Central Park Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 168 Google reviews
Watch Central Park Rehabilitation and Nursing Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (11 vs median 6.0)
Bottom 25% in NY · Below recommended RN staffing · Above recommended total nurse staffing · Worst in UPSTATE SERVICES GROUP chain · No penalties on record
What this means for your family
This facility has a dedicated social work team and a clean physical environment, which many families find helpful during the transition process. However, the recurring reports of neglect and slow response times during nights and weekends are critical concerns; we strongly advise visiting during off-hours and ensuring your loved one has a consistent advocate present.
Google Reviews
Google Reviews
168 reviews on Google“Central Park Rehabilitation and Nursing Center receives highly polarized feedback, with many families praising specific staff members and the facility's cleanliness, while others report severe neglect and communication failures. While some visitors highlight a welcoming environment and effective rehab therapy, a significant number of reviewers cite issues with hygiene, slow response times to call bells, and staff inattentiveness, particularly on nights and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front-desk and nursing staff
- Clean and well-maintained facility environment
- Effective physical and occupational therapy programs
- Helpful and responsive social work department
Concerns
- Severe understaffing and slow response times, especially on nights/weekends (mentioned by 12 reviewers)
- Poor hygiene and lack of basic care (soiled bedding/clothing, lack of bathing) (mentioned by 10 reviewers)
- Difficulty communicating with staff or receiving return calls (mentioned by 7 reviewers)
- Theft or loss of personal belongings (mentioned by 3 reviewers)
- Poor quality or inappropriate food service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 172 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's current staffing rating, what specific protocols are in place to ensure consistent response times for call lights, particularly during night and weekend shifts?
- 2Could you walk me through your current procedures for ensuring residents receive regular assistance with hygiene and personal care, such as scheduled bathing and frequent bedding changes?
- 3I noticed the facility has a 3.8 Google rating; how does your leadership team work to improve communication and ensure that family members receive timely updates regarding their loved one's care?
- 4What measures are in place to protect and track a resident's personal belongings to ensure they remain secure while living at the center?
- 5In light of the feedback regarding dining, what steps are you taking to improve the quality, variety, and nutritional oversight of the meals served to residents?
- 6How does your team coordinate medical care and medication management to ensure residents' health needs are met consistently throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very friendly and caring.”
“My mother has been a resident at Central Park for roughly 10 months. There have been many positive changes over that time and I know she is in good hands. If I ever have any questions or concerns, I can always ask staff or call the desk and everyone has been more than willing to help and answer questions.”
“My father spent a little over a year on the dementia floor. Mostly left alone facing a wall. Soiled bedding as well as himself. Other residents walking around soiled. Feces on the floor. While the staff sits around on their phones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 13 complaints that revealed serious issues including resident abuse and neglect problems, unsafe living conditions, and inadequate daily care assistance. The main problem areas are resident rights violations, quality of care deficiencies, and food service issues, with some concerns like unsafe environments and care problems recurring across multiple surveys from 2022 to 2025, though the facility reports correcting each issue.
May 5, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
May 5, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 24, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 12, 2023Routine7
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Sep 12, 2023Complaint8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Feb 17, 2022Routine24
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Ownership & Operations
Who Operates This Facility
Central Park Rehabilitation and Nursing Center
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 16 of 16 (Worst)
Ownership & Management
Owners
Koenig, Lawrence
Owner
Koenig, Uri
Owner
Steif, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit centralparkrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Kalet's Adult Home
1.2 miAssisted Living · Syracuse, NY
Loretto Ehp #1 Bernardine Apartments
1.7 miAssisted Living · Syracuse, NY
The Hearth on James
1.7 miAssisted Living · Syracuse, NY
Loretto Village Apts. Enriched Housing Site #5
1.7 miAssisted Living · Syracuse, NY
Upstate University Hosp at Community General T C U
2.0 miNursing Home · Syracuse, NY
Sedgwick Heights
2.1 miAssisted Living · Syracuse, NY