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Nursing HomeMedicaid Investigative

Vanderman Place

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

595 Valley Street, Willimantic · Willimantic, CT 06226124 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 172 Google reviews

5
4
3
2
1
Vanderman Place Nursing Home in Willimantic, CT — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (14 vs median 12)
  • High RN turnover (53%)

Below average in CT · Below recommended RN staffing · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

Vanderman Place is highly regarded for its active recreation program and dedicated therapy team, making it a strong candidate for rehabilitation. However, because multiple families have raised serious concerns about nursing professionalism and quality of care, we strongly advise you to conduct a personal, unannounced visit and speak directly with the nursing leadership to ensure your loved one's specific needs will be met.

Google Reviews

Google Reviews

172 reviews on Google
Vanderman Place receives a high volume of positive feedback, particularly regarding the friendliness and dedication of the nursing and therapy staff. Families frequently praise the cleanliness of the facility and the active recreation department, though a minority of reviewers have raised serious concerns regarding nursing professionalism and quality of care, specifically citing instances of neglect.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0Activities9.0MedsN/AMemoryN/AComms7.0ValueN/A

Strengths

  • Friendly and attentive nursing staff
  • Active and engaging recreation department
  • Clean and well-maintained facility
  • Effective physical and occupational therapy

Concerns

  • Allegations of neglect and poor quality of care (mentioned by 4 reviewers)
  • Rude or unprofessional behavior by specific nursing staff (mentioned by 3 reviewers)
  • Dissatisfaction with food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.32019(4)3.02020(2)1.02021(1)4.52023(13)4.82024(95)4.62025(39)4.72026(20)

Distribution · 174 analyzed

5
147
4
11
3
3
2
1
1
12
42 reviews posted between Jan 23, 2024Jan 26, 2024 · 42 were 5-star
14 reviews posted between Feb 4, 2024Feb 10, 2024 · 13 were 5-star

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that the facility has recently addressed some feedback regarding staff interactions, what steps are you taking to ensure consistent, professional communication between your nursing team and family members?
  • 2I noticed the recreation department is highly regarded; could you walk me through a few examples of the most popular activities residents are currently enjoying?
  • 3With 14 recent state violations noted, what specific improvements or new protocols have been implemented to ensure the highest standards of resident care and safety moving forward?
  • 4I see that dining is an area you are looking to improve; what is the current process for gathering resident feedback on meal quality and incorporating those preferences into the menu?
  • 5How does your team handle medical emergencies or urgent health changes, and at what point in that process are family members typically notified?
  • 6With a 3/5 staffing rating, how do you ensure that each resident receives consistent, attentive care throughout all shifts, especially during peak hours?

Personalized based on this facility's data


Key Review Excerpts

My mom was admitted to their rehab after a hospital stay the team coordinated efforts to develop a plan for my mother. They assessed and altered as needed showing respect to the resident and skill in their craft.

Rehab patient's family · 2024★★★★★

The physical therapy and occupational therapy personnel are absolutely phenomenal! The CNAs are all very pleasant and take amazing care of their patients but seems like they are overworked at times.

Rehab patient · 2025★★★★★

I was very concerned about this rehab facility at first based on the the aging building and the Medicare.gov review. At the time, I did not have a choice for his stay for rehabilitation because I needed an available bed fairly quickly. Once my husband was place at Vanderman, I met with Lucy Harrington, the Director of Social Services. She is an amazing person with years of experience in this field.

Long-term resident's family · 2024★★★★★
Source: 172 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.52hrs
69%
Registered nurses for medical care
Total Nursing
4.08hrs
100%
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility63.3%
Worse than Avg
Here
63.3%
US
12.1%
CT
19.7%
Capitol
19.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CT
88.0%
Capitol
91.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
15.4%
CT
17.8%
Capitol
17.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
19.4%
CT
24.9%
Capitol
24.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
19.5%
CT
17.4%
Capitol
19.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CT
93.5%
Capitol
94.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.4%
Better than Avg
Here
96.4%
US
79.7%
CT
69.7%
Capitol
72.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
81.8%
CT
71.0%
Capitol
77.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.3%
Worse than Avg
Here
3.3%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (12.8)
12 complaint-triggered

Vanderman Place has significant recurring issues with care planning and appropriate treatment that appear repeatedly across multiple surveys and family complaints. The facility consistently struggles with medication management, infection control, and safety hazards, with problems persisting from 2020 through 2025. While all 76 deficiencies show correction plans, the pattern of repeat violations in core care areas, combined with 12 complaint-triggered deficiencies from families, suggests ongoing challenges with consistent quality care delivery.

May 23, 2025Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

May 23, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 1, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Mar 6, 2025Complaint
2
0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 11, 2024Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

May 2, 2023Routine
19
0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0885Minimal · WidespreadCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0851Minimal · PatternCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Vanderman Place

Organization Type

for profit

Ownership & Management

Owners

Fisher, Martha

Owner

24%

Fisher, Shimshon

Owner

52%

Krohn, Simcha

Owner

24%

Key personnel

Affainie, UrsulaW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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