Universal Assisted Living Homes
Limited public data on Universal Assisted Living Homes. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 31 Google reviews
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What this means for your family
While some families find comfort in the social activities and the admissions process, the recurring reports of severe medical neglect and unaddressed bedsores are alarming. If you choose this facility, you must implement a rigorous daily monitoring system for your loved one's physical condition and ensure they are being checked frequently during night and weekend shifts.
Google Reviews
Google Reviews
31 reviews on Google“Families should exercise extreme caution due to multiple reports of severe medical neglect, including the development of stage three bedsores and unaddressed falls. While some long-term residents enjoy a social atmosphere and a friendly admissions process, there is a recurring pattern of inadequate staffing and poor care during evening and weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Friendly admissions and administrative staff
- Social atmosphere and community feeling
- Engaging activities and game rooms
- Quality physical and occupational therapy
Concerns
- Severe medical neglect including bedsores and unaddressed falls (mentioned by 3 reviewers)
- Understaffing during evenings and weekends (mentioned by 3 reviewers)
- Poor hygiene and unpleasant odors in hallways (mentioned by 2 reviewers)
- Slow or non-responsive call light assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
The owner uses highly templated, copy-paste responses. Positive reviews receive a standard thank you, while negative reviews receive a uniform request for contact information via a specific email address.
Questions for Your Tour
- 1It's wonderful to see such a friendly welcome from the admissions team; how do you ensure that same level of care and communication continues between the staff and our family once a resident moves in?
- 2Since the community has such a great social atmosphere and engaging game rooms, what does a typical daily activity schedule look like for the residents?
- 3With such a small, intimate community of 10 residents, how do you manage staffing levels during the evenings and over the weekends to ensure everyone is attended to?
- 4How do you monitor and manage resident hygiene and cleanliness in the common hallways to ensure the environment stays fresh and comfortable?
- 5Can you walk me through your specific protocols for responding to call lights and how you ensure staff are able to respond quickly to resident needs?
- 6Regarding medical care, what is your process for monitoring skin integrity and managing wound care or fall prevention to ensure residents stay healthy?
Personalized based on this facility's data
Key Review Excerpts
“My mom lives in the senior living community here with the personalized assistance option and it is wonderful. She’s been here for 4 years and I couldn’t be more grateful for the staff.”
“My father developed bedsores on both feet and did not receive appropriate care for a sore on his buttocks and it became a true health risk to him.”
“By the next day, Monday, they had lost the bottom portion of his dentures. The nurse seemed worried that day, but staff was in full denial by Tuesday. That night around 2am, he was found on the floor.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
An inspection from December 2019 identified 12 violations, primarily related to Life Safety Code standards such as fire alarm maintenance, sprinkler inspections, and building cleanliness. No recent enforcement actions were found in the provided report.
Dec 5, 2019Routine12Report
Life Safety Code (12 violations)
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the outside areas, grounds, adjacent buildings, and all site features were maintained free of fire or health hazards; and/or failed to ensure that water would drain away from the facility to prevent standing water near the building.
The facility failed to ensure that portable extinguishers were installed or mounted as required.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure that all operable windows had insect screens.
The facility failed to ensure metal or other approved waste baskets were provided in all areas where smoking is permitted.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to maintain the building free of accumulations of dirt, rubbish, dust, and hazards.
The facility failed to provide acceptable building floor plans.
Ownership & Operations
Who Operates This Facility
Boniface O Ojiaku
for profit
BONIFACE O OJIAKU
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit memorialhermann.org
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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