Tice Valley Post Acute
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy. Still worth an in-person visit.
based on 39 Google reviews
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What this means for your family
This facility offers strong rehabilitation services and some highly regarded management personnel. However, the recurring pattern of delayed call light responses and hygiene neglect is a major red flag that requires direct investigation during your visit.
Google Reviews
Google Reviews
39 reviews on Google“Families considering Tice Valley Post Acute should be aware of significant concerns regarding chronic understaffing and delayed response to call lights. While some reviewers praise specific managers and the rehabilitation therapy team, many others report distressing instances of neglect, including hygiene issues and unaddressed medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Compassionate unit management (specifically Razel)
- Professionalism from certain nursing staff
- Cleanliness in specific patient rooms
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Slow response times to call buttons (mentioned by 5 reviewers)
- Poor food quality and nutrition (mentioned by 4 reviewers)
- Inadequate hygiene and cleanliness of patients (mentioned by 4 reviewers)
- Lack of communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation and physical therapy programs here; could you tell us more about how the therapists work with residents to regain their strength?
- 2It's great to see such high praise for Razel and the unit management; how does the leadership team ensure that the compassionate care seen in certain units is consistent across the whole facility?
- 3How does the nursing team manage call button response times during the night shifts to ensure residents are attended to promptly?
- 4Could you walk us through the daily dining experience, including how you ensure meals are both nutritious and appetizing for everyone?
- 5What specific protocols are in place for medication management and how do you ensure there is clear communication between the nursing staff and family members regarding changes in care?
- 6How does the facility maintain high standards of personal hygiene and room cleanliness for all residents throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The rehab seems quite good, although I was disappointed to see they can’t do a proper, full session on the weekend.”
“My 82 year old father was there for rehab due to a fall . His caretaker showed up to check on him, and found soiled dirty diapers on the restroom floor.”
“I spent 2 weeks at Manor Care Tice Valley after my heart surgery. I found the room clean, staff caring and responsive and the physical and occupational therapists to be wonderful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring issues, particularly with medication management appearing across multiple surveys and safety concerns that prompted families to file complaints. The most persistent problems involve medication services, food safety and nutrition, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated violations in medication management and the fact that families have filed formal complaints about safety hazards and abuse concerns suggest ongoing quality challenges that warrant careful evaluation during any visit.
Dec 11, 2025Routine11
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Jan 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 20, 2024Routine17
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
May 17, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 16, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Tice Valley Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 30 of 260 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit promedicaskillednursing.org
Medicare data downloads
Original nursing home datasets
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