Valley View Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 28 Google reviews
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What this means for your family
Valley View Village is highly regarded for its warm, Christian-centered environment and engaging activity programs, making it a strong choice for those prioritizing social well-being. However, families should be proactive in monitoring care, as there are documented concerns regarding staffing ratios and administrative responsiveness. We recommend scheduling an in-person tour to observe staff-to-resident interactions during peak hours.
Google Reviews
Google Reviews
28 reviews on Google“Valley View Village generally receives high praise for its warm, welcoming environment and dedicated staff who treat residents with dignity. While many families report positive experiences with therapy and activities, there are recurring concerns regarding staffing levels and responsiveness to inquiries. Families should be aware that while the facility is often described as a loving community, some report issues with CNA attentiveness and administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming campus environment
- Compassionate and dedicated nursing staff
- Engaging activity programs
- High-quality rehabilitation services
Concerns
- Understaffing leading to long wait times for assistance (mentioned by 2 reviewers)
- Poor responsiveness to phone inquiries and follow-ups (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your staff rating is excellent at 5 stars; how do you maintain such a strong, dedicated team to support the residents?
- 2With the health inspection ratings being an area of focus, what specific improvements or new protocols has the facility implemented recently to ensure higher standards of care?
- 3I’ve heard wonderful things about your activity programs; could you walk me through what a typical week of social engagement looks like for a resident here?
- 4When a resident needs assistance, what is the standard process for ensuring their call light is answered promptly, and how do you manage staffing levels during peak times?
- 5I appreciate that you actively engage with feedback online; what is the best way for family members to stay in the loop and receive timely updates regarding their loved one's care?
- 6Given the recent state violations, could you explain how the leadership team monitors and addresses compliance to ensure a safe environment for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The staff took such good care of him. He loved to banter with them and they treated him in such a loving and caring way. They fed him amazing food that he still talks about!”
“The nursing staff treats my mom with dignity and they also have fun with her. The activity department has been valuable during COVID as they bring activities to her room.”
“Seriously under staffed! Residents wait long periods of time to be taken to the bathroom and put to bed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints over three years triggering investigations, with recurring issues in fire safety systems, infection control, and care planning. The facility shows persistent problems with electrical systems and emergency preparedness across surveys, though all deficiencies have correction dates. Most concerning are complaint-driven findings around accident prevention, staffing competencies, and resident rights that suggest ongoing care quality concerns families should investigate during visits.
Nov 24, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
May 8, 2025Routine12
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 30, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 30, 2024Routine9
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 28, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 5, 2025
$9,110
Payment Denial
May 30, 2024
11-day denial
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Apr 30, 2026InspectionClean
Fed violations: 8, State violations: 1
Dec 25, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 7, 2025ComplaintClean
Fed violations: 1, State violations: 0
Jun 7, 2025InspectionClean
Fed violations: 0, State violations: 0
May 8, 2025InspectionClean
Fed violations: 4, State violations: 0
Apr 17, 2025ComplaintClean
Fed violations: 0, State violations: 0
Mar 5, 2025ComplaintClean
Fed violations: 1, State violations: 1
Aug 8, 2024InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
Valley View Village
nonprofit
Chain Affiliation
Cassia
16 facilities nationwide
Chain avg rating: 4.6/5 · Rank 15 of 16 (Worst)
Ownership & Management
Owners
Elim Care INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit valleyviewvillage.org
Medicare data downloads
Original nursing home datasets
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