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Nursing HomeMedicaid Top Rated

Valley Pointe Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.

20090 Stanton Avenue, Castro Valley, CA 9454650 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 66 Google reviews

5
4
3
2
1
Valley Pointe Nursing & Rehabilitation Center Nursing Home in Castro Valley, CA — Street View
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What this means for your family

This facility is an excellent choice for rehabilitation, as the therapy and nursing teams are frequently praised for their expertise and compassion. However, families should closely monitor the management of personal belongings and verify that the facility can meet your loved one's specific dietary requirements.

Google Reviews

Google Reviews

66 reviews on Google
Families seeking rehabilitation will find a highly praised therapy and nursing team that many describe as treating residents like family. However, significant concerns exist regarding inconsistent staffing levels, particularly at night, and issues with the management of resident belongings and dietary accommodations.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean8.0Activities5.0MedsN/AMemory1.0Comms4.0Value5.0

Strengths

  • Compassionate and professional nursing staff
  • Effective rehabilitation and physical therapy
  • Clean and welcoming facility environment
  • Supportive administration and social services

Concerns

  • Slow response times for call buttons, especially at night (mentioned by 2 reviewers)
  • Loss or mismanagement of resident clothing and personal items (mentioned by 2 reviewers)
  • Difficulty meeting specific dietary needs (e.g., vegetarian/lactose intolerance)
  • Noise levels and staff socializing during rest hours (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'19(2)'21(5)'23(6)'25(9)'26(4)

Distribution · 68 analyzed

5
49
4
5
3
2
2
2
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With your high CMS overall rating, how do you ensure that the nursing staff maintains that level of professional care during the overnight hours?
  • 2We want to make sure all dietary needs are met; how does the kitchen handle specific requests like vegetarian or lactose-free meals?
  • 3What systems are in place to ensure that residents' personal belongings and clothing are carefully tracked and managed?
  • 4Could you tell us more about the daily activities and social programs available to help residents stay engaged with the community?
  • 5In the event of a medical emergency during the night, what is the protocol for getting immediate assistance for a resident?
  • 6How does the administration work with families to ensure clear and consistent communication regarding a resident's daily care and updates?

Personalized based on this facility's data


Key Review Excerpts

The dedication and care towards their patients and residents exceeds any expectations. To all the staff, your consideration, compassion and your love and understanding will forever be admirable.

Long-term resident's family · 2024★★★★★

The staff was attentive to him and provided patience throughout his duration at the center. Thank you.

Rehab patient's family · 2024★★★★

My mom has been at Valley Pointe for almost a month after suffering a severe stroke... During our time here, my mom has been treated like family.

Post-stroke rehab family · 2024★★★★★
Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
83%
Registered nurses for medical care
Total Nursing
4.03hrs
98%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility2.2%
Better than Avg
Here
2.2%
US
19.5%
CA
13.7%
Alameda
9.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
CA
11.6%
Alameda
13.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.4%
Mixed vs Avgs
Here
9.4%
US
19.4%
CA
10.7%
Alameda
7.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
14.4%
CA
10.4%
Alameda
8.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Alameda
97.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.8%
Mixed vs Avgs
Here
9.8%
US
12.1%
CA
7.0%
Alameda
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Alameda
90.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Alameda
91.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Mixed vs Avgs
Here
1.1%
US
1.6%
CA
1.5%
Alameda
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Well below state avg (15.4)
$10,033 in fines

Valley Pointe has a concerning pattern of recurring deficiencies across all three surveys, with 46 total violations primarily in fire safety systems, medication management, and food service. The facility repeatedly fails inspections for the same issues - fire safety equipment, room size requirements, and dietary operations - indicating persistent problems that haven't been adequately resolved despite reported corrections, suggesting ongoing operational challenges families should carefully consider.

Jun 20, 2025Routine
14
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jan 26, 2024Routine
16
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0912Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Jan 28, 2022Routine
16
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0675Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Federal Penalties

Fine

Jan 26, 2024

$10,033

Ownership & Operations

Who Operates This Facility

Owner / Operator

Valley Pointe Nursing & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 21 of 260 (Best)

Ownership & Management

Owners

Providence Group North LLC

Owner · Organization

100%

Key personnel

Dhugga, GurpreetContracted Managing EmployeePierce, RobertW-2 Managing EmployeeApt, FrederickOfficer / DirectorJergensen, JoshuaOfficer / DirectorMitchell, JohnOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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