Mid-Town Oaks Post-Acute
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 116 Google reviews
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What this means for your family
This facility is a strong candidate for rehabilitation due to its highly praised physical therapy team and attentive nursing staff. However, families should closely monitor medication schedules and maintain frequent communication with social services to ensure discharge plans and insurance updates are handled correctly.
Google Reviews
Google Reviews
116 reviews on Google“Families considering Midtown Oaks Post-Acute will find a facility praised for its compassionate nursing staff and effective physical therapy, particularly for rehabilitation needs. However, significant concerns exist regarding inconsistent staffing levels, particularly on night shifts, and occasional failures in timely medication administration and communication regarding discharge plans.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy and rehab services
- Clean and well-maintained environment
- Friendly and professional administrative team
Concerns
- Inconsistent staffing and slow response times (mentioned by 4 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
- Issues with facility temperature and air conditioning (mentioned by 3 reviewers)
- Poor communication regarding discharge and insurance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
The owner uses highly standardized, template-based responses that follow a repetitive structure. While they acknowledge the reviewer by name, they fail to address the specific grievances (such as medication errors or call button delays) and instead rely on a scripted redirection to a phone number.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of care is consistent across all wings?
- 2We've heard great things about the compassion of your nursing staff, but how do you manage staffing levels during the night or weekend shifts to ensure everyone gets timely attention?
- 3Can you walk us through your process for medication administration and how you ensure there are no delays in a resident's schedule?
- 4What is your protocol for handling medical emergencies after hours, and how is the clinical team notified?
- 5How does the administrative team keep families updated on important changes, such as updates regarding insurance or upcoming discharge plans?
- 6What kind of daily activities or social programs do you have planned to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The level of care and professionalism from the entire team is truly commendable. A heartfelt thank you to Yari for her outstanding service.”
“I love my private room, I love the attention from the nurses, my call light was answered timely. I sleep very comfortable here.”
“They told me the night before she was to be discharged. She is unable to walk. She cannot stand she can't do anything and she needed to stay there longer, but they sent her home”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing 16 complaint reports leading to deficiencies in resident care, safety, and protection from abuse. The most frequent problems involve medication management, fire safety systems, and infection control. While all violations have correction dates, several issues like medication labeling and fire safety equipment keep recurring across multiple surveys, suggesting ongoing operational challenges that families should investigate thoroughly during visits.
Feb 27, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 19, 2026Complaint2
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 11, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2025Routine20
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 7, 2024Routine18
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Oct 25, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Sep 14, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Mid-Town Oaks Post-Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 89 of 260
Ownership & Management
Owners
Hudson River Opco LLC
Owner · Organization
Bay Bridge Capital Partners, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
116 reviews from families & visitors
Official Website
Visit midtownoaks.com
Medicare data downloads
Original nursing home datasets
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