Village Community Services

The provider failed to alert the Nurse Delegator of a client's change in skin condition (rash), resulting in a delay of care and treatment provided by non-nursing staff.

The provider failed to have the Individual Instruction Support Plan (IISP) for 4 of 4 clients readily available on-site, as binders were missing or taken off-site.

The provider failed to report financial exploitation to the department's Complaint Resolution Unit (CRU). Staff members identified that client funds were used for personal staff use (e.g., purchasing a staff drink with client funds), but failed to initiate a mandated report, precluding the department from investigating the financial exploitation.

Deficiency previously cited was corrected.

The provider failed to ensure one client received medications from a staff member who was nurse delegated to administer topical medications, placing the client at risk of harm. This is an uncorrected deficiency previously cited on October 23, 2024.

Provider failed to ensure a staff member was nurse delegated to administer topical medications to Client 2. Staff member signed the MAR as administering medications without proper delegation.

Deficiency previously found was corrected.

Provider failed to ensure bank accounts were reconciled and verified monthly by a staff person who did not handle the financial transactions.

Provider failed to ensure a client was protected from financial exploitation; staff stole checkbook/passwords leading to unauthorized purchases, missing funds, and overdraft fees.

Provider failed to ensure mismanaged client funds were reimbursed; multiple clients were charged late fees on bills that were not reimbursed by the provider.

Provider failed to implement IISP for two clients: Client 3 had a non-functioning alarm, and Client 4 was served food not prepared according to their IISP.