Brookdale Hickory Northeast
Limited public data on Brookdale Hickory Northeast. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 26 Google reviews
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What this means for your family
This facility offers a wonderful, personalized environment where caregivers truly know and care for the residents. However, families should be cautious regarding management's responsiveness and investigate recent reports of cleanliness and staffing stability before committing.
Google Reviews
Google Reviews
26 reviews on Google“Families often praise the facility for its warm, home-like atmosphere and a frontline staff that knows residents by name. However, recent reviews highlight significant concerns regarding management responsiveness, cleanliness, and inconsistent communication. While many long-term experiences are positive, newer feedback suggests potential issues with staffing stability and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive frontline staff
- Home-like, welcoming atmosphere
- Engaging resident activities
- Small, community-focused environment
Concerns
- Poor management communication and responsiveness (mentioned by 3 reviewers)
- Issues with facility cleanliness and maintenance (mentioned by 3 reviewers)
- High staff turnover and understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We love the warm and welcoming atmosphere we see here; could you tell us more about how the staff fosters that community-focused feeling for the residents?
- 2What are some of the most popular resident activities or social events that help keep the community engaged?
- 3How does the management team ensure that communication remains consistent and clear with families regarding their loved one's care?
- 4Could you walk us through your specific process for medication management and how you ensure accuracy and safety for every resident?
- 5What is your routine for facility maintenance and daily cleaning to ensure the environment stays comfortable and well-kept?
- 6In the event of a medical emergency during the night, what is the protocol for getting immediate care and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The staff are amazing and I admit I thought maybe they were even just being nice cause we were new but it's been months and everyone is still just as nice as day one.”
“The staff at Brookdale is great but the management is a joke. There’s a huge turnover in the employees but the ones that stayed were awesome with my mom.”
“My mother has only been in a short time … it was a very quick placement and the staff could not have been kinder, more efficient, or more knowledgeable.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 30, 2025Other
The facility failed to ensure that one of five sampled residents was tested for tuberculosis disease in compliance with required control measures upon admission. Specifically, there was no documentation of a TB test performed within ninety days of Resident #4's admission on 03/23/23.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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