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Assisted Living

Windsor Gardens Memory Care

Families consistently rate this highly — reviewers highlight intimate, home-like environment. Schedule a visit to confirm the fit.

1602 Ne 162nd Ave, Countryside Woods · Vancouver, WA 9868412 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.8/5

based on 33 Google reviews

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Windsor Gardens Memory Care Assisted Living in Vancouver, WA — Street View
Street View

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What this means for your family

Windsor Gardens is highly regarded for its intimate, home-like setting and dedicated, hands-on ownership. While most families are extremely satisfied with the level of personal attention, we recommend asking specifically about their medication management protocols and visitation policies to ensure they align with your expectations for end-of-life care.

Google Reviews

Google Reviews

33 reviews analyzed
Windsor Gardens is a small, 12-resident memory care facility that is consistently praised for its intimate, home-like environment and compassionate, hands-on ownership. Families frequently highlight the staff's ability to provide personalized, dignified care, though one critical review raised concerns regarding medication management and rigid visitation policies during end-of-life care.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities7.0Meds3.0Memory9.0Comms8.0Value8.0

Strengths

  • Intimate, home-like environment
  • Compassionate and attentive staff
  • Clean and well-maintained facility
  • Strong communication with families

Concerns

  • Rigid visitation policies and communication issues during end-of-life care (mentioned by 2 reviewers)
  • Medication management errors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.6'14(5)5.05.0'17(1)5.04.6'19(9)5.05.0'24(6)5.0'25(9)

Distribution

5
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With your intimate 12-resident setting, how do you tailor daily activities to ensure each resident feels engaged and at home?
  • 2Could you walk me through your current process for medication administration and the specific steps you take to ensure accuracy for every resident?
  • 3We value open communication; how do you keep families updated on their loved one's health and well-being on a regular basis?
  • 4How does your team approach flexibility regarding visitation and family involvement, especially when a resident’s needs change over time?
  • 5In the event of a medical concern or emergency, what is your protocol for notifying family members and coordinating with outside healthcare providers?
  • 6Given the compassionate care your team is known for, how do you support residents and their families during difficult transitions or end-of-life care?

Personalized based on this facility's data


Key Review Excerpts

The resident population is 12 allowing for a close social community with a lot of interaction.

Memory care family member · 2014★★★★

They provide quality care at a very reasonable price and I rest easy knowing she is in excellent hands. When I visit I often hear her laughter or see a caregiver dancing with her in the hall or singing old songs with her.

Long-term resident's family · 2014★★★★★

They really know all of the nitty gritty details about all the patients which is very reassuring. Their facility is very homey and clean.

Memory care family member · 2019★★★★★
Source: 33 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

3total
21deficiencies
Jan 9, 2026Fire

There are two separate documents: one dated 04/16/2026 showing all violations corrected, and one dated 01/09/2026 showing the initial disapprovals. This JSON reflects the inspection findings from the 01/09/2026 report.

Ceiling ClearanceIFC 315.2.1 2021

Fire sprinkler heads in downstairs obstructed.

Power TestIFC 1031.10.2 2018

Facility failed to provide Annual emergency light testing reports.

Fire Drills

Facility failed to provide records for Fire drills once per shift per quarter.

Open electrical terminationsIFC 603.2.2 2021

Hallway electrical cover missing outside room 1 in hallway; Electrical cover plate missing in head pump closet.

Inspection and MaintenanceIFC 705.2 2021

Facility failed to provide Annual fire door inspection report.

Owner's ResponsibilityIFC 701.6 2021

Facility failed to provide Annual Inspection of fire resistance rated construction report.

Carbon Monoxide DetectionIFC 0915.1 2021 WAC 51-54A

Facility failed to provide Monthly carbon monoxide detector testing reports.

Testing and MaintenanceIFC 903.5 2021

Facility failed to provide Annual fire sprinkler inspection, Annual forward flow testing, and Quarterly fire sprinkler inspection reports.

Inspection, Testing and Maintenance

Missing smoke detector in room 8.

Portable Fire ExtinguishersIFC 906.2 2021

Facility failed to provide Annual fire extinguisher inspection report.

Activation TestIFC 1031.10.1 2018

Facility failed to provide Monthly emergency light testing reports.

ReliabilityIFC 1032.2 2021

Exit door blocked by bench.

Mar 7, 2024Inspection

Additional consultation was provided regarding WAC 388-78A-2090 (Full assessment topics) for which the facility was found to have failed to complete a full assessment within 14 days of admission for 1 resident.

Background checks - National fingerprint background checkWAC 388-78A-24642Corrected Mar 28, 2024

Facility failed to complete national fingerprint background checks within the required 120-day timeframe for 2 of 5 sampled staff.

Background checks ProcessWAC 388-78A-2464Corrected Mar 28, 2024

Facility failed to ensure a Washington State name and date of birth background check was completed prior to employment for 1 of 5 sampled staff.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Mar 28, 2024

Facility failed to complete tuberculosis (TB) testing within three days of hire for 1 of 3 sampled staff.

Jan 2, 2024Fire

An inspection on 12/20/2024 resulted in a 'Disapproved' status. A subsequent inspection on 01/02/2024 confirmed all previously noted violations were corrected.

Sprinkler systems testing and maintenanceIFC 903.5 2021

Facility failed to provide annual fire sprinkler inspection, annual forward flow, quarterly fire sprinkler inspection, and sprinkler trim ring is missing in stairwell.

Emergency lighting power testIFC 1031.10.2 2018

Facility failed to provide annual emergency light testing.

Fire alarm inspection, testing and maintenanceIFC 907.8 2021

Facility failed to provide annual fire alarm inspection; fire alarm has dialer 2 issue.

Fire drillsWAC 212-12-044

Facility failed to provide fire drills as required.

Carbon monoxide maintenanceIFC 915.6 2021 WAC

Facility failed to provide monthly carbon monoxide detector testing; fire alarm has dialer 2 issue.

Emergency lighting activation testIFC 1031.10.1 2018

Facility failed monthly emergency light testing.

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References & Resources

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