Valley Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (5 vs median 4.0)
- High staff turnover (66%)
- High RN turnover (54%)
Bottom 25% in NC · Below recommended RN staffing · Above recommended total nurse staffing · Worst in CCH HEALTHCARE chain · $91,315 in fines
What this means for your family
While the facility is praised for its cleanliness and food, the recent surge in reports regarding neglect and severe understaffing is a major red flag. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
46 reviews analyzed“Valley Nursing and Rehabilitation Center receives polarized feedback, with some families praising the facility's cleanliness, food quality, and dedicated rehab team. However, multiple recent reviews raise serious concerns regarding chronic understaffing, neglect of basic patient needs like medication administration and bathroom assistance, and poor administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- High-quality food options
- Effective physical and wound therapy teams
- Compassionate frontline nursing staff
Concerns
- Chronic understaffing leading to delayed care (mentioned by 4 reviewers)
- Neglect of basic needs (medication, bathroom assistance) (mentioned by 3 reviewers)
- Poor administrative communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that some families have noted challenges with timely assistance, could you walk me through the specific process for how a resident alerts staff when they need help with bathroom visits or medication?
- 2I noticed the facility has a strong reputation for physical and wound therapy; how do you ensure that the therapy team coordinates effectively with the nursing staff to maintain consistent care?
- 3How does your administrative team handle communication with families when there are changes in a resident's care plan or health status?
- 4With the current staffing levels, what specific protocols do you have in place to ensure that basic daily needs, like hydration and timely medication administration, are consistently met for every resident?
- 5I see that the facility is well-maintained and offers high-quality meal options; how do you incorporate resident preferences and social activities into the daily schedule to ensure they feel engaged and comfortable?
- 6In the event of a medical emergency, what is the exact chain of command and communication protocol to ensure that family members are notified immediately?
Personalized based on this facility's data
Key Review Excerpts
“The support and training that I received from the Valley team of professionals on how to care for my son at home is priceless.”
“Never have I seen such care, precision, effort, dedication, empathy displayed, and the food is absolutely restaurant quality.”
“I have a couple issues: my mom went 15 hours without any of her medication, and they slapped a diaper on her first thing, so they didn’t have to take time to let her use a bed pan.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who lost too much weight
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of deficiencies with 19 of 29 violations triggered by family complaints, indicating multiple families have filed reports about care problems. The main recurring issues involve medication management, resident protection from abuse and neglect, and care planning. While all deficiencies show correction dates, several problems have persisted across multiple surveys, including medication errors and failure to protect residents from harm, suggesting ongoing challenges with fundamental care standards.
Jan 8, 2026Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 8, 2026Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 26, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jan 13, 2025Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the physician properly assigns and delegates tasks to a physician assistant, nurse practitioner or clinical nurse specialist.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 8, 2024Routine8
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 8, 2024Complaint8
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 26, 2025
$5,122
Fine
Jan 13, 2025
$48,380
Fine
Oct 8, 2024
$35,055
Ownership & Operations
Who Operates This Facility
Valley Nursing and Rehabilitation Center
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 26 of 32 (Worst)
Ownership & Management
Owners
1026 Enterprises II, LLC
Owner · Organization
Horizon Healthcare Group LLC
Owner · Organization
Starlight Healthcare LLC
Owner · Organization
Valley Holdings Nc LLC
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Jeremias, Samuel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit valleynursingcenter.com
Medicare data downloads
Original nursing home datasets
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