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Assisted Living

St Andrews Village

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

2670 S Abilene St E, Heather Gardens · Aurora, CO 8001472 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.4/5

based on 53 Google reviews

5
4
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1
St Andrews Village Assisted Living in Aurora, CO — Street View
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What this means for your family

While many families report excellent rehab outcomes and compassionate care, there is a concerning pattern of reports regarding nursing responsiveness and medication errors. When touring, we strongly recommend asking for the specific protocol for call-button response times and how they ensure medication accuracy during shift changes.

Google Reviews

Google Reviews

53 reviews on Google
St. Andrews Village receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding neglect, inconsistent medication administration, and poor communication from the nursing station. Families should be aware that experiences appear highly inconsistent, ranging from life-saving care to reports of unresponsiveness and facility maintenance issues.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Proactive management and admissions team

Concerns

  • Unresponsive nursing staff and slow call button response times (mentioned by 5 reviewers)
  • Inconsistent or missed medication administration (mentioned by 3 reviewers)
  • Difficulty reaching nursing staff by phone (mentioned by 2 reviewers)
  • Facility maintenance and cleanliness issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.32021(9)3.92022(18)4.82023(16)4.32024(24)3.02025(4)3.72026(3)

Distribution · 74 analyzed

5
53
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9
3
0
2
0
1
12

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed your team is very proactive during the admissions process; how do you maintain that same level of responsiveness once a resident has settled in?
  • 2Could you walk me through the current protocol for medication administration and how you ensure accuracy and consistency for each resident?
  • 3When a resident needs assistance, what is the standard process for call button response times, and how is that monitored throughout the day and night?
  • 4I see your physical and occupational therapy programs are highly regarded; how are those services integrated into the daily routine for residents?
  • 5What is the best way for family members to stay in touch with the nursing staff, and how do you ensure communication remains consistent?
  • 6Since you have a smaller community of 72 residents, what kind of social activities or events are planned to keep everyone engaged and connected?

Personalized based on this facility's data


Key Review Excerpts

The Springs at St. Andrews took care of my Dad during the last few months of his life, and I truly can't say enough how grateful we are for the dedicated and compassionate care he received from everyone there.

Long-term resident's family · 2023★★★★★

Meds were administered that my mom was not supposed to have. Other critical medications she needed were never given to her. The medication orders with administration times were inconsistent on the chart at her room and in the directors office.

Resident's family · 2022☆☆☆☆

The staff was responsive, proactive, and always went above and beyond to ensure his comfort and well-being. They kept me informed at every step and treated my father with the utmost respect and compassion.

Resident's family · 2024★★★★★
Source: 53 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

3total
2deficiencies
Feb 24, 2025Complaint
N/A0000 & 9999

A licensure complaint, prompted by #CO36052 was completed on 2/24/25. No deficiencies were cited. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY. No response is necessary. The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 07.7.12 Personnel files for current employees and volunteers shall be readily available onsite for Department review.12.15 The assisted living residence shall develop policies and procedures to establish a fall management program. The program shall include the following: (A) Providing fall management education and materials to residents and family members;(B) Detailing in each resident' s care plan the individualized approach necessary to address fall risk related to deficits in strength, balance, and eyesight, or effects of medication as identified during the comprehensive resident assessment; (C) Providing resident engagement activities to improve strength and balance as specified in Part 12.22(C); (D) Routinely inspecting and maintaining a safe exterior and interior environment as specified in Parts 21 and 22; and (E) Providing staff training related to fall prevention as specified in Part 7.8(B)(6).13.1 The assisted living residence shall adopt, and place in a publicly visible location, a statement regarding the rights and responsibilities of its residents. The assisted living residence and staff shall observe these rights in the care, treatment, and oversight of the residents. The statement of rights shall include, at a minimum, the following items:The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1 Chapter 2.2.10.5 The licensee shall provide, upon request, access to or copies of the following to the Department for the performance of its regulatory oversight responsibilities: (A) Individual client records. (B) Reports and information required by the Department including but not limited to, staffing reports, census data, statistical information, and other records, as determined by the Depart..

Feb 24, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 9, 2023Complaint
N/A0000, 0290, 0512 and 4 more

A relicensure survey with complaint #CO30780 was completed on 2/9/23. Deficiencies were cited. Based on interview and record review, the residence failed to develop and implement a policy for investigation of injuries with unknown origin affecting one of three sample residents (#1). Findings include1. Residence Policy and Referencea. Chapter VII regulations governing assisted living residences, requires in part 13.12, that the assisted living residence shall develop and implement policies and procedures for the identification, reporting, and investigation of injuries of unknown origin. Such policies and procedures shall include, but not be limited to, the foll.. Based on interview and record review, the residence failed to ensure personnel files for current employees shall be readily available onsite for department review for three of three sample staff (#1-#3), affecting 58 current residents.Findings include: Chapter VII regulations governing assisted living residences, part 2.45, defines "Staff" as employees and contracted individuals intended to substitute for or supplement employees who provide personal services. "Staff' does not include individuals providing external services, as defined herein.Chapter VII regulations gov.. Based on observation, interview and record review, the residence failed to detail in each resident' s care plan the individualized approach necessary to address fall risk, affecting three of three sample residents (#1-#3).Specifically, Resident #1 was admitted to the residence on 1/14/23 with diagnoses including dementia. The resident had a fall in December 2022 which led to her admission to the assisted living residence on 1/14/23. Additionally, she had a fall on 2/5/23 that resulted in two skin tears to her left arm. However, the care plan, dated 1/31/23, did not include the in.. Based on record review and interview, the residence failed to ensure its quality management program (QMP) contained the required elements, affecting 58 current residents. Findings include:1. Referencesa. Chapter II regulations governing health facilities, part 4.1.2, requires a quality management plan to be reviewed and approved on an annual basis, by the administrator or the administrator' s designee. b. Chapter II regulations governing health facilities, part 4.1.2A, requires the QMP to include the following elements:Identification of quality management proj.. Based on record review and interview, the residence failed to ensure its quality management program (QMP) implemented improvement strategies, affecting 58 current residents. Findings include:1. Referencesa. Chapter II regulations governing health facilities, part 4.1.2, requires a quality management plan to be reviewed and approved on an annual basis, by the administrator or the administrator' s designee. b. Chapter II regulations governing health facilities, part 4.1.2B, requires the QMP to include the following elements:Implementation of improvement strategie.. Based on record review and interview, the residence failed to provide, upon request, residence documents, staff information and other records as requested by the department, affecting 58 current residents.Findings include: 1. Referencesa. Chapter VII regulations governing assisted living residences, part 6.8, requires that the administrator shall be responsible for the overall day-to-day operation of the assisted living residence, including, but not limited to:(I) Completing, maintaining, and submitting all reports and records required by the Department.2. Record Review..

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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