University Post-Acute Rehab
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
This facility offers exceptional physical therapy and a very clean environment, which is ideal for post-surgical recovery. However, families must be vigilant regarding call light response times and staffing consistency, as multiple recent reviews highlight dangerous delays in care and issues with meal service.
Google Reviews
Google Reviews
91 reviews on Google“University Post-Acute Rehab is widely praised for its highly skilled physical and occupational therapy teams and its clean, professional environment. While many families report exceptional, compassionate nursing care, there are serious, recurring reports of extremely long response times to call lights and inconsistent staffing levels. Prospective families should be aware of specific allegations regarding neglectful response times and issues with meal consistency.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Professional and communicative administration
Concerns
- Slow response times to call lights (mentioned by 4 reviewers)
- Inconsistent staffing/neglect allegations (mentioned by 2 reviewers)
- Issues with meal service and food disposal (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that mirror the specific details and emotions of each review. For negative feedback, the owner demonstrates exceptional accountability by referencing direct conversations, apologizing, and outlining specific corrective actions taken.
Questions for Your Tour
- 1With such a high rating for physical and occupational therapy, how do you tailor rehabilitation plans to help residents regain their independence?
- 2I noticed the administration is very communicative; how do you typically keep families updated on a resident's daily progress or changes in care?
- 3What steps are in place to ensure that call lights are answered promptly, especially during busy shift changes or overnight hours?
- 4How does the facility manage meal services to ensure that food is delivered timely and that the dining area remains clean and organized?
- 5Can you describe the process for handling medical emergencies or sudden changes in a resident's condition after regular business hours?
- 6What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I went from bed-ridden to walking on my own out the door! Spent nearly 3 months here and received attentive and sincere care from all the staff.”
“The first night my injured leg slid off the bed. It was excruciatingly painful. Staff did not respond for 1.5 Hours despite me and the other person in the room using our call light.”
“I have been in a few rehab hospitals in Sacramento but this one is like staying in a five star resort. The CNA'S work hard to tend to our every need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced families filing formal complaints about resident protection and rights violations, with recurring problems in medication management, care planning, and fire safety systems appearing across multiple inspections from 2022 through 2025. While the facility corrects deficiencies when cited, the persistent pattern of issues in core care areas and complaint-driven investigations suggests ongoing quality concerns families should carefully evaluate.
May 22, 2025Routine12
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Mar 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 6, 2024Routine21
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Jun 1, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 21, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 28, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
University Post-Acute Rehab
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 2 of 34 (Best)
Ownership & Management
Owners
Assb, LLC
Owner · Organization
Bradshaw, Peter
Owner (parent company)
Elsner, Eric
Owner (parent company)
Kirkwood, Jared
Owner (parent company)
Orgill, Craig
Owner (parent company)
Parti, Rajesh
Owner (parent company)
Parti, Shruty
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Bradshaw, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit universitypostacute.net
Medicare data downloads
Original nursing home datasets
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