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Assisted Living

Victorian Villa

Limited public data on Victorian Villa. Call, tour, and ask to meet current residents' families — your own impression matters most.

621 East Main Street, Dallastown, PA 1731340 bedsLicensed & Active
Google rating
3.8/5

based on 10 Google reviews

5
4
3
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1

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What this means for your family

While the facility has a long history of being described as clean and professional, a very recent report of neglect is deeply concerning. If you choose this facility, you must implement a rigorous daily check-in schedule to ensure your loved one's hygiene and nutritional needs are being met.

Google Reviews

Google Reviews

10 reviews on Google
While many long-term reviews praise the facility for its clean environment and professional staff, a recent and critical review highlights severe lapses in care, including neglect and delayed medical communication. Families should be aware of the contrast between the historical reputation for attentive care and recent reports of significant resident neglect.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean10.0Activities5.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Clean and well-maintained building
  • Professional and trustworthy staff
  • Engaging resident activities
  • Responsive management

Concerns

  • Severe neglect regarding hygiene and nutrition
  • Failure to communicate medical emergencies to family

Rating Trends

Tap a year to see what changed

2343.72020(6)5.02021(2)3.02025(2)

Distribution · 10 analyzed

5
7
4
0
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how clean and well-maintained the building is; could you show us some of the common areas?
  • 2Since we know how important staying active is, what kind of engaging daily activities do you have planned for the residents this month?
  • 3In the event of a medical emergency, what is your specific protocol for notifying family members immediately?
  • 4How does the care team monitor and assist residents with their daily nutritional needs and meal planning?
  • 5How do you ensure that personal hygiene and grooming needs are consistently met for every resident every day?
  • 6We noticed the management team is very responsive to feedback; how do you typically communicate important updates or changes to the families here?

Personalized based on this facility's data


Key Review Excerpts

The staff left her in her room all day, she hadn’t eaten, was soaked through her empty clothes & in pain. They let her go until evening before calling my sister to inform her they were calling an ambulance.

Resident's daughter · 2025☆☆☆☆

A very unique community catering to the region with what feels like old- world charm, simple, clean, caring and responsive management.

Local Guide · 2025★★★★★

Staff are attentive and truly care about their residents at this facility. Residents are actively engaged in activities and always have a smile on their face.

Family member · 2021★★★★★
Source: 10 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

26total
46deficiencies

Key Findings

Between 2020 and 2025, Victorian Villa underwent 28 inspections, resulting in 10 clean reports and 46 violations. Documented findings include issues regarding staff training, incident reporting, resident supervision, and facility safety compliance.

Nov 24, 2025Routine
minor2600.25b

The resident-home contract was not signed by the resident and the resident's payer.

minor2600.25c3

The contract failed to explain the annual assessment, medical evaluation, and support plan procedures.

minor2600.25c4

The resident-home contract did not specify the party responsible for payment.

minor2600.25e

The resident's right to rescind the contract within 72 hours of signature was not included in the contract.

Sep 10, 2025Routine
minor2600.23a

A resident did not receive required assistance with bladder management and hygiene, evidenced by a strong odor of urine in the resident's room.

minor2600.63a

No staff members with current CPR and first aid training were present in the home during the 10:00 PM to 6:00 AM shift.

minor2600.85a

Sanitary conditions were not maintained as a strong odor of urine was present in a resident's room and the adjacent hallway.

Mar 25, 2025Routine
minor2600.60a

Staffing levels were insufficient to meet a resident's need for a two-person assist during overnight shifts.

minor2600.187b

Medication administration for Nystatin powder was not consistently documented on the resident's Medication Administration Record.

minor2600.225a

The resident's assessment did not accurately reflect current service needs regarding assistance with toileting and hygiene.

Nov 19, 2024Routine
minor2600.56

The home did not have a qualified Administrator present in the home for the required average of 20 hours per week.

minor2600.60.a

During the overnight shift, scheduled staff members were not certified or trained to pass medications for residents with PRN orders.

minor2600.132.b

A fire safety inspection and fire drill conducted by a fire safety expert had not been completed within the last year.

minor2600.132.c

Fire drill records failed to include the number of residents in the home and the number of residents who evacuated.

Oct 10, 2023Routine
CleanReport

No deficiencies found during this inspection.

Feb 1, 2023Routine
severe2600.15a

The home failed to complete the Mandatory ACT 13 Form following an allegation of abuse reported by the York Area Agency on Aging.

severe2600.16c

The home failed to report an allegation of abuse to the Department of Human Services within the required 24-hour timeframe.

minor2600.65a

Two staff members did not receive required fire safety and emergency preparedness orientation on their first day of work.

Oct 6, 2021Routine
minor2600.18

Required influenza awareness information was not posted in a public place within the residence.

minor2600.25b

The resident-home contract for Resident #1 was not signed by the payor.

minor2600.63a

No staff members were present in the home who were certified in CPR/First Aid during specific periods.

minor2600.86b

Bathrooms in rooms occupied by Resident #1 and Resident #2 lacked operable ventilation fans or windows.

minor2600.102d

Public bathrooms located behind the nurse's stations on the main and second floors lacked grab bars, hand rails, or assist bars.

minor2600.105g

An accumulation of lint was found on the screen in the basement dryer.

Sep 18, 2021Routine
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dallastown Operating, INC.

Organization Type

for profit

Source: State licensing data

Contact

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References & Resources

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