Vermont Veterans' Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
Above average in VT · No penalties on record · Very few deficiencies
What this means for your family
The Vermont Veterans' Home is highly recommended for its dedicated nursing care and vibrant activities program, which provide a warm environment for residents. However, families should be aware of potential communication hurdles with administrative staff and should clarify expectations regarding maintenance requests during the intake process.
Google Reviews
Google Reviews
23 reviews on Google“The Vermont Veterans' Home is highly regarded for its compassionate care and strong sense of community, particularly for veterans and their families. While most reviewers praise the dedicated nursing staff and engaging activities, some have noted concerns regarding administrative communication and delays in facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging activities program
- Beautiful, well-maintained grounds
- Strong sense of community and appreciation for veterans
Concerns
- Unprofessional or rude communication from administrative staff (mentioned by 2 reviewers)
- Slow processing of building maintenance work orders (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the sense of community and the appreciation for veterans here; how do you incorporate that veteran identity into the daily culture?
- 2The activities program sounds very engaging—could you tell us more about what a typical week of social events looks like for the residents?
- 3What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 4How does the administration ensure that communication remains clear and consistent between the facility and family members?
- 5With the beautiful grounds you have here, how often are residents able to enjoy outdoor time or garden activities?
- 6How does the facility manage maintenance requests to ensure that resident rooms and common areas stay in top shape?
Personalized based on this facility's data
Key Review Excerpts
“The Nursing staff are top notch, from the LNA’s to the Nursing Supervisors. The activities staff is the best around. There is always something going on for the Veterans.”
“The Vermont Veterans' Home provided exceptional care to both of my parents during their stays... We were shown so much compassion”
“I have to say that our doctors, nurses and nurse assistants are all highly qualified ready to help at any time. This is, indeed, a wonderful facility.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
8
measures
1
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies in resident safety and abuse protection, which is concerning. The facility shows recurring issues with fire safety systems, care planning, and resident rights across multiple surveys. While most deficiencies have been corrected, some fire safety issues remain unaddressed, and the pattern of complaint-triggered violations suggests ongoing care quality concerns that families should investigate further.
Mar 11, 2026Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 29, 2025Routine2
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Jan 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 5, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 25, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Federal Penalties
Fine
Mar 11, 2026
$12,735
Ownership & Operations
Who Operates This Facility
Vermont Veterans' Home
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit vvh.vermont.gov
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.