, isolated reports of neglect, hygiene issues, and communication breakdowns regarding medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Professional and compassionate nursing staff
- Clean and modern facility
- Welcoming and helpful front desk/reception
Concerns
- Staffing shortages and slow response to call lights (mentioned by 3 reviewers)
- Issues with hygiene and cleanliness in certain rooms (mentioned by 2 reviewers)
- Poor communication from doctors and management (mentioned by 2 reviewers)
- Inconsistent food quality and dietary management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details mentioned in the reviews, such as names of staff members or specific family members being cared for. They use an empathetic tone appropriate for a healthcare setting, often expressing honor or gratitude for the trust placed in them.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from families; how does the management team use resident input to improve daily operations?
- 2We have heard great things about the physical therapy program here, so could you tell us more about how the rehab team works with residents to reach their mobility goals?
- 3How do you ensure that call lights are answered promptly, especially during busy shifts or when the nursing team is managing multiple residents?
- 4What steps are taken to ensure consistent cleanliness and hygiene standards in the individual resident rooms?
- 5Could you describe the dining experience, specifically how you manage dietary needs and ensure food quality remains consistent for every meal?
- 6How does the nursing staff coordinate with outside doctors to ensure there is clear and frequent communication regarding a resident's medical changes?
Personalized based on this facility's data
Key Review Excerpts
“Amazing care my mother in law has been there for a few weeks being a stroke survivor she hasn’t walked or stood on her own since 1983 she’s now in skilled nursing and is able to stand with help thru are also working with her speech tho it’s been delayed for years I’m very pleased with her care until future notice”
“The staff from the moment I entered and helped me with all the issues she has as a patient Thank you all”
“My 99yr dad was here for hip replacement recovery, at Station 1. I want to give a big shout out to Alysia Case Manager. She has given top notch care and management of his care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 39% of deficiencies triggered by family complaints, indicating ongoing resident and family dissatisfaction. The most recurring problems involve medication management, resident rights violations, and quality of daily care assistance. While the facility reports correcting all cited deficiencies, the persistent complaints across multiple surveys from 2021 through 2025 suggest systemic issues that warrant careful consideration and thorough questioning during any visit.
Feb 12, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 5, 2026Complaint2
Resident Rights Deficiencies
Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jun 13, 2025Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jun 13, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 21, 2025Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Apr 17, 2025Complaint4
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Walnut Creek Skilled Nursing & Rehabilitation Cent
for profit
Chain Affiliation
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 21 of 33
Ownership & Management
Owners
Life Generations Healthcare, LLC
Owner · Organization
Mastrocola, Lois
Owner (parent company)
Olds, Thomas
Owner (parent company)
Smith, Fred
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit lifegen.net
Medicare data downloads
Original nursing home datasets
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