Arlington Health and Rehabilitation
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While the facility is praised for its cleanliness and effective short-term rehabilitation, the recurring reports of medication shortages and unresponsive night staff are significant red flags. We strongly recommend that families conduct a site visit during evening hours and ask specifically how the facility ensures medication is consistently available and how they monitor call-light response times.
Google Reviews
Google Reviews
22 reviews on Google“Arlington Health and Rehabilitation receives highly polarized feedback, with some families praising the facility for compassionate hospice and short-term rehab care, while others report significant concerns regarding basic safety and staffing. Critical issues include recurring medication shortages, unresponsive night staff, and unprofessional behavior from nursing assistants. Families considering this facility should weigh the positive reports of cleanliness and therapy against serious allegations of neglect and poor communication during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate hospice and end-of-life care
- Effective short-term rehabilitation
- Engaging activities and therapy staff
Concerns
- Medication shortages and management issues (mentioned by 2 reviewers)
- Unresponsive night staff and slow call-light response (mentioned by 2 reviewers)
- Unprofessional or aggressive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that you have a strong reputation for short-term rehabilitation and hospice care, how do you ensure that same level of specialized attention for long-term residents?
- 2I noticed some feedback regarding responsiveness during evening hours; could you walk me through your staffing protocols and call-light monitoring system for the night shift?
- 3With 17 recent state violations, what specific steps is the leadership team currently taking to improve your health inspection outcomes and overall quality of care?
- 4Can you explain your process for medication management and oversight to ensure that residents receive their prescriptions accurately and on time?
- 5I see that you have an active therapy and activities team; what are some of the most popular daily programs that help residents stay engaged and connected with one another?
- 6How do you foster a positive and professional culture among your staff to ensure that every resident feels treated with dignity and respect at all times?
Personalized based on this facility's data
Key Review Excerpts
“Whenever we pushed the button for help they were there within minutes. The facility is spotless, the food is good, and everybody knew exactly what the needs were of my father-in-law because their daily communication is exceptional.”
“They continuously checked in on dad and kept him clean and comfortable. Every single person we worked with here was kind, understanding and hard working.”
“Nurses at night wouldn't respond to call light so she would call me to call the muses station to get someone to her room. One day she screamed help for over 15 minutes until a cleaning person finally came in and helped her to her wheelchair.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring problems, particularly with families filing multiple complaints that triggered federal investigations. The main issues span care planning, medication management, and abuse prevention, with the same problems appearing across multiple years despite reported corrections. Most recently, deficiencies were found in infection control, care planning, medication oversight, and food safety, suggesting ongoing challenges with fundamental care quality and safety protocols.
Jan 26, 2026Routine16
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Feb 5, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Feb 5, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 23, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 12, 2024Routine12
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 10, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Aug 23, 2024
$173,496
Fine
Jul 10, 2023
$26,832
Ownership & Operations
Who Operates This Facility
Arlington Health and Rehabilitation
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 24 of 27
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit arlingtonhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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