Van Duyn Center for Rehabilitation and Nursing
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 476 Google reviews

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What this means for your family
While the rehabilitation therapy team is highly regarded, the facility struggles with significant consistency issues regarding basic hygiene and responsiveness. If you are considering this facility, we strongly recommend conducting an unannounced visit on a weekend and specifically asking about the staff-to-patient ratio and the process for escalating concerns when call bells go unanswered.
Google Reviews
Google Reviews
476 reviews on Google“Van Duyn Center for Rehabilitation and Nursing receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and communication failures, while others praise the facility's cleanliness and the dedication of specific staff members. Recurring complaints highlight issues with call-bell response times, staff responsiveness, and the quality of food, suggesting significant inconsistency in care standards across different units and shifts.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate therapy team
- Clean, well-maintained lobby and common areas
- Helpful and professional front desk/security staff
- Upbeat and friendly atmosphere in specific units
Concerns
- Neglect and slow response to call bells (mentioned by 14 reviewers)
- Poor hygiene, odors, and lack of cleanliness in rooms (mentioned by 12 reviewers)
- Poor food quality and inconsistent meal service (mentioned by 9 reviewers)
- Communication failures and difficulty reaching staff/management (mentioned by 7 reviewers)
- Staff understaffing, particularly on weekends and evenings (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to communicate directly with management if we have a concern or need an update on our loved one?
- 2Given the size of the facility, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call bells, especially during evening and weekend hours?
- 3Could you walk us through your current cleaning schedule for private rooms and how you maintain hygiene standards throughout the living areas?
- 4We’ve heard wonderful things about your therapy team; how do you integrate that same level of dedication into the daily meal service and dining experience?
- 5How does your nursing staff coordinate with the pharmacy team to ensure medication management is accurate and consistent for residents?
- 6What does a typical day look like for a resident in terms of social engagement and activities, and how do you ensure those in memory care stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The facility lacks basic hygiene; the rooms, hallways, and common areas are dirty and smell terrible. It’s heartbreaking to see elderly residents living in such conditions.”
“My father in law who is 95 fell had Covid and received a pacemaker. He went to VanDuyn for rehab. I cannot say more about the Physical Therapist, Occupational Therapist as well as the Speech/swallowing therapist.”
“I’ve spent countless hours visiting up there and the atrocities you see could only believed if seen I promise you. Keep your loved ones far, far away.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
VAN DUYN CENTER shows a concerning pattern with 32 complaint-triggered deficiencies among 92 total violations, indicating families have repeatedly reported problems. The most persistent issues involve resident rights violations, accident prevention and safety hazards, and medication management errors. Problems with dining quality, infection control, and building safety also recur frequently. While most deficiencies show correction dates, some recent safety and dignity violations from late 2025 remain under correction plans, suggesting ongoing concerns.
Mar 11, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 4, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 3, 2026Complaint10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Have a Compliance and Ethics Program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 15, 2025Routine25
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 15, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 15, 2025
$238,135
Payment Denial
Dec 15, 2025
43-day denial
Fine
Apr 18, 2025
$158,555
Fine
Jan 23, 2025
$9,620
Fine
Sep 13, 2023
$186,513
Fine
Jul 28, 2023
$26,767
Ownership & Operations
Who Operates This Facility
Van Duyn Center for Rehabilitation and Nursing
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Ownership & Management
Owners
Koenig, Uri
Owner
Steif, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
476 reviews from families & visitors
Official Website
Visit vanduyncenter.com
Medicare data downloads
Original nursing home datasets
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