Houston Transitional Care
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 225 Google reviews
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What this means for your family
This facility offers an exceptional physical therapy program and a beautiful, modern environment that is excellent for short-term rehabilitation. However, families must be extremely vigilant regarding nursing care, as there is a documented pattern of delayed responses to call lights and serious hygiene neglect. If you choose this facility, we recommend frequent, unannounced visits to ensure your loved one's basic needs are being met.
Google Reviews
Google Reviews
225 reviews on Google“Houston Transitional Care is frequently praised for its modern, hotel-like facility and its highly skilled physical and occupational therapy teams. However, families should be extremely cautious regarding reports of serious neglect, including failure to respond to call lights, improper catheter care, and patients being left in soiled bedding. While many reviewers highlight a warm and professional atmosphere, there is a significant pattern of concerns regarding understaffing and inconsistent nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Modern, clean, and luxurious facility design
- Engaging and energetic activities programs
- Friendly and welcoming administrative and reception staff
Concerns
- Failure to respond to call lights and patient needs (mentioned by 6 reviewers)
- Neglect regarding hygiene and soiled bedding (mentioned by 4 reviewers)
- Inadequate staffing levels leading to delayed care (mentioned by 4 reviewers)
- Medical errors including improper catheter care and missed medications (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that vary slightly depending on the star rating. While they acknowledge negative feedback by mentioning management, they rarely provide specific solutions or personalized engagement beyond using the reviewer's name.
Questions for Your Tour
- 1We are so impressed by the modern and luxurious design of the facility; could you tell us more about how the physical and occupational therapy teams work with residents to maintain their mobility?
- 2With the energetic activities program mentioned by many, what does a typical daily schedule look like for a resident to ensure they stay socially engaged?
- 3How does the nursing team manage medication administration and monitor for potential errors to ensure everything is handled accurately?
- 4What specific protocols are in place to ensure that call lights are answered promptly and that residents' personal hygiene and bedding needs are attended to immediately?
- 5In the event of a medical emergency or a change in a resident's condition after hours, what is the process for notifying the family and coordinating care?
- 6We noticed the administrative staff is very welcoming; how does the management team communicate with families regarding any updates or changes in a resident's daily care plan?
Personalized based on this facility's data
Key Review Excerpts
“The Rehab people are nice and so are some nursing and CNA staff. Food is tolerable but its presentation sometimes is less than appealing. Now the concerns: Staff don’t really talk to or engage the patient much just do their highly jobs quietly and leave.”
“I was in a lot of pain but they would never give you medication in time. When asked, they said they legally had +/- 2 hours to give medication. Expect to be in great pain if you choose to go there.”
“At my stay here at Houston Transitional Care it was very pleasant. With that I would would like to acknowledge the Activities Director Chelsey. She is a very energetic and positive Activities Director.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Houston Transitional Care has ongoing challenges across multiple areas, with 20 deficiencies found in three surveys from 2022-2024. The most frequent issues involve medication management, food service and sanitation, and care planning, with several problems recurring across different survey periods. One family complaint triggered an investigation regarding medication services. While the facility has corrected each cited deficiency, the pattern of repeated violations in core care areas suggests families should inquire about recent quality improvements.
Jun 1, 2024Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
May 11, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
May 11, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 10, 2022Routine7
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Houstonidence Opco LLC
for profit
AHMAD K ELSAADI
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 2 (Best)
Ownership & Management
Owners
Mainstreeidence Developments LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
225 reviews from families & visitors
Official Website
Visit houstontransitionalcare.com
Medicare data downloads
Original nursing home datasets
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