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Reside Residential Care of Washington, Inc. receives highly polarized feedback, with a significant number of reviews lacking written context. The few substantive reviews highlight serious concerns regarding administrative disorganization, incompetent staffing, and poor management communication.
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Key Review Excerpts
“Incompetent staff. Records and directives out of date and incomplete. Management communication is circular and disorganized. Very poor organization all around.”
“Poor management”
“Great people”
Source: WA Dept. of Social & Health Services
This document is an IDR (Informal Dispute Resolution) Results letter confirming that the agency decided not to make any changes to the Statement of Deficiencies (SOD) report dated 05/21/2025.
This is an IDR scheduling letter for a previously issued Statement of Deficiencies dated May 21, 2025.
Follow-up inspection on 2025-10-03 found that the identified deficiencies from compliance determination 57693 were corrected.
The facility failed to provide a safe environment for clients by repeatedly moving two clients into rooms with locking doors to isolate/restrain them during a roommate's aggressive behavioral outbursts.
This document is a follow-up inspection letter confirming that previous deficiencies (Compliance Determinations 56285 and 52638) have been corrected.
The Department found that deficiencies regarding medication assistance were corrected.
The Department found that deficiencies regarding nurse delegation were corrected.
This is an Informal Dispute Resolution (IDR) result letter regarding a Statement of Deficiencies report dated 01/16/2025.
Significant Edit; Subsection 2(b) removed from the citation and language regarding telephone access removed.
Uphold
This is an IDR (Informal Dispute Resolution) scheduling letter for citations dated January 16, 2025. The IDR review meeting is scheduled for March 6, 2025.
Several deficiencies are noted as repeats from previous inspections.; Report also notes failure to complete monthly financial reconciliations for checking accounts and ledgers for Clients 4, 5, 6, and 7 since June 2024.
Hot water temperatures in the home of Clients 1 and 2 exceeded 120 degrees Fahrenheit.
Inadequate documentation for refusals of health services for Clients 3, 4, and 5; missing required components and reviews.
Staff without current Nursing Assistant Registered (NAR) status performed delegated blood-glucose testing for Client 4.
Failure to reconcile provider-managed bank and cash accounts monthly for six of seven sampled clients.
Provider failed to implement all required components of Positive Behavior Support Plans for Clients 5 and 6, specifically failing to maintain environment scans for pica/electrical hazards (Client 5) and failing to address knife/sharp safety in the community (Client 6).
Provider restricted Client 5's access to candy without a documented plan or legal representative's consent.
Failure to ensure health services support: missed medical referrals/lab work for Client 3; inconsistent blood-glucose protocol and documentation for Client 4; Client 5's diabetic support occasionally skipped due to behavior without a documented protocol.
Client 4's IISP lacked updated instructions regarding fire safety.
Provider failed to ensure safe medication systems for 3 of 7 sampled clients, resulting in insulin errors for Client 4 and 5, and Client 6 being without psychoactive medication for eight days.
Client 4's medication organizer was filled by staff and left unlabeled, leading to a documented incident where the client consumed an incorrect dosage.
This document contains findings from the 2024 inspection report. The file also includes a previous inspection report dated 03/17/2023 with separate findings.; Report also includes minor references to WAC 388-101-4150 (incident reporting), 388-101D-0070 (background checks), 388-101D-0130 (personal items access), 388-101D-0150 (medical appointments), 388-101D-0170 (water temperature), 388-101D-0185 (physical exams), and 388-101D-0230 (IISP updates).
Provider failed to implement Positive Behavior Support Plan (PBSP) requirements; hazardous items (chemicals, sharps) were left unsecured for a client with a history of dangerous behavior.
Provider failed to maintain accurate property records for Client 6; multiple high-value items were not listed in the inventory.
Failed to implement Positive Behavior Support Plan for Client 11, resulting in sharps not being secured per protocol. Repeat deficiency.
Provider failed to store medications in original containers with proper labels; staff were routinely transferring medications to different bubble packs for convenience.
Missing required documentation/Refusal Plan for health services for Client 2. Repeat deficiency.
Provider failed to implement Community Protection Treatment Plan (CPTP) requirements; a required exterior door alarm was not functional.
Hot water temperatures exceeded 120 F at Client 2's home, creating potential risk of harm. Repeat deficiency.
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WA DSHS — View Official Record
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