Adviniacare Newport, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (15 vs median 7)
Below average in RI · Below recommended RN staffing · Low staff turnover (stable workforce) · Best in ATHENA HEALTHCARE SYSTEMS chain · $16,801 in fines
What this means for your family
While the facility offers excellent physical therapy and engaging activities, the inconsistency in nursing care and communication is a major red flag. If you choose this facility, ensure you have a clear, documented plan for how the staff will communicate patient status to you and verify their grievance process immediately upon admission.
Google Reviews
Google Reviews
31 reviews on Google“Reviews for AdviniaCare Newport (often referred to as Heatherwood) are highly polarized, with many families praising the physical therapy department and specific staff members like Leslie, while others report severe concerns regarding neglect and poor communication. While some families feel their loved ones received compassionate care, multiple reports of unaddressed medical needs, missing grievance procedures, and unprofessional conduct suggest significant inconsistency in care standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Engaging and inclusive activities program
- Attentive and kind individual staff members
- Clean and well-maintained facility environment
Concerns
- Poor communication with family members regarding patient status and incidents (mentioned by 3 reviewers)
- Inattentive nursing care and slow response times (mentioned by 3 reviewers)
- Administrative failures regarding grievances and care planning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from families; how does the administration typically use that feedback to improve care plans and address grievances?
- 2How does the nursing team ensure that family members are kept updated and informed about any changes in a resident's health or status?
- 3Since the physical therapy department has such a great reputation, could you tell us more about how the therapists work with residents to maintain their mobility?
- 4What does a typical day look like in terms of the activities program, and how do you ensure all residents feel included in the group events?
- 5How does the nursing staff manage response times during the night or during shift changes to ensure medical needs are met promptly?
- 6With the facility being so well-maintained and clean, what are your specific protocols for daily housekeeping and resident room sanitation?
Personalized based on this facility's data
Key Review Excerpts
“The staff was incredibly attentive, ensuring a clean and comfortable environment. I was particularly impressed by the quality of the meals and, most notably, the physical therapy department.”
“The games at the Halloween party were, in my opinion, created with the intention of being all inclusive, for all residents, regardless of their current conditions or circumstances.”
“When the main nurse doesn’t like your doctor, she will make your stay a living hell! Even threatened to cut off my cast. Had to ask for a grievance paper because they don’t keep them out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with medication management and nutrition issues persisting across multiple years, including food safety violations that prompted family complaints. The facility has struggled repeatedly with medication errors, proper food handling, and basic care planning standards. While all 52 deficiencies across 8 surveys show correction dates, the recurring problems in core care areas suggest ongoing operational challenges that families should investigate thoroughly before placement.
Feb 26, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 19, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nov 19, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Sep 6, 2024Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 6, 2024Routine15
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Federal Penalties
Fine
Sep 6, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Adviniacare Newport, LLC
for profit
Chain Affiliation
Athena Healthcare Systems
24 facilities nationwide
Chain avg rating: 1.7/5 · Rank 3 of 24 (Best)
Ownership & Management
Owners
Chakalos-Santilli, Valerie
Owner
Curtis, Diane
Owner
Mosier, Michael
Owner
Santilli, Lawrence
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit adviniacare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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