Douglas Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 147 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (24 vs median 12)
Bottom 25% in CT · Below recommended RN staffing · Worst in RYDERS HEALTH MANAGEMENT chain · No penalties on record
What this means for your family
Douglas Manor is frequently praised for its clean environment and friendly staff, making it a pleasant place for many residents. However, families should be aware of serious, recurring reports regarding hygiene and communication lapses; we strongly recommend conducting unannounced visits and closely monitoring your loved one's daily care.
Google Reviews
Google Reviews
147 reviews on Google“Douglas Manor is widely praised for its clean, home-like atmosphere and a staff that many families describe as kind, attentive, and welcoming. While the majority of reviews are highly positive, there are serious concerns regarding communication, inconsistent care quality, and specific incidents of neglect, particularly concerning hygiene and fall prevention.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Engaging activities and recreation
- Responsive admissions and administrative support
Concerns
- Poor communication and responsiveness to family concerns (mentioned by 2 reviewers)
- Inadequate hygiene and basic care (bed sores, unwashed residents) (mentioned by 2 reviewers)
- Issues with medication management and supervision (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 148 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a high staffing rating; how do you translate that high ratio into consistent, hands-on daily hygiene and personal care for each resident?
- 2Given the recent focus on improving medication management, could you walk me through the specific safety protocols and double-check systems you have in place to ensure medications are administered accurately?
- 3I see that Douglas Manor has a very active social calendar; what are some of the most popular activities that residents look forward to participating in each week?
- 4When a family has a concern or a question, what is the established process for ensuring that communication remains transparent and responsive?
- 5With the facility's current health inspection ratings, what specific steps or quality improvement initiatives are currently underway to address those areas and ensure the highest standard of care?
- 6How does the dining team gather feedback from residents to ensure the meal service is meeting their nutritional needs and personal preferences?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very attentive, hands on, and so nice. I know my mother will be in great hands with her stay there.”
“My dad was there. He got bed sores. They told us on Sunday that he didn't. He came home three days later and he did!!”
“The food unfortunately is the only downfall. I wish they could introduce better meals that are more appetizing for their seniors with more options as well!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints over time, with recent safety violations in October 2025 regarding accident hazards. The facility shows persistent issues across safety and accident prevention, care planning and quality standards, and resident rights protections. While all deficiencies have correction dates, the recurring pattern of complaint-triggered investigations suggests ongoing challenges with fundamental care standards that families should investigate thoroughly during visits.
Oct 15, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 18, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 22, 2025Routine22
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Apr 22, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 15, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Douglas Manor
for profit
Chain Affiliation
Ryders Health Management
8 facilities nationwide
Chain avg rating: 1.6/5 · Rank 7 of 8 (Worst)
Ownership & Management
Owners
Sbriglio, Martin
Owner
Schwartz, Russell
Owner
Thomas, William
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit douglasmanor.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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