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Nursing HomeMedicaid

Veterans Community Living Center at Fitzsimons

Strong Medicare quality ratings; families often praise welcoming and helpful front desk staff. Still worth an in-person visit.

1919 Quentin St, Fitzsimons · Aurora, CO 80045180 bedsLicensed & Active
Source: CO CDPHE — view official record
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 26 Google reviews

Veterans Community Living Center at Fitzsimons Nursing Home in Aurora, CO — Street View
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What this means for your family

While the memory care and rehab departments receive specific praise for their dedication, the facility has seen a recent trend of negative reviews regarding staff culture and unprofessionalism. We strongly recommend visiting during off-hours to observe staff interactions firsthand and asking management about their current staff retention and training initiatives.

Google Reviews

Google Reviews

26 reviews analyzed
The Veterans Community Living Center at Fitzsimons receives highly polarized feedback, with some families praising the compassionate, attentive care and the welcoming front desk staff, while others report significant concerns regarding unprofessional staff behavior, cleanliness, and neglect. While some reviewers highlight excellent memory care and rehab experiences, others describe a facility struggling with high staff turnover, poor communication, and a lack of basic resident care. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff members involved.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean5.0Activities3.0MedsN/AMemory8.0Comms3.0ValueN/A

Strengths

  • Welcoming and helpful front desk staff
  • Dedicated memory care support
  • Effective rehabilitation services
  • Cleanliness in specific units

Concerns

  • Unprofessional and rude staff behavior (mentioned by 5 reviewers)
  • Facility aging and in need of renovation (mentioned by 3 reviewers)
  • Neglect of basic resident needs and hygiene (mentioned by 3 reviewers)
  • High staff turnover and lack of consistency (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(3)'21(1)'23(4)'25(4)'26(2)

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some families have mentioned how welcoming the front desk staff is; how does that warm culture extend to the direct caregivers working with the residents?
  • 2With your high CMS staffing rating, how do you ensure that consistent, familiar faces are assigned to residents to help prevent the feeling of high turnover?
  • 3Could you tell me more about the daily activities and social events available to keep residents engaged and connected with the community?
  • 4How does the facility manage hygiene and personal care routines to ensure every resident's basic needs are met consistently every day?
  • 5What is the protocol for handling medical emergencies or sudden changes in health during the night or over the weekend?
  • 6Since some areas of the facility are older, are there any upcoming renovation plans or specific maintenance updates scheduled for the resident rooms?

Personalized based on this facility's data


Key Review Excerpts

I honestly cannot say enough great things about the memory care staff. My father is in the process of passing. He has been here for 2 years. He calls them family.

Memory care family member · 2024★★★★★

The bathrooms are filthy the shower rooms filthy. They are deep cleaned once a month, I ask. The dining room wash filthy 2 hours after lunch.

Visitor · 2019☆☆☆☆

From my personal experience as a patient/client during my recovery and rehabilitation, I found the facility to be clean and well-maintained, the staff friendly and helpful.

Rehab patient · 2019★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.04hrs
OK
Registered nurses for medical care
Total Nursing
4.54hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
9%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
19.5%
CO
11.3%
Adams
18.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
15.4%
CO
20.0%
Adams
17.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
12.1%
CO
8.5%
Adams
10.0%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility8.5%
Worse than Avg
Here
8.5%
US
0.9%
CO
0.7%
Adams
0.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.7%
Worse than Avg
Here
86.7%
US
93.4%
CO
93.6%
Adams
92.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.1%
Worse than Avg
Here
20.1%
US
14.4%
CO
13.8%
Adams
18.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility39.8%
Worse than Avg
Here
39.8%
US
81.8%
CO
76.3%
Adams
75.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility60.6%
Worse than Avg
Here
60.6%
US
79.7%
CO
75.6%
Adams
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.3%
Worse than Avg
Here
4.3%
US
1.6%
CO
1.5%
Adams
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
Near state avg (8.8)
2 complaint-triggered
$79,467 in fines

This facility shows concerning patterns with recurring fire safety and care quality issues across multiple years, plus families have filed two complaints that triggered federal investigations. The most frequent problems involve fire safety systems (smoke detection, sprinklers, emergency procedures), resident care quality, and medication management. While the facility has corrected each deficiency when cited, the same fire safety violations reappear in 2024 that were identified in previous surveys, suggesting systemic maintenance challenges that families should discuss during visits.

Nov 21, 2024Routine
17
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355ModerateCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0753ModerateCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0907ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure medical gas and vacuum systems have documented maintenance programs.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0657ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0790ModerateCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0321MinorCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341MinorCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0712MinorCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0806MinorCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Nov 21, 2024Complaint
1
0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jul 27, 2023Complaint
1
0015ModerateCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

Jun 28, 2023Routine
23
0918SevereCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0689SevereCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0293ModerateCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Moderate

Smoke Deficiencies

Provide properly protected cooking facilities.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346ModerateCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0353Moderate

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354ModerateCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0355ModerateCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374ModerateCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Moderate

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0531ModerateCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0867ModerateCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0699ModerateCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0325MinorCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0807MinorCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

Jan 20, 2020Routine
6
0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0679MinorCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Federal Penalties

Fine

Jul 28, 2023

$34,467

Fine

Jun 28, 2023

$45,000

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

9total
2deficiencies
Jun 2, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Mar 27, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 28, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Jan 22, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Dec 10, 2024Complaint
N/A0000, 0321, 0341 and 8 more

