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Nursing HomeMedicaid Top Rated

Tuscola County Medical Care Facility

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

1285 Cleaver Road, Caro, MI 48723159 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 22 Google reviews

5
4
3
2
1
Tuscola County Medical Care Facility Nursing Home in Caro, MI — Street View
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What this means for your family

While the facility has a history of providing clean, compassionate care, recent reports suggest a decline in management quality and communication. When touring, ask specifically about how management handles family concerns and request to speak with the current Director of Nursing to assess their approach to resident and family relations.

Google Reviews

Google Reviews

22 reviews on Google
Tuscola County Medical Care Facility receives highly polarized feedback, with long-term families often praising the compassionate end-of-life care and clean environment. However, recent reviews from 2025 and 2026 highlight significant concerns regarding management, discriminatory behavior by leadership, and inconsistent communication with families. Prospective families should be aware of a stark contrast between historical praise for staff dedication and recent reports of unprofessional conduct.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean9.0ActivitiesN/AMeds1.0Memory8.0Comms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Compassionate end-of-life care
  • Accommodating visitation policies
  • Professional and friendly frontline staff

Concerns

  • Unprofessional or belittling communication with family members (mentioned by 2 reviewers)
  • Inconsistent policy enforcement and lack of accountability (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'19(1)'22(4)'24(1)'26(3)

Distribution · 26 analyzed

5
19
4
0
3
1
2
1
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how clean and well-maintained the facility is; what are your current protocols for daily housekeeping and maintaining a comfortable environment for residents?
  • 2Since we value staying connected, could you tell us more about your current visitation policies and how you encourage family involvement in daily life?
  • 3How does the nursing team manage medication administration and double-check accuracy to ensure everything is handled precisely?
  • 4In the event of a medical emergency during the night or over the weekend, what is the specific protocol for notifying the family and coordinating care?
  • 5What kind of daily activities or social programs do you have in place to keep residents engaged and active within the community?
  • 6How do you ensure that communication between the frontline staff and family members remains consistent, professional, and transparent regarding a resident's care plan?

Personalized based on this facility's data


Key Review Excerpts

They treat her with respect and dignity... the administrator, Brenda, has done a fabulous job in training her staff!

Memory care family member · 2019★★★★★

They took incredible care of my grandma over the past few years and they made sure that she was kept comfortable in her final days.

Long-term resident's family · 2024★★★★★

I have witnessed multiple times when the staff has talked down too and belittled the family of the resident. They quote there policy that varies from person to person who you talk too.

Family member of a resident · 2025☆☆☆☆
Source: 22 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.98hrs
OK
Registered nurses for medical care
Total Nursing
5.81hrs
OK
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

4

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
19.4%
MI
20.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.5%
Worse than Avg
Here
24.5%
US
19.5%
MI
19.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MI
95.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.5%
Mixed vs Avgs
Here
7.5%
US
12.1%
MI
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
4.9%
MI
5.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
79.8%
MI
79.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
81.8%
MI
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
MI
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (9.8)

This facility has a concerning pattern of recurring issues across multiple surveys, with fire safety systems, medication management, and respiratory care appearing as persistent problems. The facility has faced 31 deficiencies over three years, with some issues like sprinkler system maintenance and medication labeling reappearing in different surveys, suggesting ongoing challenges with maintaining consistent standards despite stated corrections.

Dec 12, 2025Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0781Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Oct 17, 2024Routine
12
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 27, 2023Routine
8
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Tuscola County Medical Care Facility

Organization Type

government

Ownership & Management

Owners

Tuscola County

Owner · Organization

100%

Key personnel

Boulton, AlissaManaging Control - Governing BodyDewald, CherylManaging Control - Governing BodyMorris, Sue AnnManaging Control - Governing BodyAqil, ArshadManagerHuizar, CandiManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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