Visalia Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (24 vs median 13.0)
Below average in CA · Critically understaffed (RN) · No penalties on record
What this means for your family
This facility offers excellent rehabilitation therapy and a wonderful activity calendar that keeps residents engaged. However, you must proceed with caution regarding management and security, as multiple families have reported serious issues with theft and unprofessional conduct by leadership. We recommend visiting frequently and verifying that all medication and safety protocols are being strictly followed.
Google Reviews
Google Reviews
56 reviews on Google“Families often praise the facility for its engaging activity programs, such as holiday events and themed dinners, and the professionalism of the therapy team. However, there are serious, recurring allegations regarding theft, staff unprofessionalism, and neglectful behavior. While many find the nursing and rehab staff to be attentive, some reviewers report significant issues with management communication and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activity and holiday programs
- Professional and skilled therapy team
- Friendly and attentive nursing staff
- Clean and recently remodeled facility
Concerns
- Allegations of theft and lack of security (mentioned by 2 reviewers)
- Unprofessional behavior by management/nursing leadership (mentioned by 2 reviewers)
- Inadequate staffing or slow response to patient needs (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses for positive reviews, often using the exact same phrasing across multiple entries. While they attempt to personalize some 5-star reviews by name, the content remains largely unoriginal.
Questions for Your Tour
- 1It is wonderful to see how much care goes into your holiday programs and resident activities; what does a typical weekly schedule look like for residents?
- 2We noticed the facility has been recently remodeled and looks very clean; how often are the resident rooms and common areas deep-cleaned?
- 3How does the nursing team ensure that resident needs are met promptly, especially during busy shifts or overnight hours?
- 4What specific protocols are in place to ensure the security of residents' personal belongings and maintain a safe environment?
- 5How can family members best stay in touch with the nursing staff or management if we have questions about a loved one's care?
- 6With the therapy team being a noted strength here, how do you work with doctors to create a personalized rehabilitation plan for a new resident?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was phenomenal! They each took the time to listen to our loved one and gave her the gentle push to accomplish”
“Visalia post acute , in my opinion has to be one of the best LTC facilities in Visalia. From the nursing staff , who always go’s above and beyond to take care of their patients, kitchen who is amazing at providing a healthy meal while making accommodations for patients who want a home cooked meal.”
“I am writing to express my serious concerns regarding the care and management standards at Visalia Post accute. During my parent’s initial stay, I observed an excessively loud environment and frequent incidents of</em> theft.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Visalia Post Acute has a concerning pattern of frequent family complaints that have triggered 27 investigations, with recurring issues in family notification, care planning, and living environment conditions. Problems span notification of incidents, care plan development, foot care, and maintaining safe and clean conditions. While most violations appear corrected, the persistent pattern of complaint-driven deficiencies and repeated issues with basic care standards suggest ongoing operational challenges families should carefully evaluate.
Mar 6, 2026Routine24
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jan 12, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 3, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
May 29, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 20, 2025Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Ownership & Operations
Who Operates This Facility
Visalia Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 117 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit vpacare.com
Medicare data downloads
Original nursing home datasets
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