Based on a record review, it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.The kitchen patio south strobe falling off the wall9.6.1.3 A fire alarm system required for life safety shall be installed, tested, and maintained in accordance with .. Based on observation and staff interview, it was determined that the facility failed to arrange and maintain fire doors in accordance with Life Safety Code and NFPA 80.The fire door inspection conducted showed C100C, stair 4, B-203 dinning room, Stair 2 B208, D100, D100C, Stair 1 b100, Stair 1 B200. Repairs were not corrected at the time of inspec.. Based on observation and staff interview, it was determined that the facility failed to maintain smoke dampers in accordance with Life Safety Code Section NFPA 105Records were not available at the time of the survey to document the inspection and testing operation of the fire dampers installed in the facility as required one year after the initial .. Based on observation and staff interviews during the survey, it was determined that the facility failed to maintain firewalls in accordance with NFPA 101, 4.6.12. The therapy mechanical room, has California three patches in the ceiling.4.6.12.1 Whenever or wherever any device, equipment, system, condition, arrangement, level of protection, .. Based on observation during the course of the survey it was determined the facility failed to maintain a hazardous area in accordance with NFPA 99. This was evidenced by the following:Oxygen Transfill rooms need a vent 12" of the floorNFPA 556.15.7 Inlets to the Exhaust System.6.15.7.1 The exhaust ventilation system design shall take into accou.. Based on observations and records review, it was determined that the facility did not maintain fire extinguishers In accordance with NFPA 10. At the time of the survey no documentation or records that all fire extinguishers through-out the facility were subjected to annual inspections.Life Safety Code 101, 2012 Edition, section 9.7.4. Wher.. Based on observations and records review, it was determined that the facility did not maintain oxygen storage in accordance with NFPA 99. 1. Oxygen is stored in egress.2. Oxygen stored in the walkway of the exterior door of the maintenance shopNFPA 99 11.3.2.1Storage locations shall be outdoors in an enclosure or within an enclosed interior s.. Based on the record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6Fire drills closer than an hour apart, not at varied timesNFPA 101, 19.7.1.6 Drills shall be conducted quarterly on each shift to familiarize facility personnel (nurses, interns, maintenance engineers, and admi.. The Initial Comments (ID Tag 0000) are informational only and are a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.90(a).The facility is a two story, Type II (111), protected non-combustible structure and is protected throughout by an automati.. Through observation during the documentation review, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13.1. wires on sprinkler pipe a-126 central supply2. Need quarterly reports3. First-floor heritage room c14a valve flowing during semi-annual July 1st, 20244.D-221 gap e.. Through observation during the survey, it was determined that the facility failed to meet the Combustible Decorations requirements in accordance with NFPA 101, 19.7.5.6. This was evidenced by:Christmas decorations were throughout the path of egress. During the inspection, the facility did not have proof of fire-resistive protection or that the decor..

Nov 21, 2024Complaint
N/A0000, 0550, 0600 and 6 more

A recertification survey with Incident #37854, #38506, #38507, #38508 and #38510 was completed on 11/18/24 to 11/21/24. Eight deficiencies were cited. An Emergency Preparedness survey was conducted from 11/18/24 to 11/21/24. No deficiencies were cited. Based on observations, record review and interview, the facility failed to assist a resident in obtaining routine or emergency dental services, as needed for three (#81, #45, and #93) out of 45 sample residents.Specifically, the facility failed to:-Ensure a referral to dental services was completed three days after Resident #81 broke two of his t.. Based on observations, record review and interviews, the facility failed to ensure four (#127, #60, #45 and #92) of five residents reviewed for abuse out of 45 sample residents were kept free from abuse.Specifically, the facility failed to:-Prevent resident to resident physical abuse between Resident #127 and Resident #60, who had a known history of.. Based on observations, record review and interviews, the facility failed to promote and maintain the resident' s dignity for one (#65) of one resident reviewed for dignity and respect out of 45 sample residents.Specifically, the facility failed to ensure call light was in reach for Resident #65' s use with limited range of motion.Findings include:I. Residen.. Based on observations, record review and interviews, the facility failed to provide food that accommodated resident preferences for one (#10) of one resident out of 45 sample residents. Specifically, the facility failed to provide food choices according to Resident #10' s preference.Findings include:I. Resident #10A. Resident statusResident #10, age gr.. Based on observations, record review and staff interviews, the facility failed to maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the development and transmission of communicatable diseases and infections.Specifically, the facility failed to:-Ensure t.. Based on observations, record review, and interviews, the facility failed to revise and review comprehensive care plans for five (#122, #104, #81, #46 and #65) of 11 residents reviewed out of 45 total sample residents. Specifically, the facility failed to:-Ensure Resident #122, Resident #104 and Resident #81' s care plans were reviewed and revised t.. Based on record review and interviews, the facility failed to ensure one (#45) of one resident, out of 45 sample residents, with limited range of motion (ROM) received appropriate treatment and services to prevent further decrease in ROM. Specifically, the facility failed to ensure the physician' s order for Resident #45 to use the facility' s .. Based on record review, observation and interviews, the facility failed to ensure residents received treatment and care in accordance with professional standards of practice for one (#65) of three residents reviewed out of 45 sample residents.Specifically, the facility failed to ensure a certified nurse aide (CNA) reported Resident #65' s new skin alter..

Oct 27, 2023Follow-up
CleanReport

No deficiencies found during this inspection.

Oct 17, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Veterans Community Living Center at Fitzsimons

Organization Type

for profit

Ownership & Management

Key personnel

Hsu, CarrieManagerSimmons, RanellManagerHsu, CarrieAdp of the SnfSimmons, RanellAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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