Mary Manning Walsh Nursing Home Co INC
Strong Medicare quality ratings; families often praise effective, professional physical and occupational therapy teams. Still worth an in-person visit.
based on 243 Google reviews
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What this means for your family
This facility has a strong reputation for physical and occupational therapy, making it a viable option for short-term rehab if you are able to be physically present to monitor care. However, due to consistent reports of poor communication and medication errors, it is essential to have a family member advocate on-site daily and to verify all medication schedules directly with the nursing manager.
Google Reviews
Google Reviews
243 reviews on Google“Mary Manning Walsh Nursing Home & Rehabilitation Center receives highly polarized feedback, with many families praising the facility's physical environment, cleanliness, and the effectiveness of its rehabilitation therapy team. However, a significant number of reviewers report serious concerns regarding chronic understaffing, poor communication, and inconsistent quality of medical care, including medication errors and neglect of basic needs. Potential families should be aware that while many report successful recovery outcomes, others describe a facility struggling with administrative oversight and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective, professional physical and occupational therapy teams
- Clean, well-maintained building and pleasant outdoor patio
- Strong, attentive care on specific rehabilitation floors
- Convenient location for those with ties to nearby hospitals
Concerns
- Chronic understaffing leading to slow response times and neglect (mentioned by 14 reviewers)
- Poor communication and difficulty reaching staff or management (mentioned by 9 reviewers)
- Medication administration errors and mismanagement (mentioned by 5 reviewers)
- Low-quality, unappealing, or nutritionally inadequate food (mentioned by 7 reviewers)
- Inadequate hygiene care, including issues with bedsores and incontinence (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols are in place to ensure call bells are answered promptly and residents receive timely assistance with daily hygiene?
- 2I noticed that communication is a high priority for families; what is the most reliable way for us to get updates on our loved one's care or reach a manager if we have a concern?
- 3Could you walk us through the current medication administration process to ensure accuracy and safety for residents?
- 4We see that you actively engage with feedback online; how do you use that family input to make tangible improvements to the dining experience and food quality?
- 5With the facility's strong reputation for physical and occupational therapy, how do you integrate those services into the daily routine for residents who are not in active rehab?
- 6How does the nursing team coordinate with local hospitals to ensure a seamless transition of care if a resident experiences a sudden medical emergency?
Personalized based on this facility's data
Key Review Excerpts
“The Physical therapy team was very much on top of us, patients, making sure that we are getting full service and in a timely manner. Anthony (PT) and Ms. Delgado (OT are great.”
“My biggest complaint with Mary Manning is the inability to get a hold of any staff member. I have tried multiple numbers for the social workers and nurses and the chance of someone picking up the phone is almost zero.”
“The nursing staff is completely inefficient. My husband has been receiving all the wrong medications. The 90clock pills come at 1045. The food is deplorable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies for accident prevention, abuse reporting, and resident notification across multiple surveys, indicating ongoing concerns. The facility shows recurring issues with fire safety systems, accident prevention, and proper care delivery that appear to persist despite corrections. While all deficiencies have stated correction dates, the pattern of repeated problems in safety and care quality suggests families should carefully evaluate current conditions during visits.
Dec 1, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 9, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 16, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 16, 2023Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Jan 13, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
Mary Manning Walsh Nursing Home Co INC
nonprofit
Chain Affiliation
Archcare
7 facilities nationwide
Chain avg rating: 3.7/5 · Rank 2 of 7 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
243 reviews from families & visitors
Official Website
Visit archcare.org
Medicare data downloads
Original nursing home datasets
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