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Nursing HomeMedicaid

Saint Josephs Living Center, INC.

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

14 Club Rd, Windham, CT 06280120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 25 Google reviews

5
4
3
2
1
Saint Josephs Living Center, INC. Nursing Home in Windham, CT — Street View
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What this means for your family

Saint Joseph's Living Center is highly regarded for its compassionate nursing staff and effective rehabilitation services, making it a strong candidate for both short-term recovery and long-term care. However, because some families have reported concerns regarding staffing and administrative responsiveness, we recommend asking specifically about current staff-to-patient ratios and the process for escalating concerns to management during your tour.

Google Reviews

Google Reviews

25 reviews on Google
Saint Joseph's Living Center receives high praise for its compassionate nursing staff, quality rehabilitation services, and welcoming, clean environment. While most families report a positive experience, some concerns have been raised regarding staffing levels and administrative responsiveness to specific issues.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/AComms7.0Value5.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation therapy programs
  • Clean and well-maintained facility
  • Homely and welcoming atmosphere

Concerns

  • Understaffing and management responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.72017(3)4.72018(3)5.02020(3)1.02022(2)4.62024(10)5.02025(2)5.02026(2)

Distribution · 25 analyzed

5
19
4
1
3
2
2
0
1
3

How They Respond to Reviews

32%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1With the facility currently at a 120-resident capacity, how do you ensure that each resident receives consistent, personalized attention throughout the day?
  • 2I noticed that staffing levels are a priority for the facility; what steps are you taking to maintain consistent support for residents during peak hours?
  • 3Given that rehabilitation therapy is highlighted as a strength here, could you walk us through how a typical resident's therapy schedule is integrated into their daily routine?
  • 4How does your leadership team approach communication with families when concerns or questions arise regarding a resident's care plan?
  • 5What protocols are in place to ensure that medical needs are addressed promptly, especially during overnight hours or weekends?
  • 6I see that you engage with feedback online; how do you use input from families to continuously improve the quality of life and care within the facility?

Personalized based on this facility's data


Key Review Excerpts

Both my parents are here and absolutely love their new home. They talk highly about how great the nursing staff is and they LOVE the food here.

Long-term resident's family · 2018★★★★★

I’m so thankful for the care my mother receives at St Joseph Living center. Last June, my family had to make the difficult decision to move our mother to long term care.

Long-term resident's family · 2024★★★★★

it is friendly, warm and caring - the staff is the best and so is the food. I was here for rehab and the physical Therapists were the best.

Rehab patient · 2026★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
3.87hrs
94%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

3

measures

Mixed Results

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
12.1%
CT
19.7%
Northeastern ct
16.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
19.4%
CT
24.9%
Northeastern ct
25.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
14.4%
CT
18.2%
Northeastern ct
21.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.7%
Mixed vs Avgs
Here
89.7%
US
93.4%
CT
88.0%
Northeastern ct
97.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CT
93.5%
Northeastern ct
97.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.4%
Mixed vs Avgs
Here
20.4%
US
15.4%
CT
17.8%
Northeastern ct
22.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.9%
Mixed vs Avgs
Here
85.9%
US
81.8%
CT
71.0%
Northeastern ct
86.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.6%
Mixed vs Avgs
Here
81.6%
US
79.7%
CT
69.7%
Northeastern ct
82.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
CT
1.5%
Northeastern ct
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (12.8)
3 complaint-triggered

Three families have filed complaint reports against Saint Josephs Living Center, resulting in deficiencies around resident care quality, financial protection, and medical records. The facility shows recurring issues with infection control, nutrition and dietary services, and quality of care that have persisted across multiple surveys from 2019 to 2024, though all violations have correction dates from the provider.

Dec 10, 2024Routine
20
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jul 24, 2024Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

May 28, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 31, 2022Routine
8
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0800Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 7, 2019Routine
4
0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Saint Josephs Living Center, INC.

Organization Type

nonprofit

Ownership & Management

Owners

Legacy Lifecare, INC.

Owner · Organization

100%

Key personnel

Chelsea Jewish Lifecare INC5% or Greater Mortgage InterestChelsea Jewish Lifecare INC5% or Greater Security InterestBerman, AdamOfficer / DirectorFiebelkorn, DouglasOfficer / DirectorGallup, LorraineOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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