Upper East Side Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise highly skilled and motivating physical and occupational therapy teams. Still worth an in-person visit.
based on 522 Google reviews
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What this means for your family
This facility is highly recommended for its exceptional physical and occupational therapy programs, which consistently help patients regain independence. However, families should be prepared for logistical frustrations, specifically slow elevator wait times and limited room space. We strongly advise families to establish a clear communication plan with the nursing supervisor upon admission to mitigate potential delays in care.
Google Reviews
Google Reviews
522 reviews on Google“Upper East Side Rehabilitation and Nursing Center receives high praise for its dedicated and skilled physical and occupational therapy teams, which many families credit for successful patient recoveries. However, the facility faces consistent criticism regarding slow elevator service, cramped room conditions, and poor food quality. While many reviewers highlight a clean and professional environment, some families have raised serious concerns about communication gaps and staffing levels during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating physical and occupational therapy teams
- Clean and well-maintained facility environment
- Attentive and compassionate nursing and CNA staff
- Effective social work and administrative support
Concerns
- Extremely slow and crowded elevator service (mentioned by 7 reviewers)
- Inedible, cold, or poor-quality food (mentioned by 6 reviewers)
- Cramped, overcrowded patient rooms (mentioned by 4 reviewers)
- Communication gaps and difficulty reaching staff/doctors (mentioned by 4 reviewers)
- Staffing shortages leading to delayed patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 187 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the size of the facility, what is your strategy for managing elevator wait times to ensure residents can get to therapy sessions and dining areas on time?
- 2I noticed your team is very active in responding to feedback online; how do you use that communication loop to address concerns regarding the quality or temperature of meals served to residents?
- 3With a 3-star staffing rating, what specific protocols do you have in place to ensure that residents receive timely assistance when they call for help?
- 4Since the rooms are designed for a higher capacity, could you show us how you maximize personal space and comfort for residents sharing those rooms?
- 5Given the strong reputation of your physical and occupational therapy teams, how do you integrate their rehabilitation plans into the resident's daily routine outside of scheduled sessions?
- 6How does your nursing team coordinate with attending physicians to ensure families are kept in the loop regarding changes in care or medication management?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapy department is definitely the biggest strength. The therapists are dedicated and knowledgeable.”
“The elevator situation is abominable. Waiting forever to go up or down leads to anxiety for visitors and staff alike.”
“My husband was discharged from a hospital to this rehab over the July 4th weekend. The doctor 'on duty' to write the order for this medication was unavailable for 36 hours despite receiving multiple requests.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 18 deficiencies across three surveys, with one complaint-triggered violation involving pest control where families reported concerns. The main recurring issues involve fire safety systems, building maintenance, and food service standards. All deficiencies show correction dates, suggesting the facility addresses identified problems, though fire safety violations appeared in multiple surveys indicating ongoing challenges in this area.
Jan 23, 2024Routine8
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 23, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Aug 30, 2021Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 5, 2019Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Upper East Side Rehabilitation and Nursing Center
for profit
Chain Affiliation
Cassena Care
13 facilities nationwide
Chain avg rating: 3.7/5 · Rank 3 of 15 (Best)
Ownership & Management
Owners
Carillo, Joseph
Owner
Debenedictis, Pasquale
Owner
Friedman, Leopold
Owner
Solovey, Alex
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
522 reviews from families & visitors
Official Website
Visit uesrnc.com
Medicare data downloads
Original nursing home datasets
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