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Nursing HomeMedicaid Investigative

Azria Health Park Place

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

2401 East Eighth Street, Union Park · Des Moines, IA 5031670 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 37 Google reviews

5
4
3
2
1
Azria Health Park Place Nursing Home in Des Moines, IA — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (18 vs median 5)
  • High staff turnover (68%)
  • High RN turnover (82%)

Bottom 25% in IA · Below recommended RN staffing · Worst in AZRIA HEALTH chain · $22,490 in fines · Special Focus Facility (CMS)

Source: Medicare data

What this means for your family

While some families report a very caring environment, there are recurring, serious reports of neglect and slow response times for patients needing assistance. If you consider this facility, we strongly recommend visiting unannounced and specifically asking how they manage call lights and medication schedules for rehabilitation patients.

Google Reviews

Google Reviews

37 reviews on Google
Azria Health Park Place receives highly polarized feedback, with some families praising the compassionate and dedicated nursing staff, while others report severe neglect and systemic operational failures. While the facility is noted for its friendly atmosphere and recent remodeling efforts, significant concerns regarding understaffing, slow response times to call lights, and inadequate medical care for rehabilitation patients persist.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean4.0Activities7.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and dedicated nursing staff
  • Welcoming and friendly environment
  • Active remodeling and facility updates

Concerns

  • Slow response times to call lights and patient needs (mentioned by 3 reviewers)
  • Understaffing leading to thin coverage (mentioned by 2 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 2 reviewers)
  • Inadequate medical care and neglect of rehabilitation patients (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'20(1)'22(5)'24(9)'26(2)

Distribution · 39 analyzed

5
20
4
4
3
1
2
0
1
14

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility is currently undergoing some renovations; how are you managing the construction process to ensure it doesn't disrupt the daily comfort and routine of the residents?
  • 2Given the importance of timely assistance, what is your current protocol for responding to call lights, and how do you ensure residents are attended to promptly during shift changes?
  • 3We understand that staying connected is vital; what is the best way for family members to reach the nursing team for updates, and how do you handle communication if a resident's health status changes?
  • 4Could you walk us through your process for medication management and how you ensure accuracy and consistency for residents with complex health needs?
  • 5What specific steps are you taking to address the current staffing levels to ensure that every resident receives the consistent, personalized attention they require?
  • 6How do you balance the rehabilitation goals for your residents with their daily care needs, and how is progress communicated to the family?

Personalized based on this facility's data


Key Review Excerpts

The heart and passion of the folks that work there is amazing. Yes, its an older building and its being remodeled but its home to many wonderful people.

Family member · 2025★★★★

They continued to talk to my mother with dignity and respect until she took her last breath. They explained everything over and o

Family member · 2023★★★★★

He needed to have a toilet seat riser and did not. He was on toilet for over a half hour screaming for help and had his light on. He called me crying that he was in so much pain and no one was answering his light for pain meds.

Family member · 2024☆☆☆☆
Source: 37 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.83hrs
OK
Registered nurses for medical care
Total Nursing
3.73hrs
91%
All nurses + aides combined
Staff Turnover
70%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

2

measures

Worse Than Avg

11

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility57.1%
Worse than Avg
Here
57.1%
US
95.5%
IA
95.2%
Polk
97.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility70.5%
Worse than Avg
Here
70.5%
US
93.4%
IA
93.9%
Polk
97.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility38.6%
Worse than Avg
Here
38.6%
US
15.3%
IA
17.5%
Polk
16.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
12.1%
IA
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.4%
Worse than Avg
Here
23.4%
US
14.4%
IA
17.6%
Polk
13.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.1%
Mixed vs Avgs
Here
25.1%
US
19.4%
IA
25.9%
Polk
19.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
79.7%
IA
73.3%
Polk
84.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility48.3%
Worse than Avg
Here
48.3%
US
81.8%
IA
84.0%
Polk
91.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
IA
2.0%
Polk
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
1penalties
Well above state avg (6.2)
34 complaint-triggered
$22,490 in fines

This facility has faced significant issues with families reporting problems through 34 complaint-triggered deficiencies. The most recurring problems involve nursing staff shortages, food safety and nutrition, and infection control. While recent surveys in 2024-2025 show persistent complaints about staffing levels and safety hazards including pressure ulcers, all deficiencies appear to have correction plans, suggesting ongoing efforts to address these concerns.

Dec 4, 2025Routine
14
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Dec 4, 2025Complaint
3
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Sep 11, 2025Complaint
7
0812Immediate jeopardy · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 26, 2024Routine
19
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0689Potential for harm · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 26, 2024Complaint
2
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Mar 14, 2024Complaint
11
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Sep 11, 2025

$22,490

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total
43deficiencies
Apr 1, 2026Complaint
Clean

Fed violations: 0, State violations: 0

Jan 2, 2026Inspection
Clean

Fed violations: 0, State violations: 0

Dec 4, 2025Inspection
Clean

Fed violations: 11, State violations: 0

Nov 12, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Oct 23, 2025Complaint
Clean

Fed violations: 0, State violations: 0

Sep 11, 2025Complaint
Clean

Fed violations: 7, State violations: 2

Dec 31, 2024Inspection
Clean

Fed violations: 0, State violations: 0

Nov 26, 2024Inspection
Clean

Fed violations: 9, State violations: 1

Ownership & Operations

Who Operates This Facility

Owner / Operator

Azria Health Park Place

Organization Type

for profit

Chain Affiliation

Chain Name

Azria Health

Chain Size

9 facilities nationwide

Chain avg rating: 1.4/5 · Rank 7 of 9 (Worst)

Ownership & Management

Owners

Bcp Iowa Opco Holdings LLC

Owner · Organization

100%

Kaminer, Aaron

Owner (parent company)

100%

Key personnel

Oxford Finance LLC5% or Greater Security InterestAnderson, KelseyW-2 Managing EmployeeKaminer, AaronOfficer / DirectorBcp Iowa Opco Holdings LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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