Center at Lowry, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 165 Google reviews

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What this means for your family
The Center at Lowry offers excellent physical and occupational therapy, making it a strong candidate for post-surgical recovery. However, families must be highly involved; multiple reviewers noted significant issues with call light response times and nursing attentiveness, so we recommend frequent visits to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
165 reviews on Google“The Center at Lowry is a modern, aesthetically pleasing facility that receives high praise for its physical and occupational therapy programs, which many patients credit for their successful recovery. However, the facility faces significant and recurring criticism regarding understaffing, slow response times to call lights, and inconsistent nursing care, with some families reporting serious neglect and poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Modern, clean, and hotel-like facility
- Supportive and professional case management
- Welcoming front desk and administrative staff
Concerns
- Slow or non-existent response to call lights (mentioned by 12 reviewers)
- Chronic understaffing leading to neglect (mentioned by 10 reviewers)
- Poor communication and lack of follow-up from management (mentioned by 7 reviewers)
- Inaccurate or late meal delivery (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 165 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility is modern and hotel-like, how do you ensure that the high standard of the physical environment translates into consistent, timely responses when a resident uses their call light?
- 2With the physical and occupational therapy teams being a noted strength, how do they coordinate with the nursing staff to ensure a resident's daily care needs are met while they are recovering?
- 3I noticed the facility has had some recent challenges with meal delivery; what specific processes are in place to ensure residents receive the correct, warm meals at the scheduled times?
- 4How does your management team proactively communicate with families regarding changes in a resident's health or medication adjustments, especially during transitions in care?
- 5Since staffing levels can fluctuate, what is your current protocol for ensuring that residents receive consistent attention and support during evening and weekend shifts?
- 6What does a typical daily activity schedule look like for residents who are not currently in therapy, and how do you encourage social engagement among the 96 residents here?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are really wonderful, especially for patients who are willing to work. The nurses and aides are generally swell, competent, and caring.”
“My dad spent about a month at the Center at Lowry. For half of his stay I was out of state and his case manager, LoriLee, did a wonderful job of keeping me up-to-date on his progress.”
“My Grandfather laid in his bed for 7 hours after asking for help and no one came to check on him, this resulted in him having to be rushed to the nearest ER.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Four families have filed complaint reports about this facility, including serious concerns about medication errors and accident prevention. The Center at Lowry shows recurring problems across fire safety systems, resident rights, and medication management. While most deficiencies appear to have been corrected, the pattern of complaints suggests ongoing care quality issues that warrant careful consideration during visits.
Apr 2, 2026Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Dec 10, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 23, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Sep 7, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 27, 2022Routine12
Resident Rights Deficiencies
1) Protect residents from being forced to work at the nursing home, or 2) let residents work if they want to.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Feb 23, 2024
$17,933
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jul 15, 2025Complaint
A complaint survey, prompted by #CO1944328 and Incident #1944320 was conducted on 7/15/25. One deficiency was cited. Based on record review and interviews, the facility failed to ensure residents received adequate supervision to prevent accidents for one (#1) of three residents reviewed for accidents out of three sample residents.Resident #1 was admitted on 5/13/25 with diagnoses of metabolic encephalopathy (a change in how the brain works), weakness, difficulty in walking, heart failure and unspecified dementia.On 6/18/25 a nursing staff member documented Resident #1 was wandering, angry and saying he wanted to leave. The facility initiated a care plan for wandering on 6/19/25, however, the care plan did not identify the resident was at risk for elopement, despite the resident indicating he wanted to leave. The facility did not implement any interventions to prevent a potential elopement from the facility for Resident #1. On 6/22/25 Resident #1 was on the phone with a family member and said he was going home. When the family member called the facility to check on the resident, the facility was unable to locate the resident. Resident #1 was found by the police in a soccer field an hour and a half later and transported to the hospital. Resident #1 suffered a laceration (a deep cut) to his head, extensive bruising to his upper extremities, left temple and face, and abrasions (scrapes) to both knees. The resident was transported to the hospital for treatment prior to returning to the facility.Specifically, the facility failed to:- Identify Resident #1 was at risk for elopement; and,-Ensure Resident #1 was provided with the supervision necessary to prevent an elopement. Findings include: Record review and interviews confirmed the facility corrected the deficient practice prior to the onsite investigation on 7/15/25, resulting in the deficiency being cited as past noncompliance with a correction date of 6/26/25. I. Elopement incident on 6/22/25On 6/22/25 the facility staff received a phone call from Resident#1' s family member who said she was on the phone with the resident and he said he was going home. The facility was unaware the resident had exited the facility. The police..
Jun 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jan 29, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 12, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 15, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 15, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Center at Lowry, LLC
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
165 reviews from families & visitors
Official Website
Visit centeratlowry.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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