University Park Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 5)
Below average in IA · Below recommended RN staffing · No penalties on record
What this means for your family
This facility has received multiple reports of neglect, poor maintenance, and unprofessional management in recent years. We strongly advise families to look elsewhere, or if you must consider this facility, conduct an unannounced visit to inspect the cleanliness of the rooms and observe staff-to-patient interactions firsthand.
Google Reviews
Google Reviews
22 reviews on Google“University Park Nursing And Rehabilitation Center faces significant criticism regarding facility maintenance, administrative transparency, and consistent patient care. While some reviewers appreciate individual staff members, multiple families report concerns about neglect, slow response times, and poor management practices.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members noted as helpful
- Spacious facility layout
- Some positive experiences with therapy staff
Concerns
- Understaffing and overworked employees (mentioned by 4 reviewers)
- Poor facility maintenance and cleanliness (mentioned by 3 reviewers)
- Unprofessional or dismissive management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility has a spacious layout, how do you ensure residents stay active and engaged with daily social activities throughout the different areas?
- 2What specific steps is the team taking to improve the cleanliness and upkeep of the resident rooms and common areas?
- 3How does the nursing team manage communication with families to ensure we are always updated on our loved one's health status?
- 4With the recent focus on improving health inspection scores, what specific changes have been implemented in the daily care routines?
- 5How do you ensure that the therapy staff can provide consistent, high-quality attention to each resident even during busy shifts?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My mother died in their care on 03/11/25 and she should have been moved to the hospital but staff lied to my family about her condition and left us uninformed.”
“The attached photos show a filthy bucket on a filthy bathroom floor with a pipe leak that took days to be fixed... My parent could've easily slipped and fell anytime.”
“Everytime I arrive she had not been changed or cleaned. She drank three to four glasses of water each time I walked in the door and her drinks were across the room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 29 deficiencies across 5 surveys, with 11 triggered by family complaints. Recurring issues include resident rights violations, dietary problems, and infection control failures. Problems persist across multiple years, with the same deficiencies reappearing in different surveys, suggesting systemic challenges in maintaining consistent quality standards despite reported corrections.
Mar 5, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 7, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Jan 30, 2025Routine4
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jan 30, 2025Complaint4
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 21, 2024Routine5
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 21, 2023Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
May 4, 2026InspectionClean
Fed violations: 0, State violations: 0
Mar 5, 2026InspectionClean
Fed violations: 4, State violations: 0
Oct 28, 2025OtherClean
Fed violations: 0, State violations: 0
Aug 28, 2025ComplaintClean
Fed violations: 0, State violations: 0
May 23, 2025ComplaintClean
Fed violations: 0, State violations: 0
May 7, 2025ComplaintClean
Fed violations: 2, State violations: 0
Feb 20, 2025ComplaintClean
Fed violations: 0, State violations: 0
Jan 30, 2025InspectionClean
Fed violations: 8, State violations: 1
Ownership & Operations
Who Operates This Facility
University Park Nursing and Rehabilitation Center
for profit
Chain Affiliation
Campbell Street Services
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 7 of 16
Ownership & Management
Owners
Holdco Goldfinch, LLC
Owner · Organization
Chitai Investment, LLC
Owner (parent company) · Organization
Holdco Tabletop, LLC
Owner (parent company) · Organization
Investco Tabletop, LLC
Owner (parent company) · Organization
Techcare CORP
Owner (parent company) · Organization
Curcio, Dominic
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit universityparknursing.com
Medicare data downloads
Original nursing home datasets
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