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Nursing HomeMedicaid Investigative

Visalia Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1925 E. Houston Ave, Visalia, CA 93292176 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 56 Google reviews

5
4
3
2
1
Visalia Post Acute Nursing Home in Visalia, CA — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (24 vs median 13.0)

Below average in CA · Critically understaffed (RN) · No penalties on record

Source: Medicare data

What this means for your family

This facility offers excellent rehabilitation therapy and a wonderful activity calendar that keeps residents engaged. However, you must proceed with caution regarding management and security, as multiple families have reported serious issues with theft and unprofessional conduct by leadership. We recommend visiting frequently and verifying that all medication and safety protocols are being strictly followed.

Google Reviews

Google Reviews

56 reviews on Google
Families often praise the facility for its engaging activity programs, such as holiday events and themed dinners, and the professionalism of the therapy team. However, there are serious, recurring allegations regarding theft, staff unprofessionalism, and neglectful behavior. While many find the nursing and rehab staff to be attentive, some reviewers report significant issues with management communication and patient safety.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean9.0Activities10.0MedsN/AMemory5.0Comms3.0ValueN/A

Strengths

  • Engaging activity and holiday programs
  • Professional and skilled therapy team
  • Friendly and attentive nursing staff
  • Clean and recently remodeled facility

Concerns

  • Allegations of theft and lack of security (mentioned by 2 reviewers)
  • Unprofessional behavior by management/nursing leadership (mentioned by 2 reviewers)
  • Inadequate staffing or slow response to patient needs (mentioned by 2 reviewers)
  • Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02022(2)4.32023(19)4.12024(11)4.62025(27)1.02026(2)

Distribution · 61 analyzed

5
44
4
7
3
0
2
1
1
9

How They Respond to Reviews

67%response rate
Generic

The owner relies heavily on repetitive, templated responses for positive reviews, often using the exact same phrasing across multiple entries. While they attempt to personalize some 5-star reviews by name, the content remains largely unoriginal.

Questions for Your Tour

  • 1It is wonderful to see how much care goes into your holiday programs and resident activities; what does a typical weekly schedule look like for residents?
  • 2We noticed the facility has been recently remodeled and looks very clean; how often are the resident rooms and common areas deep-cleaned?
  • 3How does the nursing team ensure that resident needs are met promptly, especially during busy shifts or overnight hours?
  • 4What specific protocols are in place to ensure the security of residents' personal belongings and maintain a safe environment?
  • 5How can family members best stay in touch with the nursing staff or management if we have questions about a loved one's care?
  • 6With the therapy team being a noted strength here, how do you work with doctors to create a personalized rehabilitation plan for a new resident?

Personalized based on this facility's data


Key Review Excerpts

The therapy team was phenomenal! They each took the time to listen to our loved one and gave her the gentle push to accomplish

Rehab patient's family · 2024★★★★★

Visalia post acute , in my opinion has to be one of the best LTC facilities in Visalia. From the nursing staff , who always go’s above and beyond to take care of their patients, kitchen who is amazing at providing a healthy meal while making accommodations for patients who want a home cooked meal.

Long-term resident's family · 2023★★★★★

I am writing to express my serious concerns regarding the care and management standards at Visalia Post accute. During my parent’s initial stay, I observed an excessively loud environment and frequent incidents of</em> theft.

Memory care family member · 2026☆☆☆☆
Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.17hrs
23%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

1

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
CA
7.0%
Tulare
3.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.8%
Mixed vs Avgs
Here
20.8%
US
19.5%
CA
13.7%
Tulare
21.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Tulare
99.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
14.4%
CA
10.4%
Tulare
9.8%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility7.8%
Worse than Avg
Here
7.8%
US
3.2%
CA
1.6%
Tulare
2.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.5%
Mixed vs Avgs
Here
13.5%
US
19.4%
CA
10.7%
Tulare
13.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
79.7%
CA
93.2%
Tulare
96.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
81.8%
CA
94.2%
Tulare
98.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Mixed vs Avgs
Here
1.1%
US
1.6%
CA
1.5%
Tulare
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
Above state avg (15.4)
26 complaint-triggered

Visalia Post Acute has a concerning pattern of frequent family complaints that have triggered 27 investigations, with recurring issues in family notification, care planning, and living environment conditions. Problems span notification of incidents, care plan development, foot care, and maintaining safe and clean conditions. While most violations appear corrected, the persistent pattern of complaint-driven deficiencies and repeated issues with basic care standards suggest ongoing operational challenges families should carefully evaluate.

Mar 6, 2026Routine
24
0585Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0850Potential for harm · WidespreadCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jan 12, 2026Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Sep 3, 2025Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

May 29, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

May 16, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Mar 20, 2025Complaint
1
0626Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Visalia Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 117 of 260

Ownership & Management

Owners

Hudson River Opco LLC

Owner · Organization

100%

Bay Bridge Capital Partners, LLC

Owner (parent company) · Organization

100%

Key personnel

Hasnain, AbbasContracted Managing EmployeeHubbard, AnitaW-2 Managing EmployeeApt, FrederickOfficer / DirectorJergensen, JoshuaOfficer / DirectorMitchell, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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