Valle Verde Health Facility
Strong Medicare quality ratings; families often praise beautiful, landscaped campus with single-level living. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a peaceful, cottage-style environment with high-quality dining and social engagement. However, you should verify the current reliability of their communication systems and ensure that management remains responsive to your specific needs, as past reviews have noted difficulties reaching staff via the switchboard.
Google Reviews
Google Reviews
61 reviews on Google“Valle Verde is highly regarded for its beautiful, sprawling 65-acre campus that offers a unique, single-level cottage living experience rather than a traditional high-rise setting. Families can expect a warm, community-oriented atmosphere with excellent programming, though some historical concerns exist regarding communication responsiveness and administrative accessibility.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, landscaped campus with single-level living
- Warm and welcoming community culture
- Extensive resident activities and programs
- High-quality, varied dining options
Concerns
- Difficulty navigating the phone/switchboard system to reach staff (mentioned by 2 reviewers)
- Inconsistent responsiveness from management during crises (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 111 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently reference specific details from the reviewer's text, such as mentioning family members, specific campus features, or committee involvement. They use a warm, community-focused tone that emphasizes the value of individual residents.
Questions for Your Tour
- 1We've heard such wonderful things about the beautiful, landscaped campus here; could you tell us more about how the single-level living layout helps residents stay active?
- 2With such a high rating for resident activities, what are some of the favorite programs or social events currently happening in the community?
- 3The dining options sound lovely and varied; how much input do residents have in choosing their daily meals?
- 4When we need to reach a nurse or a specific staff member quickly, what is the best way to get through to the right person?
- 5In the event of a medical emergency or a change in health status after hours, what is the specific protocol for notifying the family?
- 6We noticed the management team is very engaged in responding to community feedback; how does the leadership team typically communicate important updates or changes to families?
Personalized based on this facility's data
Key Review Excerpts
“The major selling point to me was no hotel-like corridors!! Instead, all housing i”
“Choosing Valle Verde as her home was one of the best decisions my mother made. The peace of mind the whole family had because she was happy in independent living and later on well cared for in memory care was priceless.”
“The care he received from the staff here was e”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Valle Verde Health Facility shows recurring deficiencies across multiple surveys, with families filing five complaints that triggered inspections. The most frequent issues involve care planning and assessment, medication management, and fire safety systems. While all violations have correction dates, problems persist across time periods, with care planning deficiencies appearing in 2023, 2024, and 2026, suggesting ongoing challenges in core care areas.
Jan 9, 2026Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 10, 2025Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Oct 21, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 27, 2024Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Jul 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 16, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Valle Verde Health Facility
nonprofit
Chain Affiliation
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 2 of 17 (Best)
Ownership & Management
Owners
Humangood Norcal
Owner · Organization
Humangood
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
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