Brookdale Winston-Salem
Families consistently rate this highly — reviewers highlight compassionate and personalized memory care. Schedule a visit to confirm the fit.
based on 15 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking personalized, compassionate care, especially for those navigating memory care or rehabilitation. However, if your loved one has severe behavioral needs that may require high-intensity intervention, you should inquire about the facility's specific protocols for managing high-distress transitions.
Google Reviews
Google Reviews
15 reviews on Google“Families can expect a compassionate and personalized environment, particularly within the memory care and rehabilitation services where staff are frequently praised for treating residents like individuals. While most reviewers report high satisfaction with the attentive care, one instance of a failed transition and difficulty managing high-needs residents suggests that the facility may struggle with certain complex behavioral transitions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and personalized memory care
- Attentive and friendly staff
- Strong rehabilitation and post-acute support
- Welcoming and bright atmosphere
Concerns
- Difficulty managing high-distress transitions
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed how much the staff is praised for being so friendly and attentive; how do you ensure that personalized level of care stays consistent for every resident?
- 2Since the atmosphere here feels so bright and welcoming, what kind of daily activities or social outings do you have planned to keep residents engaged?
- 3Moving into a new community can be a big change; what specific steps does your team take to help residents navigate the transition and settle in comfortably?
- 4How does the care team manage medical needs or emergencies during the overnight hours?
- 5I'd love to hear more about your approach to housekeeping and how you maintain the cleanliness of the common areas and resident rooms.
- 6With your strong reputation for rehabilitation support, how do you coordinate care for residents who are transitioning back from a hospital or post-acute stay?
Personalized based on this facility's data
Key Review Excerpts
“The transition to memory care is never an easy one, but the staff made it seamless and reassuring for both of us. They took the time to get to know my mom personally — her routines, preferences, and personality — and it’s clear that they treat her as an individual, not just a res”
“I was there for about 2 months rehabilitating from a heart attack or stroke lung failure and they treated me like a king they ask you what you like to eat and that's what they said you if you wanted coffee they kept me coffee all day long they were spectacular”
“Placing a loved one in a facility is hard. But after seeing some of the pictures of my husband and staff, I knew he was in the right place. He knew everyone there, and they all knew him. He was well taken care of and loved.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 1, 2026Other
The facility failed to ensure one of five sampled residents had completed the required two-step tuberculosis (TB) testing. While the resident had a negative first-step skin test recorded, there was no documentation of the second-step test following their admission.
Oct 26, 2023Follow-up
The facility failed to ensure proper referral and follow-up for a resident's routine healthcare needs. Specifically, the facility failed to follow a physician's order to hold lisinopril and notify the Primary Care Provider when the resident's blood pressure readings fell below the specified threshold of 110/70.
Oct 26, 2023Follow-up
The facility failed to ensure proper referral and follow-up to meet the routine healthcare needs of residents. Specifically, staff failed to follow a physician's order to hold lisinopril and notify the Primary Care Provider when blood pressure readings were 110/70 or lower. This resulted in the medication being administered despite readings that met the criteria for withholding the dose.
Oct 1, 2021Other
The facility failed to ensure that a Licensed Health Professional Support (LHPS) assessment was completed within 30 days of admission or quarterly thereafter for 3 of 5 sampled residents. Specifically, assessments were missing for residents requiring catheter care, fingerstick blood testing, medication administration via injection, and assistance with transfers.
Oct 1, 2021Other
The facility failed to ensure that a Licensed Health Professional Support (LHPS) assessment was completed within 30 days of admission or quarterly thereafter for three sampled residents. Specifically, assessments for tasks including catheter care, fingerstick blood sampling, insulin injections, and TED stocking application were not performed within the required timeframe.
The facility failed to ensure that a Licensed Health Professional Support (LHPS) assessment was completed within 30 days of admission or quarterly thereafter for three sampled residents. Specifically, assessments for tasks including catheter care, fingerstick blood sampling, insulin injections, and TED stocking application were not performed within the required timeframe.
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References & Resources
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Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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