Nursing HomeMedicaid Needs closer review

Adviniacare Newport, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

398 Bellevue Avenue, Newport, RI 02840|114 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 33 Google reviews

(401) 849-6600 Directions Website

Street View

Email Adviniacare Newport, LLC to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

4flags

Review before deciding

Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (2/5 stars)
1 Medicare penalty on record
Above-median findings in the latest survey (17 vs median 7)

Staff turnover reported at 26%

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. The latest standard survey recorded 17 findings, above the RI average of 8.7. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

33 public Google reviews available

Reviews for AdviniaCare Newport (often referred to as Heatherwood) are highly polarized, with many families praising the physical therapy department and specific staff members like Leslie, while others report severe concerns regarding neglect and poor communication. While some families feel their loved ones received compassionate care, multiple reports of unaddressed medical needs, missing grievance procedures, and unprofessional conduct suggest significant inconsistency in care standards.

Quality Themes

Tap a score for details

Strengths

Highly effective physical therapy department
Engaging and inclusive activities program
Attentive and kind individual staff members
Clean and well-maintained facility environment

Concerns

Poor communication with family members regarding patient status and incidents (mentioned by 3 reviewers)
Inattentive nursing care and slow response times (mentioned by 3 reviewers)
Administrative failures regarding grievances and care planning (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 33 analyzed

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed you are very active in responding to feedback from families; how does the administration typically use that feedback to improve care plans and address grievances?
2How does the nursing team ensure that family members are kept updated and informed about any changes in a resident's health or status?
3Since the physical therapy department has such a great reputation, could you tell us more about how the therapists work with residents to maintain their mobility?
4What does a typical day look like in terms of the activities program, and how do you ensure all residents feel included in the group events?
5How does the nursing staff manage response times during the night or during shift changes to ensure medical needs are met promptly?
6With the facility being so well-maintained and clean, what are your specific protocols for daily housekeeping and resident room sanitation?

Personalized based on this facility's data

Key Review Excerpts

“The staff was incredibly attentive, ensuring a clean and comfortable environment. I was particularly impressed by the quality of the meals and, most notably, the physical therapy department.”

Rehab patient · 2025★★★★★

“The games at the Halloween party were, in my opinion, created with the intention of being all inclusive, for all residents, regardless of their current conditions or circumstances.”

Family member · 2025★★★★★

“When the main nurse doesn’t like your doctor, she will make your stay a living hell! Even threatened to cut off my cast. Had to ask for a grievance paper because they don’t keep them out.”

Rehab patient · 2024★☆☆☆☆

Source: 33 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.77hrs

Registered nurses for medical care

Total Nursing

3.35hrs

82%

All nurses + aides combined

Staff Turnover

26%

Lower is better (< 30% = good)

RN Turnover

28%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents vaccinated for the flu

↑ Higher is better

This Facility47.7%

Worse than Avg

Here

47.7%

95.5%

95.2%

Newport

96.1%

Residents needing more daily help over time

↓ Lower is better

This Facility26.8%

Worse than Avg

Here

26.8%

13.9%

19.6%

Newport

22.8%

Residents whose walking got worse

↓ Lower is better

This Facility24.2%

Worse than Avg

Here

24.2%

14.1%

16.8%

Newport

20.7%

Residents with depression symptoms

↓ Lower is better

This Facility10.7%

Better than Avg

Here

10.7%

12.8%

17.2%

Newport

15.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility20.7%

Worse than Avg

Here

20.7%

19.5%

16.7%

Newport

14.9%

Residents on antipsychotic medication

↓ Lower is better

This Facility19.9%

Mixed vs Avgs

Here

19.9%

15.4%

22.8%

Newport

21.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility64.1%

Worse than Avg

Here

64.1%

79.8%

78.2%

Newport

82.5%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility74.3%

Worse than Avg

Here

74.3%

82.0%

79.0%

Newport

82.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility4.1%

Worse than Avg

Here

4.1%

1.6%

2.0%

Newport

2.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

53findings in history

1penalty

Latest survey: 17 · well above RI avg (8.7)

10 complaint-triggered findings

$16,801 in fines

This facility shows concerning patterns with medication management and nutrition issues persisting across multiple years, including food safety violations that prompted family complaints. The facility has struggled repeatedly with medication errors, proper food handling, and basic care planning standards. While all 52 deficiencies across 8 surveys show correction dates, the recurring problems in core care areas suggest ongoing operational challenges that families should investigate thoroughly before placement.

Jun 17, 2026Complaint1 finding

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Feb 26, 2026Complaint1 finding

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Dec 19, 2025Routine15 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0013Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Nov 19, 2025Complaint1 finding

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 18, 2025Complaint1 finding

0555Potential for harm · PatternResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to choose his or her attending physician.

Sep 6, 2024Complaint4 findings

0812Immediate jeopardy · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Sep 6, 2024

$16,801

Ownership & Operations

Who Operates This Facility

Owner / Operator

Adviniacare Newport, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Adviniacare

Chain Size

11 facilities nationwide

Chain avg rating: 1.7/5 · Rank 1 of 24 (Highest rating)

Ownership & Management

Owners

Ri 5 Holdco Op, LLC

Owner · Organization

100%

Benjamin Berkowitz Revocable Trust