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Continuing Care

Valle Verde

Families consistently rate this highly — reviewers highlight beautiful, park-like campus with single-level living. Schedule a visit to confirm the fit.

900 Calle De Los Amigos, Hidden Valley · Santa Barbara, CA 93105547 bedsLicensed & Active
Google rating
4.5/5

based on 61 Google reviews

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Valle Verde Continuing Care in Santa Barbara, CA — Street View
Street View

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What this means for your family

Valle Verde is an excellent choice for families seeking a beautiful, cottage-style living environment with high-quality social programming and dining. However, you should proactively verify the communication protocols with the administration, as some families have struggled to reach staff through the facility's phone system during critical moments.

Google Reviews

Google Reviews

61 reviews on Google
Valle Verde is highly regarded for its beautiful, sprawling 65-acre campus featuring single-level cottage living and lush gardens that avoid a typical 'institutional' feel. While most residents praise the warm community and excellent programming, some families have reported significant difficulties with communication, specifically regarding unresponsive management and a frustrating automated phone system.

Quality Themes

Tap a score for details
Food9.0Staff8.0CleanN/AActivities10.0MedsN/AMemory5.0Comms3.0ValueN/A

Strengths

  • Beautiful, park-like campus with single-level living
  • Warm, welcoming community of residents
  • Extensive and engaging resident activities
  • High-quality, varied dining options

Concerns

  • Difficulties reaching staff via telephone/switchboard (mentioned by 3 reviewers)
  • Unresponsive management during medical crises (mentioned by 2 reviewers)
  • Inconsistent basic care tasks (e.g., bandage changes)

Rating Trends

Tap a year to see what changed

234'14(1)'16(1)'19(1)'21(5)'23(16)'25(27)'26(10)

Distribution · 91 analyzed

5
75
4
8
3
1
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1
5
12 reviews posted between May 6, 2025May 8, 2025 · 12 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the park-like campus and single-level living here; could you show us some of the outdoor walking paths?
  • 2With such a large community of over 500 residents, how do you ensure that staff are easily reachable if a family member needs to get in touch quickly?
  • 3What is the process for communicating with management and nursing staff if a medical concern or change in care needs arises?
  • 4We are excited about the dining options mentioned by others; can you tell us more about how the menus are planned and how residents participate in mealtime?
  • 5How do you ensure that routine daily care tasks, like wound care or bandage changes, are consistently managed and documented across all care levels?
  • 6Could you tell us about some of the most popular resident activities and how easy it is for new residents to join in?

Personalized based on this facility's data


Key Review Excerpts

The major selling point to me was no hotel-like corridors!! Instead, all housing i

Long-term resident's family · 2024★★★★★

The peace of mind the whole family had because she was happy in independent living and later on well cared for in memory care was priceless.

Memory care family member · 2022★★★★★

My parent lived at VV and the management was rude and unresponsive in our time of need. Our loved one lay sick and needed hospital care, which is promised as part of their expensive care package, yet the phone system seems designed so they did not have to interact with anyone.

Long-term resident's family · 2020★★☆☆☆
Source: 61 Google reviews

State Inspection History

State Inspections

Source: CA Community Care Licensing Division

18total
9 Type A— immediate health risk
4 Type B— non-compliance
Clean record— no deficiencies found
Mar 25, 2026Other
Clean

The Case Management visit was conducted to address deficiencies noted during a prior complaint investigation. Two deficiencies were cited: one Type A violation regarding the proper association and criminal background clearance of the Executive Director, and one Type B violation concerning the failure to notify the department in writing of a change in administrator within 30 days. The facility was issued a civil penalty.

Dec 17, 2025Other
Clean

The inspection was an unannounced Case Management – Incident visit following a self-reported death. The analyst conducted document review and interviews with staff. No immediate health or safety concerns were observed during the visit.

Sep 23, 2025Inspection
Clean

The facility underwent an unannounced required Annual Inspection. The inspection covered the physical environment, fire safety, food service, and resident activities. No deficiencies were noted during the visit, and the report indicates the facility was in good repair.

Aug 6, 2024Inspection
Clean

The facility underwent a required annual site inspection on August 6, 2024. While the initial review found many areas compliant, the comprehensive annual inspection could not be completed during this visit. Therefore, a follow-up Case Management – Annual Continuation visit is required.

Aug 6, 2024Other
Clean

The facility underwent a required annual site inspection on August 6, 2024. While the initial review found many areas compliant, the comprehensive annual inspection could not be completed during this visit. Therefore, a follow-up Case Management – Annual Continuation visit is required.

Sep 26, 2023Inspection
Clean

The facility underwent a required 1-Year Annual site inspection. The inspector noted that the facility was generally compliant across inspected areas, including kitchen operations, common areas, and resident rooms. However, the report indicates that several critical areas, such as staff records, health assessments, and medication audits, require follow-up visits to complete the review.

Aug 10, 2023Complaint
Clean

This report details a complaint investigation conducted on multiple dates regarding medication assistance, timely resident care, and record keeping. For all three allegations investigated, the findings were deemed 'Unsubstantiated' due to insufficient evidence provided during the review process.

May 12, 2023Complaint
Clean

This report details a complaint investigation regarding the quality of food served at the facility. The investigator observed the dining areas and kitchen, finding that all food items observed were of good quality and properly stored. Consequently, the allegation was deemed Unsubstantiated.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Humangood & Humangood Norcal

Administrator

SUSAN E PONCE

Source: State licensing data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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