Crawford Manor Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low staffing rating (2/5 stars)
- High staff turnover (57%)
- High RN turnover (57%)
Below average in OH · Below recommended RN staffing · $25,366 in fines · Abuse citation
What this means for your family
While the facility is praised for its activities and community engagement, the reports of severe neglect and memory care security failures are critical red flags. If you are considering this facility, you must conduct an unannounced visit and specifically inspect the security of the memory care unit and the cleanliness of resident rooms.
Google Reviews
Google Reviews
41 reviews on Google“Crawford Manor Healthcare Center receives highly polarized feedback, with some visitors praising the facility's cleanliness and staff friendliness during tours, while family members of current residents report serious concerns regarding neglect and safety. Multiple reviewers have highlighted issues with basic hygiene, call light response times, and the security of memory care residents. Potential families should be aware of the significant gap between the facility's marketing presentations and the reported daily experiences of long-term residents.”
Quality Themes
Tap a score for detailsStrengths
- Engaging community outreach and tours
- Cleanliness noted by some visitors
- Attentive nursing care reported by specific long-term residents
- Active holiday celebrations and resident activities
Concerns
- Neglect and poor hygiene (unwashed linens, lack of showers) (mentioned by 4 reviewers)
- Understaffing and slow response to call lights (mentioned by 4 reviewers)
- Lack of security in memory care/wandering risks (mentioned by 2 reviewers)
- Unprofessional staff behavior (on phones, smoking, ignoring patients) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
- 2Given the current staffing levels, what is your protocol for ensuring call lights are answered promptly and that residents receive consistent assistance with hygiene and showers?
- 3Could you walk me through the specific security measures and supervision protocols in place for residents who may be at risk of wandering?
- 4I see that holiday celebrations are a highlight here; what does a typical weekly activity calendar look like for residents who enjoy staying socially engaged?
- 5What steps is the facility taking to address the recent health inspection findings to ensure a higher standard of care and cleanliness for all residents?
- 6How do you monitor and train staff to ensure they maintain a professional and attentive presence while on the floor?
Personalized based on this facility's data
Key Review Excerpts
“My loved one walked right out the door and no one knew where he went! It was terrifying! He was missing for several hours before WE (the family) finally found him. He had been beaten up and seriously injured.”
“My family member has not received a shower or had their linens changed since they have been here and it has been over two months. Do not send your loved ones here!”
“The Nursing staff is very attentive and they take their jobs seriously. You can feel the compassion they have for the residents. You will be contacted if any issue arises or update as needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crawford Manor Healthcare Center has a concerning pattern of recurring issues, particularly with safety management, medication errors, and resident protection, with families filing 10 complaint reports that led to federal citations. The facility has repeatedly struggled with accident prevention across multiple surveys (2022, 2023, 2024) and recently faced serious medication management deficiencies in 2024. While most violations appear to be corrected after identification, the persistent recurrence of safety and pharmacy issues suggests ongoing operational challenges families should carefully evaluate.
Apr 23, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 29, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 2, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 25, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 28, 2023Routine13
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Dec 20, 2024
$10,845
Fine
Sep 25, 2023
$14,521
Ownership & Operations
Who Operates This Facility
Crawford Manor Healthcare Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 76 of 125
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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