Ussery Roan Texas State Veterans Home
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 112 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing cleanliness and a compassionate, veteran-centric culture. However, you should proactively ask about current CNA-to-resident ratios and staffing consistency, as some recent experiences suggest fluctuations in care availability during certain shifts.
Google Reviews
Google Reviews
112 reviews on Google“Ussery Roan is highly regarded by families for its exceptionally clean facilities and a staff that is frequently described as compassionate, friendly, and attentive to veterans. While many praise the high quality of care and the beautiful environment, some families have raised concerns regarding inconsistent staffing levels and difficulty reaching the business office.”
Quality Themes
Tap a score for detailsStrengths
- Immaculate cleanliness and well-maintained grounds
- Compassionate and friendly nursing staff
- Respectful and dignified environment for veterans
- Strong focus on social engagement and community
Concerns
- Inconsistent staffing levels and response times (mentioned by 2 reviewers)
- Difficulty communicating with the business office
- High staff turnover rates
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
The owner relies heavily on a repetitive, multi-sentence template that includes the facility's mission statement. Most responses are copy-pasted scripts that fail to acknowledge the specific details provided in the reviews.
Questions for Your Tour
- 1Since the grounds are known for being so well-maintained, are there specific outdoor spaces or gardens where residents enjoy spending time together?
- 2With the memory care certification, what kind of specialized social activities do you provide to keep residents engaged and connected to the community?
- 3How does the nursing team manage resident care and response times during shift changes or during the overnight hours?
- 4Could you explain the process for communicating with the business office regarding billing or administrative updates?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's health after hours?
- 6How do you ensure that the high level of compassion and dignity noted by many families is maintained even during periods of high staff turnover?
Personalized based on this facility's data
Key Review Excerpts
“The staff are exceptional! Friendly and helpful. The facility is very clean and pleasant.”
“The staff at Ussery Roan has been awesome since admitting my biological Dad a few weeks ago. They seem to be doing a great job from what I see every time I visit.”
“The staff on my loved ones unit, the memory care unit, are prompt to respond to residents needs. The staff is very compassionate, and are very interactive with the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant challenges with families filing 8 complaints that triggered federal investigations, including serious issues around resident protection from abuse and neglect. The most recurring problems involve medication management, resident assessments and care planning, and infection control, with deficiencies appearing across multiple surveys from 2023 through 2025. While the facility has corrected most violations when cited, the pattern of repeated issues in core care areas and the substantial number of family complaints raise concerns about consistent quality of care.
May 30, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 25, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 22, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 20, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jul 5, 2023
$9,692
Ownership & Operations
Who Operates This Facility
State of Texas Veterans Land Board
government
TEXAS VSI, LLC
MR. KRAIG A TURPEN
Chain Affiliation
Texvet
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 7 of 9
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
112 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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