Victorian Villa
Limited public data on Victorian Villa. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 10 Google reviews
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What this means for your family
While the facility has a long history of being described as clean and professional, a very recent report of neglect is deeply concerning. If you choose this facility, you must implement a rigorous daily check-in schedule to ensure your loved one's hygiene and nutritional needs are being met.
Google Reviews
Google Reviews
10 reviews on Google“While many long-term reviews praise the facility for its clean environment and professional staff, a recent and critical review highlights severe lapses in care, including neglect and delayed medical communication. Families should be aware of the contrast between the historical reputation for attentive care and recent reports of significant resident neglect.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained building
- Professional and trustworthy staff
- Engaging resident activities
- Responsive management
Concerns
- Severe neglect regarding hygiene and nutrition
- Failure to communicate medical emergencies to family
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the building is; could you show us some of the common areas?
- 2Since we know how important staying active is, what kind of engaging daily activities do you have planned for the residents this month?
- 3In the event of a medical emergency, what is your specific protocol for notifying family members immediately?
- 4How does the care team monitor and assist residents with their daily nutritional needs and meal planning?
- 5How do you ensure that personal hygiene and grooming needs are consistently met for every resident every day?
- 6We noticed the management team is very responsive to feedback; how do you typically communicate important updates or changes to the families here?
Personalized based on this facility's data
Key Review Excerpts
“The staff left her in her room all day, she hadn’t eaten, was soaked through her empty clothes & in pain. They let her go until evening before calling my sister to inform her they were calling an ambulance.”
“A very unique community catering to the region with what feels like old- world charm, simple, clean, caring and responsive management.”
“Staff are attentive and truly care about their residents at this facility. Residents are actively engaged in activities and always have a smile on their face.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2020 and 2025, Victorian Villa underwent 28 inspections, resulting in 10 clean reports and 46 violations. Documented findings include issues regarding staff training, incident reporting, resident supervision, and facility safety compliance.
Nov 24, 2025Routine
The resident-home contract was not signed by the resident and the resident's payer.
The contract failed to explain the annual assessment, medical evaluation, and support plan procedures.
The resident-home contract did not specify the party responsible for payment.
The resident's right to rescind the contract within 72 hours of signature was not included in the contract.
Sep 10, 2025Routine
A resident did not receive required assistance with bladder management and hygiene, evidenced by a strong odor of urine in the resident's room.
No staff members with current CPR and first aid training were present in the home during the 10:00 PM to 6:00 AM shift.
Sanitary conditions were not maintained as a strong odor of urine was present in a resident's room and the adjacent hallway.
Mar 25, 2025Routine
Staffing levels were insufficient to meet a resident's need for a two-person assist during overnight shifts.
Medication administration for Nystatin powder was not consistently documented on the resident's Medication Administration Record.
The resident's assessment did not accurately reflect current service needs regarding assistance with toileting and hygiene.
Nov 19, 2024Routine
The home did not have a qualified Administrator present in the home for the required average of 20 hours per week.
During the overnight shift, scheduled staff members were not certified or trained to pass medications for residents with PRN orders.
A fire safety inspection and fire drill conducted by a fire safety expert had not been completed within the last year.
Fire drill records failed to include the number of residents in the home and the number of residents who evacuated.
Oct 10, 2023RoutineCleanReport
No deficiencies found during this inspection.
Feb 1, 2023Routine
The home failed to complete the Mandatory ACT 13 Form following an allegation of abuse reported by the York Area Agency on Aging.
The home failed to report an allegation of abuse to the Department of Human Services within the required 24-hour timeframe.
Two staff members did not receive required fire safety and emergency preparedness orientation on their first day of work.
Oct 6, 2021Routine
Required influenza awareness information was not posted in a public place within the residence.
The resident-home contract for Resident #1 was not signed by the payor.
No staff members were present in the home who were certified in CPR/First Aid during specific periods.
Bathrooms in rooms occupied by Resident #1 and Resident #2 lacked operable ventilation fans or windows.
Public bathrooms located behind the nurse's stations on the main and second floors lacked grab bars, hand rails, or assist bars.
An accumulation of lint was found on the screen in the basement dryer.
Sep 18, 2021RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Dallastown Operating, INC.
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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