Vienna Village
Families consistently rate this highly — reviewers highlight compassionate and passionate long-term staff. Schedule a visit to confirm the fit.
based on 11 Google reviews
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What this means for your family
Vienna Village offers an exceptionally caring environment with staff members who demonstrate true passion for their residents. While the facility is praised for its beautiful grounds and communication, you may want to visit during different shifts to personally verify the quality of care and cleanliness.
Google Reviews
Google Reviews
11 reviews on Google“Vienna Village is highly regarded by families for its compassionate, long-term caregivers and beautiful, accessible outdoor gardens. While most reviews praise the attentive care and resident happiness, one former employee raised concerns regarding the transparency of facility conditions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and passionate long-term staff
- Beautiful, wheelchair-accessible gardens
- Strong communication with family members
- Clean and happy resident environment
Rating Trends
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Distribution · 11 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how much the long-term staff cares for the residents; how do you foster that sense of passion and continuity in your team?
- 2The gardens look absolutely beautiful in photos; how often are residents able to enjoy the outdoor spaces and the wheelchair-accessible paths?
- 3Since we value staying connected, what is your specific process for keeping family members updated on our loved one's well-being?
- 4What does a typical day of social activities and engagement look like for the residents here at Vienna Village?
- 5In the event of a medical emergency during the night, what are the immediate steps the staff takes to ensure resident safety?
- 6The facility looks incredibly clean and bright; what are your daily routines for maintaining such a happy and tidy environment for the 90 residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been at Vienna Village for over 4 months and they have surpassed every expectation. I looked after my mother for 2 years in my home until she needed 24 hour care then we looked at my places in Winston-Salem. My only regret is that I did not move her to Vienna Village sooner.”
“Residents are clean, happy and that alone is obvious! Friendly, personable staff. Beautiful gardens with wheelchair accessible path to stroll! Just lovely!”
“Such special care is given at Vienna Village. We couldn't be more pleased with the care that my father receives daily. We are blessed to have such good care and good communication from the staff.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 14, 2024Other
The facility failed to administer medication as ordered for a resident during the morning medication pass. Specifically, a medication aide crushed metoprolol succinate ER, despite physician orders stating that these extended-release tablets should not be crushed.
Mar 14, 2024Other
The facility failed to administer medication as ordered for one of three residents observed during a medication pass. Specifically, a medication aide crushed Metoprolol Succinate ER, which is an extended-release medication that should not be crushed, because the 'do not crush' instruction was missing from the MAR and medication card.
Mar 15, 2018Complaint
The facility failed to provide adequate supervision for 4 out of 5 sampled residents who exhibited exit-seeking behaviors and eloped from the facility. Observations revealed that side and front exit doors could be opened without triggering an alarm, and residents were found outside the facility premises.
Mar 15, 2018Complaint
The facility failed to provide adequate supervision for a resident who exhibited exit-seeking behaviors and eloped from the facility. Although the resident's medical records and physician orders indicated a high risk for elopement, there was no documentation in the resident's register identifying them as a risk, and staff failed to prevent multiple instances of the resident leaving the building.
Contact
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References & Resources
Google Maps
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Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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