The Center for Nursing and Rehab at Hoosick Falls
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 45 Google reviews
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What this means for your family
While some families report positive rehabilitation experiences, the recurring reports of severe understaffing and neglect are deeply concerning. We strongly advise you to visit during off-hours, such as weekends or evenings, to observe staffing levels firsthand and ask management specifically about their current patient-to-staff ratios.
Google Reviews
Google Reviews
45 reviews on Google“The Center for Nursing and Rehab at Hoosick Falls receives highly polarized feedback, with some families praising the professional staff and clean environment, while others report severe neglect and dangerous understaffing. Critical concerns include high patient-to-staff ratios, poor communication, and lapses in basic hygiene and care. Families considering this facility should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring nursing staff
- Clean and well-maintained building
- Effective short-term rehabilitation services
- Welcoming administrative leadership
Concerns
- Severe understaffing and high patient-to-staff ratios (mentioned by 4 reviewers)
- Neglect of basic hygiene and patient care (mentioned by 3 reviewers)
- Poor communication and responsiveness from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, how does your team ensure that residents receive consistent support with daily hygiene and personal care needs?
- 2With the recent focus on improving communication, what is the best way for family members to stay updated on their loved one's daily progress and care plan?
- 3Could you walk me through how your memory care program is structured to provide specialized engagement for residents, given the unique needs of that population?
- 4How do you manage staffing transitions during shift changes to ensure that residents' medical and comfort needs are consistently met without delays?
- 5What specific protocols are in place for handling medical emergencies, and how quickly can families expect to be notified if a change in condition occurs?
- 6What kind of daily activities or social opportunities are available to keep residents active and engaged within the facility?
Personalized based on this facility's data
Key Review Excerpts
“Their patient to clinical staff ratio is currently 1:18. I am not kidding. Two nursing assistants are responsible for 36 patients on a floor, and my family was unapologetically told this today, by the team themselves.”
“My Brother went there from sunny view Rehab, he was so neglected, this place is criminally understaffed. There were 35 patients or more for 1 CNA and 1 Nurse. Never saw a Dr. While he was there. He ended up dying while in their care!”
“My Mom stayed for 100 days and her care was top notch in my opinion and I would recommend CNR HOOSICK FALLS to anyone whose family member needs compassionate care and professional support for their loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered 4 deficiencies, including serious issues with medication management, resident care, and failure to report suspected abuse. The facility shows recurring problems across fire safety, food safety, and care planning that persist across multiple surveys from 2020-2024. While all deficiencies have reported correction dates, the pattern of repeated violations in core safety areas warrants careful consideration during visits.
Nov 26, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 8, 2024Routine14
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 8, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 30, 2022Routine8
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 20, 2020Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
The Center for Nursing and Rehab at Hoosick Falls
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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