Universal Assisted Living Homes
Limited public data on Universal Assisted Living Homes. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 31 Google reviews

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What this means for your family
While some families find the community atmosphere and social activities beneficial for long-term residents, the frequency of reports regarding medical neglect and bedsores is a major red flag. If you choose this facility, you must implement rigorous daily monitoring of skin integrity and ensure staff are responsive to call lights during evening and weekend hours.
Google Reviews
Google Reviews
31 reviews on Google“Families should exercise extreme caution due to multiple reports of serious medical neglect, including the development of severe bedsores and unaddressed falls. While some long-term residents enjoy a friendly community and social activities, there is a significant pattern of inadequate staffing and poor care during evening and weekend shifts.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming community atmosphere
- Engaging social activities and game rooms
- Low staff turnover in certain departments
- Effective physical and occupational therapy
Concerns
- Severe medical neglect including bedsores and unaddressed falls (mentioned by 3 reviewers)
- Inadequate staffing during evenings and weekends (mentioned by 3 reviewers)
- Issues with facility cleanliness and odors (mentioned by 2 reviewers)
- Unresponsive call lights and delayed meal service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With such an intimate community of only 11 residents, how do you ensure everyone gets personalized attention during mealtimes?
- 2What kind of daily activities or social outings do you organize to help the residents stay engaged with one another?
- 3How does the staff coordinate care and communication with families to ensure we are always kept in the loop?
- 4In the event of a medical emergency during the night, what is the specific protocol for contacting doctors or emergency services?
- 5How do you tailor the dining experience to accommodate specific dietary needs or personal food preferences?
- 6I noticed you take the time to respond to feedback from the community; how do you use resident or family suggestions to improve the home?
Personalized based on this facility's data
Key Review Excerpts
“My mom lives in the senior living community here with the personalized assistance option and it is wonderful. She’s been here for 4 years and I couldn’t be more grateful for the staff.”
“My father developed bedsores on both feet and did not receive appropriate care for a sore on his buttocks and it became a true health risk to him.”
“By the next day, Monday, they had lost the bottom portion of his dentures. The nurse seemed worried that day, but staff was in full denial by Tuesday. That night around 2am, he was found on the floor.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
During the October 2022 inspection, Universal Assisted Living Homes received several citations regarding administrative record-keeping, food safety, and fire safety protocols. While many issues were corrected by late 2022, the report noted concerns regarding staff training, resident documentation, and fire safety maintenance.
Oct 27, 2022Routine25Report
Health Code (17 violations) | Life Safety Code (7 violations)
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility failed to ensure that menus were prepared to provide a balanced and nutritious diet, that food was palatable and varied, or that menus were planned one week in advance, followed, posted and kept for 30-days, with variations documented.
The facility failed to ensure that resident records included the required information and documentation.
The facility failed to request a copy of the current court order appointing a guardian for a resident or a resident's estate and letters of guardianship for a resident from a resident's legally authorized representative or the person responsible for the resident's support.
The facility failed to request an updated copy of the court order and letters of guardianship at each annual assessment and retain documentation of any change.
The provider failed to properly post or disclose to prospective residents the facility's normal 24-hour staffing pattern.
The facility failed to list each resident's medications on a specific medication profile record documenting the required medication details (e.g., strength and dosage).
The facility failed to procure food from acceptable sources, or failed to handle food, subject to spoilage, as required.
The facility failed to keep simple resident financial records of charges, receipts and expenditures, issue receipts for payment upon request, or failed to make these records available to HHSC.
The facility failed to request the court order and letters of guardianship when it admitted an individual or when it became aware a guardian was appointed after the facility admitted a resident.
The provider failed to post the facility's normal 24- hour staffing patterns.
The facility failed to immediately make an oral report of alleged ANE or send a written report of the investigation to HHSC when required.
The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.
The facility failed to check gas heating systems prior to the heating season and to maintain records of the those checks.
The facility failed to ensure the power source for a fire alarm was a dedicated circuit in the facility's electrical system and that the fire alarm had a secondary, emergency power source.
The facility failed to have evidence showing that the manager completed the required 12 hours of annual continuing education.
The facility failed to keep current and complete personnel records
The facility failed to report incidents of abuse, neglect, or exploitation to HHSC's state office, or failed to follow its own internal policies regarding abuse, neglect, or exploitation.
The provider did not make all facility books, records, and documents accessible to HHSC staff upon request.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to keep buildings clean and free of hazards.
The facility failed to ensure resident room doors in a building that does not have fire sprinklers were solid doors that were at least 1-3/4 inches thick or had an opening protection rating of at least 20 minutes, that the doors were self-closing or automatic-closing, and that the doors would latch in their frames.
Ownership & Operations
Who Operates This Facility
Boniface O Ojiaku
for profit
BONIFACE O OJIAKU
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit memorialhermann.org
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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