Taylorsville House
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
The exceptional compassion and expertise of the caregiving staff make this a strong candidate for memory care needs. However, families should perform due diligence regarding the business office and billing processes, as there is a documented history of difficulty reaching administration regarding financial matters.
Google Reviews
Google Reviews
20 reviews analyzed“Taylorsville House is highly regarded for its compassionate, attentive, and professional caregiving staff, particularly within its memory care unit. While the facility is frequently praised for being clean, beautiful, and well-maintained, some families have experienced significant communication breakdowns regarding billing and refunds.”
Quality Themes
Strengths
- Compassionate and attentive care staff
- Clean and beautiful facility environment
- Knowledgeable memory care management
- Warm and welcoming atmosphere
Concerns
- Administrative and billing communication issues
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see how beautiful and clean the facility is; how do you ensure this high standard of cleanliness is maintained throughout the day?
- 2We noticed how much you value feedback from the community; how does the management team typically communicate important updates or changes to families?
- 3Since the staff is known for being so compassionate, how do you handle the transition process to ensure new residents feel that warm and welcoming atmosphere right away?
- 4Can you tell us more about the specific expertise the management team brings to the memory care program?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency or a change in health status during the night, what is the protocol for notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The Executive Director and her team are very knowledgeable and add the special touch of loving care and and kindness in their approach to resident care.”
“My 92 year old Mom has been here about 2 years. It’s bright and clean. The rooms are sized well for two people. Staff is always polite and friendly when visiting. When I take her out for joy rides they welcome her back in sweet ways.”
“The reason for the 1 star rating is due to administrative office. My father was discharged and I was told he get a refund of 11 days for month of February. No refund was received in 30 days. I called the facility numerous times and left a message inquiring about my father's refund payment. None of my calls were returned.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 16, 2023Other
The facility failed to administer medications as ordered for one resident. Specifically, the resident was receiving incorrect dosages of aspirin and donepezil, and was being administered loratadine without a physician's order.
Aug 16, 2023Other
The facility failed to administer medications as ordered for one of five sampled residents. Specifically, the resident did not receive prescribed medications intended to lower the risk of heart attack or stroke, treat Alzheimer's disease, or treat allergy symptoms.
Sep 17, 2020ComplaintCleanReport
No deficiencies found during this inspection.
Sep 17, 2020Complaint
The facility failed to complete the Health Care Personnel Registry (HCPR) initial allegation report within 24 hours of learning about an injury. Specifically, for one resident, the facility did not report an incident of bruising of unknown origin within the required timeframe.
Sep 14, 2020Complaint
The facility failed to complete the Health Care Personnel Registry (HCPR) initial allegation report within the required 24-hour timeframe following the discovery of an injury of unknown origin. Specifically, the facility did not report bruising found on Resident #3's arms to the registry within 24 hours of becoming aware of the injury.
Nov 9, 2016Complaint
The facility failed to follow regulatory rules and facility policy regarding the discharge of one resident. There was no physician-documented change in the resident's level of care, and the facility failed to provide required discharge notice forms or documentation from a physician regarding the need for discharge.
Nov 9, 2016Complaint
The facility failed to follow regulatory rules and its own policy regarding the discharge of Resident #1. There was no documentation of a physician-ordered change in level of care, no discharge notice forms were found, and no documentation from a provider regarding the necessity of the discharge was present in the resident's record.
Jul 18, 2016Complaint
The facility failed to provide adequate supervision for 2 of 6 sampled residents to prevent falls and limit aggressive behavior toward others. Specifically, records for Resident #1 showed a pattern of physical and verbal aggression, including hitting staff and residents, which was not effectively managed through the resident's care plan.
Contact
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References & Resources
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Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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