Channel Islands Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in CA · Below recommended RN staffing · Chain outperformer · No penalties on record
What this means for your family
This facility is an excellent choice for short-term rehabilitation, with several families reporting life-changing recovery results. However, if you are considering long-term care, you must proactively monitor for medication accuracy and the security of personal belongings, as these have been significant issues for previous residents.
Google Reviews
Google Reviews
32 reviews on Google“Families seeking rehabilitation may find excellent results, as several reviewers praise the high-quality therapy and nursing care for post-surgery and stroke recovery. However, there are significant, recurring reports of serious issues including medication errors, cleanliness problems like pests, and the loss of residents' personal belongings. While some recent reviews suggest a positive transformation, older and more recent negative reviews highlight critical lapses in basic care and safety.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy outcomes
- Compassionate and attentive nursing staff
- Clean and well-maintained facility improvements
- Professional and responsive administration
Concerns
- Loss of residents' personal belongings (mentioned by 2 reviewers)
- Issues with cleanliness and pests (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Unresponsive or neglectful CNA/staff response (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently reference specific details from the reviewer's story, such as family members or medical conditions. They demonstrate empathy in difficult situations and maintain a professional, appreciative tone.
Questions for Your Tour
- 1I've heard wonderful things about the rehabilitation and therapy outcomes here; can you tell me more about how the therapy team works with new residents?
- 2What specific steps does your nursing team take to ensure medication is administered accurately and on schedule every day?
- 3How does the facility manage the cleanliness of the resident rooms and common areas to ensure a comfortable environment?
- 4What is your process for ensuring that residents' personal belongings and valuables are kept safe and accounted for?
- 5Could you describe what a typical day looks like in terms of daily activities and social engagement for the residents?
- 6How does the administration handle communication with families, and how do you ensure staff responsiveness to resident needs during the night?
Personalized based on this facility's data
Key Review Excerpts
“In just 5 months of hard therapy the amazing staff has provided my grandfather can now move his affected side and sit on his own something he was not able to do before nor granted to ever move.”
“The level of commitment/professionism was way beyond what i expected. I could praise some here but the list would be long. I seriously owe my recovery to them.”
“The only reason i am giving the place 1 star is because I cannot give them zero. To say this facility has gone DRASTICALLY downhill in the last few years in an understatement.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
1
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nine families filed complaints triggering inspections, citing concerns about nursing staff levels, resident dignity, care planning, and treatment quality. The facility shows recurring issues with resident rights, care planning assessments, and fire safety systems across multiple years. While all deficiencies report correction dates, the pattern of repeated problems in core care areas suggests ongoing challenges with consistent quality standards.
Apr 13, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 22, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Aug 12, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 20, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
May 9, 2025Routine13
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 17, 2025Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Ownership & Operations
Who Operates This Facility
Channel Islands Post Acute
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 130 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit channelislandspa.com
Medicare data downloads
Original nursing home datasets
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