Tuscola County Medical Care Facility
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 22 Google reviews

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What this means for your family
While the facility has a history of providing clean, compassionate care, recent reports suggest a decline in management quality and communication. When touring, ask specifically about how management handles family concerns and request to speak with the current Director of Nursing to assess their approach to resident and family relations.
Google Reviews
Google Reviews
22 reviews on Google“Tuscola County Medical Care Facility receives highly polarized feedback, with long-term families often praising the compassionate end-of-life care and clean environment. However, recent reviews from 2025 and 2026 highlight significant concerns regarding management, discriminatory behavior by leadership, and inconsistent communication with families. Prospective families should be aware of a stark contrast between historical praise for staff dedication and recent reports of unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate end-of-life care
- Accommodating visitation policies
- Professional and friendly frontline staff
Concerns
- Unprofessional or belittling communication with family members (mentioned by 2 reviewers)
- Inconsistent policy enforcement and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what are your current protocols for daily housekeeping and maintaining a comfortable environment for residents?
- 2Since we value staying connected, could you tell us more about your current visitation policies and how you encourage family involvement in daily life?
- 3How does the nursing team manage medication administration and double-check accuracy to ensure everything is handled precisely?
- 4In the event of a medical emergency during the night or over the weekend, what is the specific protocol for notifying the family and coordinating care?
- 5What kind of daily activities or social programs do you have in place to keep residents engaged and active within the community?
- 6How do you ensure that communication between the frontline staff and family members remains consistent, professional, and transparent regarding a resident's care plan?
Personalized based on this facility's data
Key Review Excerpts
“They treat her with respect and dignity... the administrator, Brenda, has done a fabulous job in training her staff!”
“They took incredible care of my grandma over the past few years and they made sure that she was kept comfortable in her final days.”
“I have witnessed multiple times when the staff has talked down too and belittled the family of the resident. They quote there policy that varies from person to person who you talk too.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring issues across multiple surveys, with fire safety systems, medication management, and respiratory care appearing as persistent problems. The facility has faced 31 deficiencies over three years, with some issues like sprinkler system maintenance and medication labeling reappearing in different surveys, suggesting ongoing challenges with maintaining consistent standards despite stated corrections.
Dec 12, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 17, 2024Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 27, 2023Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Tuscola County Medical Care Facility
government
Ownership & Management
Owners
Tuscola County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit tcmcf.org
Medicare data downloads
Original nursing home datasets
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