Nursing HomeMedicaid Needs closer review

Mansfield Center for Nursing and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 Warren Circle, Storrs · Storrs Mansfield, CT 06268|88 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 110 Google reviews

(860) 487-2300 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (2/5 stars)
Low staffing rating (1/5 stars)
2 Medicare penalties on record

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 96% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

110 public Google reviews available

Mansfield Center for Nursing and Rehabilitation receives high praise for its cleanliness, friendly staff, and effective rehabilitation services, with many families noting a welcoming atmosphere. However, there are serious, recurring reports of medication errors, understaffing, and issues with laundry management that potential families should investigate closely. While many visitors have positive experiences, the facility has faced significant allegations regarding patient safety and care consistency.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Friendly and compassionate nursing staff
Effective physical therapy and rehab programs
Welcoming and efficient visitor check-in process

Concerns

Medication errors and inconsistent charting (mentioned by 3 reviewers)
Understaffing leading to slow response times (mentioned by 3 reviewers)
Lost or unreturned laundry (mentioned by 2 reviewers)
Patient falls due to lack of supervision (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 97 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given that some families have noted concerns regarding medication management, could you walk me through the specific safety protocols and double-check systems you have in place to ensure medications are administered accurately?
2I noticed that staffing levels are a primary focus for your team; how do you manage call-bell response times during shift changes or peak hours to ensure residents aren't waiting too long for assistance?
3With the recent attention on fall prevention, what specific monitoring or supervision strategies do you use for residents who may be at a higher risk of wandering or losing their balance?
4I see that you have a very active rehab program; how do you coordinate between the physical therapy team and the nursing staff to ensure a resident's progress is tracked consistently in their charts?
5To help us stay organized, what is your current process for tracking personal laundry and belongings to ensure items don't go missing?
6I appreciate that you engage with feedback online; how do you use the comments you receive from families to make concrete improvements to the daily care experience here?

Personalized based on this facility's data

Key Review Excerpts

“After one week here she has returned to her former self. I cannot say enough about how caring, competent and kind the staff is.”

Family member · 2025★★★★★

“This place almost killed my mom last week by giving her someone else medication and she had to go to hospital.”

Family member · 2025★☆☆☆☆

“The staff here truly go above and beyond to care for and advocate for their residents. Every single employee I have come in contact with regardless of their duty has had a welcoming smile on their face.”

Family member · 2025★★★★★

Source: 97 Google reviews in the current analysis set; Google reports 110 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.72hrs

96%

Registered nurses for medical care

Total Nursing

3.86hrs

94%

All nurses + aides combined

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility9.7%

Better than Avg

Here

9.7%

12.8%

22.3%

Capitol

21.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility30.1%

Worse than Avg

Here

30.1%

19.0%

24.7%

Capitol

24.3%

Residents needing more daily help over time

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

13.9%

18.0%

Capitol

16.9%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

93.5%

88.6%

Capitol

92.1%

Residents whose walking got worse

↓ Lower is better

This Facility8.2%

Better than Avg

Here

8.2%

14.1%

16.4%

Capitol

15.9%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

93.5%

Capitol

94.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.4%

Better than Avg

Here

94.4%

82.0%

71.8%

Capitol

79.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.6%

Better than Avg

Here

88.6%

79.8%

69.7%

Capitol

71.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.4%

Better than Avg

Here

1.4%

1.6%

1.5%

Capitol

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

38findings in history

2penalties

Latest survey: 10 · near CT avg (12.8)

13 complaint-triggered findings

$22,581 in fines

This facility has concerning patterns of recurring safety issues and families have filed multiple complaints triggering inspections. The most frequent problems involve accident prevention and safety supervision, abuse and neglect reporting procedures, and care planning quality. Safety hazards appear repeatedly across surveys from 2023 to 2025, suggesting persistent supervision challenges. While the facility has corrected cited deficiencies, the pattern of complaint-driven investigations and recurring safety violations warrants careful consideration during any visit.

May 7, 2026Complaint1 finding

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 21, 2026Complaint2 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 4, 2025Complaint2 findings

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 10, 2025Complaint2 findings

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Apr 10, 2025Routine4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 13, 2025Complaint2 findings

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Dec 4, 2025

$17,215

Fine

Apr 10, 2025

$13,270

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mansfield Center for Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

National Health Care Associates

Chain Size

43 facilities nationwide

Chain avg rating: 3.0/5 · Rank 25 of 43

Ownership & Management

Owners

Cedar Hill Capital Associates LLC

Owner · Organization

28%

Juniper Capital Associates LLC

Owner · Organization

20%

Ysro Trust

Owner · Organization

20%

Gilmartin, Thomas

Owner

Ilana Ostreicher Family Trust