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Strong Medicare quality ratings; public reviewers often praise compassionate and skilled nursing/cna staff. Still worth an in-person visit.
based on 109 Google reviews
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Rossmoor Post Acute has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and skilled nursing/cna staff and effective and dedicated physical/occupational therapy. Review the component ratings and current source records before deciding.
Families considering Rossmoor Post Acute will find a facility highly praised for its exceptionally compassionate nursing and therapy teams, with many reviewers highlighting specific staff members by name. However, there are serious, recurring allegations of medical neglect, delayed response to call buttons, and inadequate hygiene care that should be investigated thoroughly.
Quality Themes
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Concerns
Rating Trends
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Distribution · 110 analyzed
The owner provides personalized responses that frequently acknowledge specific staff members and clinical departments mentioned by reviewers. For negative reviews, they use a professional, non-defensive template that directs the reviewer to management for resolution.
Personalized based on this facility's data
Key Review Excerpts
“A shout out to Itza, head nurse, who jumped on a serious complication and likely saved my mom's life.”
“I spent about 4 months here recovering from knee surgery. The care staff is great and will make you laugh and are responsible with handling your injury carefully.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Rossmoor Post Acute has significant compliance concerns, with families filing 11 complaints that triggered federal investigations. The facility shows recurring problems in three main areas: infection control, medical record keeping, and respiratory care. Issues with respiratory care have persisted across multiple complaint investigations from 2022-2024, suggesting ongoing problems. While the facility has corrected all cited deficiencies, the pattern of repeated family complaints about care quality warrants careful consideration during visits.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Rossmoor Post Acute
for profit
Pacs Group
274 facilities nationwide
Chain avg rating: 2.9/5 · Rank 1 of 260 (Highest rating)
Owners
Apt, Frederick
Owner (parent company)
Jergensen, Joshua
Owner (parent company)
Mitchell, John
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
109 reviews from families & visitors
Official Website
Visit rossmoorpa.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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