See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Arlington Health and Rehabilitation

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

620 South Hazel Street, Arlington, WA 9822376 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 22 Google reviews

5
4
3
2
1

Watch Arlington Health and Rehabilitation

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the facility is praised for its cleanliness and effective short-term rehabilitation, the recurring reports of medication shortages and unresponsive night staff are significant red flags. We strongly recommend that families conduct a site visit during evening hours and ask specifically how the facility ensures medication is consistently available and how they monitor call-light response times.

Google Reviews

Google Reviews

22 reviews on Google
Arlington Health and Rehabilitation receives highly polarized feedback, with some families praising the facility for compassionate hospice and short-term rehab care, while others report significant concerns regarding basic safety and staffing. Critical issues include recurring medication shortages, unresponsive night staff, and unprofessional behavior from nursing assistants. Families considering this facility should weigh the positive reports of cleanliness and therapy against serious allegations of neglect and poor communication during off-hours.

Quality Themes

Tap a score for details
Food8.0Staff4.0Clean9.0Activities7.0Meds2.0Memory6.0Comms5.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Compassionate hospice and end-of-life care
  • Effective short-term rehabilitation
  • Engaging activities and therapy staff

Concerns

  • Medication shortages and management issues (mentioned by 2 reviewers)
  • Unresponsive night staff and slow call-light response (mentioned by 2 reviewers)
  • Unprofessional or aggressive staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'16(1)1.03.7'19(7)3.03.7'23(3)4.21.7'25(3)5.0'26(1)

Distribution · 23 analyzed

5
12
4
0
3
2
2
1
1
8

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that you have a strong reputation for short-term rehabilitation and hospice care, how do you ensure that same level of specialized attention for long-term residents?
  • 2I noticed some feedback regarding responsiveness during evening hours; could you walk me through your staffing protocols and call-light monitoring system for the night shift?
  • 3With 17 recent state violations, what specific steps is the leadership team currently taking to improve your health inspection outcomes and overall quality of care?
  • 4Can you explain your process for medication management and oversight to ensure that residents receive their prescriptions accurately and on time?
  • 5I see that you have an active therapy and activities team; what are some of the most popular daily programs that help residents stay engaged and connected with one another?
  • 6How do you foster a positive and professional culture among your staff to ensure that every resident feels treated with dignity and respect at all times?

Personalized based on this facility's data


Key Review Excerpts

Whenever we pushed the button for help they were there within minutes. The facility is spotless, the food is good, and everybody knew exactly what the needs were of my father-in-law because their daily communication is exceptional.

Memory care family member · 2026★★★★★

They continuously checked in on dad and kept him clean and comfortable. Every single person we worked with here was kind, understanding and hard working.

Long-term resident's family · 2024★★★★★

Nurses at night wouldn't respond to call light so she would call me to call the muses station to get someone to her room. One day she screamed help for over 15 minutes until a cleaning person finally came in and helped her to her wheelchair.

Long-term resident's family · 2024☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.71hrs
95%
Registered nurses for medical care
Total Nursing
4.43hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility52.2%
Worse than Avg
Here
52.2%
US
12.1%
WA
17.1%
Snohomish
34.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility38.3%
Worse than Avg
Here
38.3%
US
15.3%
WA
18.8%
Snohomish
18.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility81.0%
Worse than Avg
Here
81.0%
US
95.5%
WA
93.8%
Snohomish
92.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.5%
WA
12.2%
Snohomish
10.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.5%
Worse than Avg
Here
23.5%
US
14.4%
WA
15.0%
Snohomish
14.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
19.4%
WA
23.0%
Snohomish
22.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
WA
87.9%
Snohomish
91.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.0%
Mixed vs Avgs
Here
85.0%
US
79.7%
WA
82.0%
Snohomish
85.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
WA
1.3%
Snohomish
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
2penalties
Near state avg (17.1)
8 complaint-triggered
$200,328 in fines

This facility has concerning patterns of recurring problems, particularly with families filing multiple complaints that triggered federal investigations. The main issues span care planning, medication management, and abuse prevention, with the same problems appearing across multiple years despite reported corrections. Most recently, deficiencies were found in infection control, care planning, medication oversight, and food safety, suggesting ongoing challenges with fundamental care quality and safety protocols.

Jan 26, 2026Routine
16
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Feb 5, 2025Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Feb 5, 2025Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 23, 2024Complaint
4
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 12, 2024Routine
12
0018Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0031Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jul 10, 2023Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Aug 23, 2024

$173,496

Fine

Jul 10, 2023

$26,832

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arlington Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Regency Pacific Management

Chain Size

27 facilities nationwide

Chain avg rating: 3.6/5 · Rank 24 of 27

Ownership & Management

Key personnel

Curry, NancyW-2 Managing EmployeeMack, JenniferW-2 Managing EmployeeClay, JamesOfficer / DirectorMack, JenniferOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call