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Enhanced Services

Orchards Highlands Enhanced Services Facility INC

Limited public data on Orchards Highlands Enhanced Services Facility INC. Call, tour, and ask to meet current residents' families — your own impression matters most.

9505 Ne 116th Ave, Orchards · Vancouver, WA 9866212 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.4/5

based on 7 Google reviews

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What this means for your family

This facility is highly regarded for its compassionate nursing staff and its ability to help residents gain independence through professional guidance. However, because one reviewer reported a very negative interaction with the owner, families should prioritize meeting with management during their tour to ensure communication styles align with their needs.

Google Reviews

Google Reviews

7 reviews on Google
Families can expect a compassionate environment with professional nursing staff and a focus on helping residents achieve independence. While some reviewers praise the quality of the food and the dedication of the leadership, there is a notable instance of a highly negative interaction with management.

Quality Themes

Tap a score for details
Food5.0Staff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate nursing and CNA staff
  • Professional on-site counseling
  • Supportive leadership and CEOs
  • Quality food prepared by an on-site chef

Rating Trends

Tap a year to see what changed

2344.02017(2)5.02018(1)2.52022(2)3.02026(2)

Distribution · 7 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With such a small capacity of 12 residents, how does your team ensure that each person receives highly personalized attention during meal times?
  • 2We were so happy to hear about the quality of the food; could you tell us more about how the on-site chef plans the weekly menus?
  • 3It's wonderful that you have professional on-site counseling available; how does that service integrate into the residents' emotional well-being?
  • 4How do the nursing and CNA staff coordinate with the leadership team to handle any sudden changes in a resident's medical needs?
  • 5What kind of daily activities or social outings does the chef and staff organize to keep the residents engaged with one another?
  • 6In the event of a medical emergency during the night, what is the specific protocol for contacting the nursing staff and the family?

Personalized based on this facility's data


Key Review Excerpts

This facility has provided and continues to provide the best service that I could ask for in keeping my adult son safe and functioning to the best of his ability.

Parent of a resident · 2026★★★★★

This program helps residents prepare themselves for a brighter future with much compassion with a professional counselor on a site a wonderful Nursing staff and CNA s to help with their everyday living and guidance to be as independent as they can be

Long-term resident's family · 2022★★★★
Source: 7 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

4total
5deficiencies
Sep 17, 2025Fire
CleanReport

No violations were observed during this inspection.

Aug 28, 2025Inspection
CleanReport

The Department completed a full inspection and found no deficiencies.

Oct 5, 2023Inspection

A follow-up inspection on 11/28/2023 confirmed that WAC 388-107-1600-3-a was corrected. Additionally, a consultation was provided regarding WAC 388-107-0970 (Sinks Water temperature) which was corrected prior to the full inspection.

Emergency disaster planWAC 388-107-1600Corrected Oct 3, 2023

Facility failed to ensure fire extinguishers were inspected monthly for August and September 2023.

Jul 28, 2023Fire

The inspection report dated 07/28/2023 confirms that all violations noted during previous related inspection(s) (conducted 06/21/2023) have been corrected.

Fire DrillsCorrected Jul 28, 2023

Facility failed to provide fire drills for 2022.

Portable Fire Extinguishers - General RequirementsIFC 906.2 2015, 2018Corrected Jul 28, 2023

Facility failed to provide monthly fire extinguisher inspections.

MaintenanceIFC 915.6 2018Corrected Jul 28, 2023

Facility failed to provide monthly carbon monoxide detector testing.

Power TestIFC 1031.10.2 2018Corrected Jul 28, 2023

Facility failed to provide annual testing of emergency lighting.

Contact

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References & Resources

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