Public Google reviewers rate this highly and often mention warm, kind, and attentive staff. Schedule a visit to confirm the fit.
based on 55 Google reviews

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Public Google reviewers rate Van Mall Retirement highly. Reviewers highlight: warm, kind, and attentive staff, active social calendar and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Van Mall Retirement is generally viewed as a warm and welcoming community with a highly praised, attentive staff that makes residents feel at home. While many families appreciate the active social environment and quality care, some recent reviewers have raised concerns regarding high staff turnover and potential management changes impacting the quality of care.
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Key Review Excerpts
“My mother lived at Van Mall Retirement Community for 14 years, from independent to assisted living. Even as her care needs changed over time, she was able to stay in the same apartment and receive the services she needed in the golden years of her life.”
“My mom has been a resident at Van Mall Retirement for 2.5 years. She has received great care, especially when a health crisis arose. The care takers are both qualified in their roles and friendly to the residents.”
“They may not be the best bang for your buck when it comes to luxury but they are one of the kindest staffed retirement homes I’ve been too. Definitely feels like the residents are happy and that the staff cares.”
Source: WA Dept. of Social & Health Services
Civil fine of $800.00 imposed. This is a recurring deficiency previously cited on August 1, 2025, June 3, 2025, and April 10, 2025.
The facility failed to implement safe medication systems for two residents, resulting in one resident receiving the wrong type of insulin at the wrong time, requiring overnight monitoring.
The document references multiple complaint numbers: 199511, 200198, 200113, 201186, 201090, 203677, 205003, 205031, 205993, 207250, 212636, 213996. The medication error was noted as a recurring deficiency previously cited on 08/01/2025, 06/03/2025 and 04/10/2025.; The medication error (WAC 388-78A-2210) was previously cited on 08/01/2025, 06/03/2025, and 04/10/2025.
Facility failed to develop and implement systems to support safe medication services for 2 residents. One resident received wrong doses due to pharmacy/EMAR errors, and another received incorrect insulin which caused potential life-threatening complications.
Medication error occurred where resident was administered short-acting insulin instead of ordered long-acting insulin. This was a recurring deficiency.
Facility failed to ensure staff followed service plan requirements for escorting a resident to meals.
Facility failed to provide services agreed upon in the negotiated service agreement for 1 resident. The resident was not escorted to meals and remained on the floor for hours after a fall.
Follow-up inspection conducted on 09/25/2025; no new deficiencies found. Previous deficiencies related to medication services, negotiated service agreements, and resident records were verified as corrected.; Report includes repeat deficiencies previously cited on 04/10/2025.; Plan of Correction dates listed in the documents are handwritten and indicate a correction date of 5/25/2025.; The report notes a general failure to document specific resident-identified care and service needs in Negotiated Service Agreements (NSA) for 7 of 11 residents.; The document specifies that the facility is not required to submit a plan of correction for this consultation deficiency.
Facility failed to ensure staff completed or had documentation for required training (orientation, safety, mental health/dementia, nurse delegation, diabetes) for 3 of 5 sampled staff members.
Facility failed to complete TB testing within three days of hire for 3 of 3 sampled staff members.
Facility failed to complete/document a national fingerprint background check for 1 of 5 sampled staff (Staff E).
Facility failed to maintain a current resident characteristic roster (RCR) accurately documenting care needs for Resident 12.
Facility failed to complete a negotiated service agreement (NSA) within 30 days of admission for 3 of 4 sampled residents, and failed to document resident/representative involvement in care planning for 5 of 11 sampled residents.
Facility failed to document specific care and service needs in Negotiated Service Agreements (NSA) for 6 of 8 sampled residents (diets, medical devices, vision/hearing deficits, etc.).
Facility failed to complete a full assessment within 14 days of admission for 3 of 4 sampled residents (Residents 4, 6, and 11).
Facility failed to ensure 4 of 5 sampled staff completed/documented required orientation, safety, mental health, dementia, basic, or nurse delegation training.
Facility failed to ensure a Medicaid policy was completed and/or documented upon admission for 5 of 9 sampled residents.
The facility failed to provide documents requested by the department in a timely manner.
Facility failed to document medication administration (no explanation for missed doses) and allowed expired medications to remain in the medication cart.
Facility failed to maintain a current characteristic roster accurately documenting resident care needs and services for 7 of 11 sampled residents.
Letter serves as formal notice of civil fines totaling $1,500.00 for uncorrected deficiencies previously cited on April 10, 2025.
Failed to ensure or document required long-term care worker training for three staff members.
Failed to maintain a current resident characteristic roster (RCR) accurately documenting care needs for one resident.
Failed to develop/implement systems for safe medication services; two residents did not receive medications as ordered.
Failed to document plans for specific resident care and service needs in negotiated service agreements (NSA) for six residents.
The document references multiple complaint numbers: 159159, 159271, 163435, 165765, 165926, 168225. Investigation summary reports included for intake IDs 165765, 159159, and 163435.
Facility failed to provide sufficient, trained staff to furnish services and care needed by residents consistent with their negotiated service agreements.
Facility failed to provide agreed upon services regarding showers, medication management, meal escort, and meal delivery.
Inspection conducted by Washington State Patrol Fire Protection Bureau. Status is Disapproved.
Missing fire drill documentation for Q1 2024; missing annual staff training on extinguishers and hood systems
No gap present in hood system filters
Failure to maintain clear width of exit near room 305
Strain protection missing on kitchen gas appliances
Break room door missing self-closure; crash bar fails to latch
Electrical cover found broken in break room
Facility failed to provide required carbon monoxide detection
Missing 5-year hydrostatic report; missing quarterly inspections; missing trim ring; excessive dust and grease on heads
Wheelchair found against heater in hallway
Failure to provide annual fire door inspection; excessive gaps found in doors throughout facility
Failure to provide annual fire resistance rated construction inspection; various holes found in ceilings and walls
Failure to maintain proper clearance around electrical panel in 3rd-floor laundry room storage
Unsecured compressed cylinder found in kitchen
Facility has had recurring violations across multiple inspections.
Facility failed to maintain clear width of exit near room 305
Facility failed to provide annual fire door inspection that included measurement of door gaps; doors throughout found to have excessive gaps
Break room door found to have missing self-closure and crash bar fails to latch automatically
Strain protection shall be installed/reinstalled on gas appliances in kitchen
Facility failed to provide 5-year FDC hydrostatic testing report and quarterly fire sprinkler inspection; sprinkler trim ring missing in game room; fire sprinkler head by room 310 had excessive dust; kitchen sprinkler heads had grease/material build-up
Unsecured compressed gas cylinder found in kitchen
Electrical cover found broken in break room
Facility failed to provide annual fire resistance rated construction inspection; holes found in game room ceiling, kitchen ceiling, break room wall, maintenance office work shop, and storage closet ceiling
Facility failed to provide carbon monoxide detection as required
Wheelchair by room 305 found against heater in hallway
Facility failed to provide fire drill during the first quarter of 2024 for second shift; instructions on portable fire extinguishers and kitchen hood system actuation not provided to new employees
No gap shall be present in hood system filters
Facility failed to maintain proper clearance around electrical panel in laundry room, floor 3 storage
Washington State Patrol Fire Protection Bureau inspection. Approval status: Approved. The complaint concerned a fire alarm activation on 2026-06-13 at approximately 20:30. The fire department responded but could not determine the alarm's origin; no fire or sprinkler activation was found. Staff responded as required. A resident fell while the alarm was sounding and was transported to a hospital for evaluation. The report requests facility responses regarding cause, sprinkler activation, evacuation, injuries, and fire department response.
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WA DSHS — View Official Record
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