Nursing HomeMedicaid Top Rated

Rossmoor Post Acute

Strong Medicare quality ratings; families often praise compassionate and skilled nursing/cna staff. Still worth an in-person visit.

1226 Rossmoor Parkway, Rossmoor · Walnut Creek, CA 94595|155 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 106 Google reviews

(925) 975-5000 Directions Website

Street View

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What this means for your family

The clinical therapy and nursing staff at Rossmoor are clearly highly skilled and often go above and beyond for recovery. However, you must be an active advocate for your loved one, as multiple families have reported dangerous delays in response times and lapses in basic hygiene care.

Google Reviews

106 reviews on Google

“Families considering Rossmoor Post Acute will find a facility highly praised for its exceptionally compassionate nursing and therapy teams, with many reviewers highlighting specific staff members by name. However, there are serious, recurring allegations of medical neglect, delayed response to call buttons, and inadequate hygiene care that should be investigated thoroughly.”

Quality Themes

Tap a score for details

Strengths

Compassionate and skilled nursing/CNA staff
Effective and dedicated physical/occupational therapy
Clean and well-maintained facility
Professional wound care services

Concerns

Delayed response to call buttons and patient needs (mentioned by 4 reviewers)
Instances of patient neglect regarding hygiene and diaper changes (mentioned by 3 reviewers)
Inconsistent or poor quality of food (mentioned by 3 reviewers)
Communication issues between staff and families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 107 analyzed

How They Respond to Reviews

83%response rate

Good

The owner provides personalized responses that frequently acknowledge specific staff members and clinical departments mentioned by reviewers. For negative reviews, they use a professional, non-defensive template that directs the reviewer to management for resolution.

Questions for Your Tour

1It is wonderful to see how much the management engages with the community online; how do you typically keep families updated on a loved one's daily progress and care changes?
2We are so impressed by the high marks for wound care and therapy here; how does the clinical team coordinate with physical therapists to ensure a smooth recovery plan?
3With the facility being so well-maintained and clean, what kind of daily social activities or group outings are available to keep residents engaged?
4How does the nursing team manage call button responses during the busier night shifts to ensure no resident's needs are missed?
5What specific protocols are in place to ensure consistent hygiene care and timely assistance with personal needs throughout the day?
6Could you tell us more about the dining experience, specifically how the menu is planned to ensure nutritious and high-quality meals for everyone?

Personalized based on this facility's data

Key Review Excerpts

“A shout out to Itza, head nurse, who jumped on a serious complication and likely saved my mom's life.”

Memory care family member · 2025★★★★★

“My mom has been in this facility about 15 months. I believe my mother in so lucky to have really caring CNAs and Nurses.”

Long-term resident's family · 2026★★★★★

“My dad was here and they neglected to clean him, left him in vomit and diarrhea for hours when they got dangerous infection symptoms they refused to call an ambulance.”

Rehab patient's family · 2025★☆☆☆☆

Source: 106 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.55hrs

73%

Registered nurses for medical care

Total Nursing

4.17hrs

All nurses + aides combined

Staff Turnover

44%

Lower is better (< 30% = good)

RN Turnover

43%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.5%

Better than Avg

Here

7.5%

19.5%

13.7%

Contra costa

8.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.1%

7.0%

Contra costa

4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.5%

Mixed vs Avgs

Here

11.5%

19.4%

10.7%

Contra costa

10.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility7.3%

Better than Avg

Here

7.3%

15.3%

10.5%

Contra costa

9.9%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility7.6%

Mixed vs Avgs

Here

7.6%

14.4%

10.4%

Contra costa

7.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.6%

Contra costa

99.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.9%

Better than Avg

Here

97.9%

79.7%

93.2%

Contra costa

97.6%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

81.8%

94.2%

Contra costa

98.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

1.5%

Contra costa

1.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (15.4)

11 complaint-triggered

Rossmoor Post Acute has significant compliance concerns, with families filing 11 complaints that triggered federal investigations. The facility shows recurring problems in three main areas: infection control, medical record keeping, and respiratory care. Issues with respiratory care have persisted across multiple complaint investigations from 2022-2024, suggesting ongoing problems. While the facility has corrected all cited deficiencies, the pattern of repeated family complaints about care quality warrants careful consideration during visits.

Feb 13, 2025Routine8 findings

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jan 17, 2025Complaint1 finding

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 6, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 12, 2024Complaint2 findings

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Aug 30, 2024Complaint1 finding

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 10, 2024Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Rossmoor Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 17 of 260 (Best)

Ownership & Management

Owners

Hcr IV Healthcare, LLC

Owner · Organization

100%

Hcr Healthcare, LLC