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Strong Medicare quality ratings; public reviewers often praise highly skilled and motivating physical and occupational therapy teams. Still worth an in-person visit.
based on 522 Google reviews
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Upper East Side Rehabilitation and Nursing Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly skilled and motivating physical and occupational therapy teams and clean and well-maintained facility environment. Review the component ratings and current source records before deciding.
Upper East Side Rehabilitation and Nursing Center receives high praise for its dedicated and skilled physical and occupational therapy teams, which many families credit for successful patient recoveries. However, the facility faces consistent criticism regarding slow elevator service, cramped room conditions, and poor food quality. While many reviewers highlight a clean and professional environment, some families have raised serious concerns about communication gaps and staffing levels during off-hours.
Quality Themes
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Concerns
Rating Trends
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Distribution · 187 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy department is definitely the biggest strength. The therapists are dedicated and knowledgeable.”
“The elevator situation is abominable. Waiting forever to go up or down leads to anxiety for visitors and staff alike.”
“The staff truly care about their residents and treated her with kindness, patience, and respect at all times. The nursing and rehabilitation teams were excellent, and her progress exceeded our expectations.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has 18 deficiencies across three surveys, with one complaint-triggered violation involving pest control where families reported concerns. The main recurring issues involve fire safety systems, building maintenance, and food service standards. All deficiencies show correction dates, suggesting the facility addresses identified problems, though fire safety violations appeared in multiple surveys indicating ongoing challenges in this area.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Upper East Side Rehabilitation and Nursing Center
for profit
Cassena Care
13 facilities nationwide
Chain avg rating: 3.7/5 · Rank 1 of 15 (Highest rating)
Owners
Carillo, Joseph
Owner
Debenedictis, Pasquale
Owner
Friedman, Leopold
Owner
Solovey, Alex
Owner
Key personnel
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