Nursing HomeMedicaid Investigative

Inners Creek Skilled Nursing and Rehabilitation Ce

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 West Queen Street, Dallastown, PA 17313|202 beds|Licensed & Active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 99 Google reviews

(717) 246-1671 Directions Website

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7/ 10

critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (1/5 stars)
Low staffing rating (2/5 stars)
Above-median deficiencies (29 vs median 8.0)
High staff turnover (53%)

Bottom 25% in PA · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $32,679 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the rehab therapy team is frequently praised, the facility has a recurring pattern of inconsistent care, particularly regarding nutrition and weekend staffing. We strongly advise families to visit during off-hours and weekends to observe staffing levels firsthand and to ask for a detailed plan on how the facility manages medical needs and dietary restrictions.

Google Reviews

99 reviews on Google

“Inners Creek Skilled Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the cleanliness and the kindness of individual staff members, particularly in the rehab unit. However, a significant number of reviewers report serious lapses in patient care, including poor communication, neglect of medical needs, and inconsistent staffing levels, especially on weekends. Families should be aware of recurring complaints regarding food quality, hygiene, and the facility's responsiveness to urgent medical concerns.”

Quality Themes

Tap a score for details

Strengths

Clean and well-maintained facility
Friendly and compassionate individual staff members
Effective physical therapy team
Responsive administrative leadership in specific cases

Concerns

Inadequate or neglectful nursing care (mentioned by 12 reviewers)
Poor food quality and nutritional management (mentioned by 8 reviewers)
Unsanitary conditions and persistent odors (mentioned by 6 reviewers)
Staffing shortages and slow response times (mentioned by 5 reviewers)
Medication management errors or delays (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 103 analyzed

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the recent feedback regarding nursing care and response times, what specific steps is the facility taking to ensure residents receive timely assistance and consistent monitoring?
2I noticed the facility has a high response rate to online feedback; how do you utilize that family input to make tangible improvements to the daily care experience?
3Could you walk me through the current process for medication administration to ensure accuracy and prevent the types of delays that have been a concern for some families?
4With the physical therapy team being a noted strength, how do you integrate their work with the daily nursing care to ensure a resident's overall health and mobility are supported?
5What is your current strategy for maintaining a clean and fresh environment throughout the facility, especially in common areas and resident rooms?
6Could you describe how the dining program is managed to ensure residents receive both high-quality, nutritious meals and the assistance they may need during mealtimes?

Personalized based on this facility's data

Key Review Excerpts

“The care is excellent. The staff is professional and cheerful. They are conscientious of cleanliness of the residents and the facility. Food is still sub-par, some days are better than others.”

Long-term resident's family · 2024★★☆☆☆

“Your weekend staff are untrained to respond to life threatening side-effects of medication prescribed your doctor. U are starved of food. On Weekdays staff is wonderful and all the food want.”

Visitor · 2025★★★★☆

“My dad was in the ManorCare rehab wing for about a week until he was released to go home. Clean, well staffed with good folks. Very pleased with the rehab wing.”

Rehab patient's family · 2018★★★★★

Source: 99 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.48hrs

64%

Registered nurses for medical care

Total Nursing

3.34hrs

82%

All nurses + aides combined

Staff Turnover

54%

Lower is better (< 30% = good)

RN Turnover

38%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

1/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility71.0%

Worse than Avg

Here

71.0%

95.5%

93.5%

York

95.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility30.4%

Worse than Avg

Here

30.4%

15.5%

17.7%

York

18.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.8%

Worse than Avg

Here

28.8%

19.4%

26.0%

York

25.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility5.2%

Better than Avg

Here

5.2%

12.1%

8.3%

York

7.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility19.7%

Mixed vs Avgs

Here

19.7%

14.4%

17.5%

York

21.5%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility88.9%

Mixed vs Avgs

Here

88.9%

93.4%

87.1%

York

92.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility46.5%

Worse than Avg

Here

46.5%

79.8%

68.7%

York

75.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility71.3%

Mixed vs Avgs

Here

71.3%

81.8%

69.2%

York

76.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

1.4%

York

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

30deficiencies

2penalties

Well above state avg (10.1)

25 complaint-triggered

$32,679 in fines

This facility has concerning patterns with 22 complaint-triggered deficiencies from families reporting problems, indicating recurring issues with resident protection from abuse and neglect, food quality and nutrition services, and medication management. The most troubling is that abuse/neglect violations appear multiple times in complaint reports as recently as 2025, suggesting ongoing safety concerns. While the facility reports correcting deficiencies, the repeated nature of problems across multiple surveys raises questions about lasting improvements.

Apr 23, 2026Complaint3 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jan 2, 2026Complaint4 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Sep 16, 2025Complaint1 finding

0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 7, 2025Complaint1 finding

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jul 17, 2025Complaint3 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 9, 2025Complaint2 findings

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Federal Penalties

Fine

Sep 16, 2025

$22,080

Fine

Sep 11, 2024

$32,679

Ownership & Operations

Who Operates This Facility

Owner / Operator

Inners Creek Skilled Nursing and Rehabilitation Ce

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 146 of 188 (Worst)

Ownership & Management

Owners

Genesis Pm Pa Operations LLC

Owner · Organization

100%

Gen Operations I LLC