Ivy Ridge Assisted Living

This report details a complaint investigation conducted regarding allegations of staff neglect leading to a pressure injury and retaining a resident with a prohibited health condition. The investigation found that the allegations were unsubstantiated, as the department could not meet the preponderance of evidence standard for the alleged violations.

This report details an investigation into a complaint regarding staff allegedly restricting residents' access to phones. The investigation found that the allegation could not be corroborated, as staff and residents reported that phone use is generally available when phones are available. Consequently, the complaint allegations were found to be unsubstantiated.

This complaint investigation found allegations regarding staff meeting medical needs, pests, and food variety to be unsubstantiated. However, two deficiencies were cited: the administrator's presence was deemed insufficient, and the facility failed to maintain cleanliness regarding incontinence odors. Both cited deficiencies are classified as Type B non-compliance issues.

The annual inspection identified multiple deficiencies across several areas. The most critical finding was the lack of non-slip mats in multiple resident bathrooms, which constitutes an immediate health and safety risk (Type A). Additionally, deficiencies were noted regarding incomplete medication administration records and the expired status of the administrator's certificate (Type B).

This report details a complaint investigation conducted on 03/24/2025 regarding allegations of malodors and pests. The investigation found no evidence to support the allegations, as staff, residents, and outside agencies reported no concerns. Consequently, all cited allegations were found to be unsubstantiated.