Assisted Living

Rose of East Des Moines

Name: Public quality & inspection record for Rose of East Des Moines
Creator: EveryPlace
License: https://everyplace.care/research-policy

Families consistently rate this highly — reviewers highlight welcoming and friendly staff. Schedule a visit to confirm the fit.

1331 Idaho Street, Martin Luther King Jr. Park · Des Moines, IA 50316|128 beds|Licensed & Active

Google rating

4.5/5

based on 13 Google reviews

(515) 883-1000 Directions Website

Street View

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What this means for your family

While many families report a smooth transition and appreciate the active social calendar, the recent allegations regarding staff conduct and food quality are concerning. We recommend scheduling a visit during meal times and asking management specifically about their policies regarding resident property and staff training to ensure your loved one's safety.

Google Reviews

13 reviews on Google

“Rose of East Des Moines receives praise for its welcoming atmosphere, friendly staff, and engaging activities for residents. However, recent feedback highlights serious concerns regarding the quality of food and the conduct of some staff members, including allegations of disrespectful behavior and theft.”

Quality Themes

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Strengths

Welcoming and friendly staff
Engaging activities for residents
Responsive management team
Beautiful facility environment

Concerns

Poor quality of food (mentioned by 2 reviewers)
Staff behavior and lack of respect toward residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 15 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With your emphasis on engaging activities, could you walk us through a typical week of events and how you encourage residents to participate?
2I noticed your team is very responsive to feedback; how do you currently gather input from residents and families regarding the dining experience to ensure it meets everyone's preferences?
3Could you describe the process for how your staff is trained to ensure that every interaction with a resident is handled with the highest level of dignity and respect?
4Given the size of the community with 128 residents, what protocols are in place to ensure that medical needs are addressed promptly, especially during overnight hours?
5We love the beautiful environment here; what steps are you taking to improve the variety and quality of the meals served in the dining room?
6How does your leadership team monitor staff-resident interactions to ensure the welcoming culture mentioned by many families remains consistent across all shifts?

Personalized based on this facility's data

Key Review Excerpts

“I've had nothing but great experiences from residents, management, nursing and cooks/kitchen staff. When there is a problem attention and communication has been given to correct it.”

Long-term resident's family · 2023★★★★★

“The help dose very little to help are moms rude to them stealing gose on no respect talk down to them .. and the food here is not fit for anyone to eat . I would not suggest to any one”

Family member · 2024★☆☆☆☆

“Everyone that we've met (activities director, open arms care, cooks and residents have all been wonderful and friendly). I am so grateful to Alexis and the care team for making this transition go so smoothly for us.”

New resident's family · 2025★★★★★

Source: 13 Google reviews

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

3deficiencies

Nov 24, 2025InspectionNo deficiencies

Clean